Dialpad + Twilio Integration

Integrate Dialpad to Twilio in one click, or tell Integrately AI how you want each message handled. Send SMS messages, track call states, log recordings, and trigger follow-up alerts automatically.

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1.
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.

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Ready Workflows Ready Workflows for Dialpad + Twilio Integration

Send messages, track call states, log recordings, and trigger notifications, all in just one click.

Most popular automationsmost-popular-automations
Dialpad + Twilio Integration

Send sms from Twilio for new message received in Dialpad

There are many reasons why you would want to send an sms in Twilio when a text message is received in Dialpad.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
Twilio + Dialpad Integration

Send message from Dialpad for new sms received in Twilio

There are many reasons why you would want to send an message in Dialpad when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Dialpad + Twilio flow

Sync communications to your CRM, alert your team, and track records across platforms. Pick a combination and activate it in one click.

Dialpad
Twilio
+
SalesforceSalesforce (5)
+
HubSpotHubSpot (4)
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SlackSlack (4)
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Google SheetsGoogle Sheets (4)
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GmailGmail (4)
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CalendlyCalendly (4)
D
T
S
Send a Twilio SMS when an SMS is sent in Dialpad, and create a lead in Salesforce
Every Dialpad SMS triggers a Twilio message and creates a new lead in Salesforce instantly, eliminating manual data entry.
D
T
S
Log a completed Twilio call when a Dialpad call state updates, and update the Salesforce record
Call updates in Dialpad trigger call retrieval in Twilio and update the matching record in Salesforce automatically.
D
T
S
Send a Twilio WhatsApp message when a Dialpad SMS is sent, and log it in Salesforce
Dialpad messages instantly dispatch a Twilio WhatsApp template and record the interaction in Salesforce.
T
D
S
If a Twilio message is received, check Dialpad and update the contact in Salesforce
Incoming Twilio messages verify against Dialpad and update contact statuses in Salesforce automatically.
T
D
S
Use Claude to summarise Twilio recordings, send a Dialpad SMS, and update Salesforce
Claude summarises Twilio call recordings before triggering a Dialpad SMS and updating Salesforce.

Supported triggers and actions for Dialpad and Twilio

Mix and match to build the exact automation you need

Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
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Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
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Send SMS in Dialpad
Sends a text message to particular recipients
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Send SMS to channel in Dialpad
Sends a text message to a channel
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Create contact in Dialpad
Adds a new contact to the database
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Create call in Dialpad
Initiates a call to the recipient
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Dialpad + Twilio?

Streamline your voice and messaging operations by connecting Dialpad triggers directly to Twilio communication actions.

What you can automate?
📞
Sync SMS messages across communication channels
Trigger automated Twilio text messages instantly whenever an SMS is sent in Dialpad, ensuring consistent customer outreach across platforms.
📋
Capture every submitted call parameter
Map available Dialpad call states and Twilio transcription data into separate database columns instead of basic text summaries.
🔔
Alert support teams the moment calls finish
Notify stakeholders instantly when a Twilio call status changes or finishes, keeping your support staff aligned on customer requests.
🔀
Route communications based on submitted field data
Send standard SMS messages or WhatsApp templates in Twilio depending on the specific content received in Dialpad messages.
🔄
Keep contact records updated as calls progress
Update matching contact entries in your database automatically whenever Dialpad call states or Twilio message statuses change.
🗂️
Create or update records without generating duplicates
Upsert customer contact information automatically using incoming Dialpad and Twilio identifiers instead of creating redundant rows.
✅
Handle later communication status changes
Process completed calls, transcriptions, and recording availability events to trigger automated follow-up messaging actions.
🔗
Extend workflows to your favorite CRM app
Connect Dialpad and Twilio triggers directly to HubSpot or Salesforce to log communication histories in your customer database.
And much more...

Who is Dialpad + Twilio integration for?

Operations teams, customer support agents, and revenue managers benefit from unified communication tracking and automated cross-platform messaging workflows.

Revenue managers
Revenue managers
Customer support agents
Customer support agents
Client success leads
Client success leads
Operations directors
Operations directors
Sales representatives
Sales representatives
Compliance officers
Compliance officers
📈
Revenue managers
You're reviewing communication metrics across platforms but your reporting sheets only update when someone manually exports logs, so the conversion counts you're optimising against are always a few hours behind — with this integration, every interaction syncs instantly and your pipeline numbers stay current.
⚡
Customer support agents
You need to respond to inbound inquiries immediately, but checking separate telephony apps causes delayed customer replies — with this integration, every incoming message triggers instant notifications and updates across your support stack.
🤝
Client success leads
You answer to external stakeholders who want to see communication progress, but gathering call logs by hand leads to reporting bottlenecks — with this integration, every call state change populates your dashboards automatically.
📊
Operations directors
The volume of daily customer calls and text messages is too high for anyone to keep up by hand, resulting in missed follow-up tasks — with this integration, multi-step messaging workflows run in the background without manual intervention.
💼
Sales representatives
You own the next follow-up step and depend on upstream teams to hand over call details, but records often fall through the cracks — with this integration, every finished call instantly generates the correct downstream task.
🗂️
Compliance officers
You need a reliable history of all customer interactions and keep finding gaps caused by manual logging errors — with this integration, every text message and call recording is captured securely in your database.
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Why choose Integrately to automate Dialpad + Twilio

Build and manage your Dialpad + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Dialpad + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Dialpad to Twilio?
Frequently Asked Questions
You can connect Dialpad to Twilio using 1-click automations on Integrately or by asking Integrately AI to build the automation. It takes seconds to link your accounts alongside tools like Salesforce, HubSpot, and Slack.
Can I automatically send a Twilio SMS when an SMS is sent in Dialpad?
Frequently Asked Questions
Can I connect Dialpad, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Twilio?
Frequently Asked Questions
How does Dialpad handle call state updates in integrations?
Frequently Asked Questions
Can I use Twilio call recordings and transcriptions in automations?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Twilio?
Frequently Asked Questions
Is the Dialpad and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Dialpad or Twilio With 1500+ Other Apps

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