Dialpad + Freshservice Integration

Integrate Dialpad to Freshservice in one click, or tell Integrately AI how you want each ticket handled. Create tickets from messages, notify agents, update ticket statuses, and log calls automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
Arrow Right
2.
  • Dialpad
    Send SMS in Dialpad
  • Dialpad
    Send SMS to channel in Dialpad
  • Dialpad
    Create contact in Dialpad
  • Dialpad
    Create call in Dialpad
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Dialpad + Freshservice Integration

Create tickets from messages, update requester profiles, log call details, and sync ticket statuses, all in just one click.

Most popular automationmost-popular-automations
Freshservice + Dialpad Integration

Send Dialpad message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Dialpad integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Dialpad notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Dialpad messages for new Freshservice tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Dialpad + Freshservice flow

Send follow-up alerts, track issues across engineering tools, and log meeting records after your core pair completes. Pick a combination and activate it in one click.

Dialpad
Freshservice
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
ZendeskZendesk (3)
+
Google CalendarGoogle Calendar (3)
+
NotionNotion (3)
+
ConfluenceConfluence (3)
D
F
S
Create a Freshservice ticket from every Dialpad SMS, and notify your support channel in Slack.
New Dialpad messages immediately generate a Freshservice ticket and alert your support team in Slack, eliminating manual copy-pasting.
F
D
S
When a Freshservice ticket is created, log the call state in Dialpad and notify your team in Slack.
Every new Freshservice ticket triggers a Dialpad log and notifies your Slack channel so agents stay aligned.
F
D
S
When a Freshservice ticket is updated, send a confirmation SMS in Dialpad and post the update in Slack.
Freshservice ticket changes instantly trigger an SMS notification in Dialpad and update your team in Slack.
D
F
C
S
Use Claude to summarise every new Freshservice ticket from Dialpad messages, and post the brief in Slack.
Claude generates concise summaries of support interactions for your Slack channel.

Supported triggers and actions for Dialpad and Freshservice

Mix and match to build the exact automation you need

Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
Try it →
Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
Try it →
Send SMS in Dialpad
Sends a text message to particular recipients
Try it →
Send SMS to channel in Dialpad
Sends a text message to a channel
Try it →
Create contact in Dialpad
Adds a new contact to the database
Try it →
Create call in Dialpad
Initiates a call to the recipient
Try it →
Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Try it →
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Try it →
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it →
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Try it →
Create ticket in Freshservice
Generates a new ticket
Try it →
Create requester in Freshservice
Generates new requester profiles with particular parameters
Try it →
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Try it →
Get agent by ID in Freshservice
Try it →
Get group by ID in Freshservice
Retrieves a group by its id
Try it →

What can you automate with Dialpad + Freshservice?

Streamline your communication and ticketing workflows by connecting Dialpad and Freshservice for instant synchronisation.

What you can automate?
🎫
Create Freshservice tickets from Dialpad messages
Automatically open a new ticket in Freshservice the moment an SMS is sent in Dialpad, eliminating manual copy-pasting and ensuring zero missed requests.
📝
Capture every submitted field and message detail
Map complete customer message histories and contact details into Freshservice ticket fields so support agents have full context before responding.
🔔
Notify the right agent as soon as activity happens
Trigger instant notifications and update call states in Dialpad whenever a high-priority ticket is created or modified in Freshservice.
🔀
Route workflows based on submitted ticket properties
Apply conditional logic to direct urgent tickets to specific agent groups while logging routine call updates automatically.
🔄
Keep destination records up to date as issues change
Synchronise ticket status modifications across platforms so your helpdesk reflects the exact state of customer communications.
👤
Create or update requesters without duplicates
Automatically check for existing requester profiles in Freshservice before creating new contacts from Dialpad call interactions.
🏁
Handle later status changes like ticket closure
Automate follow-up actions and log final call states when a Freshservice ticket is marked resolved or closed.
💬
Extend your workflow to team messaging apps like Slack
Broadcast ticket creations and updates directly to your team communication channels for faster cross-departmental collaboration.
And much more...

Who is Dialpad + Freshservice integration for?

Support leaders, IT helpdesk managers, and customer success teams eliminate manual data entry, streamline ticket tracking, and keep communication logs synchronised.

Support Operations Managers
Support Operations Managers
IT Helpdesk Leads
IT Helpdesk Leads
Client Success Managers
Client Success Managers
Customer Support Agents
Customer Support Agents
IT System Administrators
IT System Administrators
Compliance & Quality Leads
Compliance & Quality Leads
📈
Support Operations Managers
You're compiling metrics from multiple communication channels, but your helpdesk reports only update when someone manually exports records, so your resolution times are always outdated — with this integration, every Dialpad call and message feeds Freshservice instantly and your analytics stay current.
⚡
IT Helpdesk Leads
You need to triage incoming support issues immediately, but text messages sit unread in Dialpad before someone remembers to log them, so urgent requests stall — connecting these apps means every SMS generates a Freshservice ticket automatically and your team responds without delay.
🤝
Client Success Managers
You answer to key accounts expecting real-time visibility into their reported issues, but manual ticket creation leaves gaps in your client history — automating both apps means every interaction is tracked across systems and your progress reports are always complete.
📞
Customer Support Agents
The daily volume of calls and text inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and duplicate tickets — with this integration, every customer touchpoint flows straight into Freshservice and your queue stays organised.
⚙️
IT System Administrators
You own the technical setup and depend on front-line agents to hand over complete customer profiles, but manual data entry causes frequent errors — integrating these apps means requester profiles and call logs sync cleanly without human intervention.
📋
Compliance & Quality Leads
You need a reliable history of every customer communication for audit purposes, but manual logging leaves missing records in your helpdesk database — automating both apps means every call state update and ticket modification is captured accurately.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Dialpad + Freshservice

Build and manage your Dialpad + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Dialpad + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Dialpad + Freshservice Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Dialpad + Freshservice Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Dialpad to Freshservice?
Frequently Asked Questions
You can connect Dialpad to Freshservice in 1 click using ready workflows or ask Integrately AI to build the integration. It also connects with Slack, Zendesk, Google Calendar, and 1,500+ other apps.
Can I automatically create Freshservice tickets when a Dialpad SMS is sent?
Frequently Asked Questions
Can I connect Dialpad, Freshservice, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Freshservice?
Frequently Asked Questions
How does Dialpad data sync with Freshservice?
Frequently Asked Questions
Can I update Freshservice requesters from Dialpad activity?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Freshservice?
Frequently Asked Questions
Is the Dialpad and Freshservice integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Dialpad or Freshservice With 1500+ Other Apps

Dialpad
Popular Dialpad Integrations
Connect Dialpad with CRMs, messaging platforms, and email tools to manage customer conversations and follow-ups efficiently.
See All
Dialpad Integrations arrow right
No popular apps found
Freshservice
Popular Freshservice Integrations
Sync Freshservice with analytics, project management, and developer tools to keep support data working across your stack.
See All
Freshservice Integrations arrow right
No popular apps found