Drift + Freshservice Integration

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Create Your Own Drift & Freshservice Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Email is identified in Drift
Triggers the automation whenever email address of any lead is captured
Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
Instant
New Conversation is started in Drift
Triggers the automation whenever a new conversation is initiated
Instant
Conversation is pushed in Drift
Triggers the automation whenever a conversation is pushed to another user or team
Instant
Message is created in Drift
Triggers the automation whenever a new message is created
Instant
Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated

Create Contact in Drift
Automatically adds a new contact to the database
Update Contact in Drift
Automatically updates contact information with new details
Update contact via non-Drift Id in Drift
Automatically updates a contact's information using a non-Drift Id
Search contact by email in Drift
Automatically finds and retrieves contact information using their email address
Create Timeline Event in Drift
Automatically creates a new timeline event
Create Conversation in Drift
Automatically start a new conversation with speicified recipients
Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

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You Can Also Connect Drift or Freshservice With 1200+ Other Apps

Drift helps you connect instantly with customers and prospects, so that they can get what they need, when they need it. Use Drift to answer questions quickly, schedule appointments on the spot, and drive sales immediately.

See Drift Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations