dotdigital + Re:plain Integration

You're running customer acquisition campaigns across web chat channels but your engagement reports only update when someone manually exports leads, so the conversion counts you're optimising against are always hours behind — automating both apps means every new submission lands in your platform instantly and your data stays current.

You need to act on incoming website inquiries the moment they arrive, but you find out about new prospect messages too late because chat and email tools live in separate tabs — connecting these apps means every form submission triggers immediate contact creation so you can follow up without delay.

You answer to key accounts and stakeholders who expect prompt updates on their queries, but tracking down chat history across platforms leaves gaps in your progress reports — this integration means every interaction is logged automatically and client status is always transparent.

The volume of incoming website messages is too high for your team to keep up with by hand, leading to delayed response times and lost customer context — automating both apps means inquiries are captured instantly and routed to the right workflows without manual sorting.

You own the handoff stage between initial website chat and downstream marketing sequences, but depending on manual data transfer causes bottlenecks and missing fields — integrating these apps means contact creation and address book updates happen seamlessly the second a form is submitted.

You need a reliable history of customer interactions for auditing purposes, but manual data entry keeps producing incomplete logs and mismatched contact records — with this integration, every submission and update is recorded accurately with zero manual gaps.