Dialpad + Freshdesk Integration

Integrate Dialpad to Freshdesk in one click, or tell Integrately AI how you want each call handled. Log calls, create support tickets, update contact details, and alert your support team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Dialpad
    SMS is sent in Dialpad Instant
  • Dialpad
    Call state is updated in Dialpad Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Dialpad + Freshdesk Integration

Capture calls, create support tickets, log contact details, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + Dialpad Integration

Send Dialpad message for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - Dialpad integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in Dialpad notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Dialpad messages for new Freshdesk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Dialpad + Freshdesk flow

Bring in messaging, CRM, and spreadsheet tools to manage follow-up tasks and keep every department aligned. Pick a combination and activate it in one click.

Dialpad
Freshdesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
SalesforceSalesforce (3)
+
Google SheetsGoogle Sheets (3)
+
HubSpotHubSpot (3)
+
ZoomZoom (3)
D
F
S
Create a Freshdesk ticket from every updated Dialpad call state, and notify your support channel in Slack
Support tickets are created in Freshdesk the moment a call state updates in Dialpad, while your support team hears about it instantly in Slack.
D
F
S
When an SMS is sent in Dialpad, create a Freshdesk contact and post the update in Slack
New communication in Dialpad automatically generates a Freshdesk contact record and notifies your team in Slack.
D
F
S
If a Freshdesk ticket is created from a Dialpad call, add internal notes and alert your lead agent in Slack
Urgent tickets derived from Dialpad calls receive instant internal notes in Freshdesk and direct notification in Slack.

Supported triggers and actions for Dialpad and Freshdesk

Mix and match to build the exact automation you need

Dialpad
Dialpad Triggers & Actions
Instant
SMS is sent in Dialpad
Triggers the automation when a text message is sent
Try it →
Instant
Call state is updated in Dialpad
Triggers the automation when call details are modified
Try it →
Send SMS in Dialpad
Sends a text message to particular recipients
Try it →
Send SMS to channel in Dialpad
Sends a text message to a channel
Try it →
Create contact in Dialpad
Adds a new contact to the database
Try it →
Create call in Dialpad
Initiates a call to the recipient
Try it →
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
Try it →
Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
Try it →
Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
Try it →
Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
Try it →
Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
Try it →
Update ticket in Freshdesk
Updates ticket information
Try it →
Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
Try it →
Create Company in Freshdesk
Generates a new company profile with given details
Try it →
Search company in Freshdesk
Finds information about a company
Try it →
Search contact in Freshdesk
Finds and retrieves contact information
Try it →
Create Forum in Freshdesk
Creates a new forum
Try it →
Create Forum Category in Freshdesk
Creates a new category within a forum
Try it →
Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
Try it →
Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with Dialpad + Freshdesk?

Streamline your communication and support pipelines by connecting every call event and ticket update directly.

What you can automate?
🎯
Create Freshdesk tickets from Dialpad calls
Automatically open a new support ticket in Freshdesk whenever a call state is updated in Dialpad. Eliminate manual data entry and ensure every customer inquiry is tracked from the first ring.
📝
Capture every submitted SMS and field
Map available Dialpad text message details and sender metadata straight into Freshdesk contact fields. Your support team gets complete context without asking customers to repeat themselves.
🔔
Notify support teams instantly on updates
Alert agents the moment a new support ticket is generated from phone interactions. Keep response times short and ensure high-priority issues receive immediate attention.
🔀
Route tickets based on call data
Send urgent support requests to senior staff while routine inquiries go to general queues. Automate ticket routing based on specific criteria submitted during calls.
🔄
Keep support records synchronized
Update existing Freshdesk tickets automatically when call statuses change in Dialpad. Maintain consistent records across all communication channels without manual intervention.
🔍
Prevent duplicate contact entries
Search existing databases before creating new contacts or tickets. Ensure your CRM remains clean by updating existing records instead of spawning duplicates.
⏱️
Handle follow-up actions on resolved tickets
Trigger automated confirmation SMS messages in Dialpad when support tickets are marked as resolved in Freshdesk. Close the communication loop effortlessly.
🔗
Extend your workflow to team messaging apps
Push support ticket updates and call summaries straight into Slack channels alongside your core Dialpad and Freshdesk integration. Keep external stakeholders in the loop.
And much more...

Who is Dialpad + Freshdesk integration for?

Support leaders, customer success managers, and operations teams managing phone and digital communications need this integration to eliminate manual data entry and accelerate ticket resolution.

Customer support analytics leads
Customer support analytics leads
Escalation support managers
Escalation support managers
Client success account leads
Client success account leads
High-volume support operations
High-volume support operations
Technical escalation engineers
Technical escalation engineers
Quality assurance compliance officers
Quality assurance compliance officers
📈
Customer support analytics leads
You're reporting on support ticket resolution times and call metrics, but your support dashboard only updates when someone manually exports logs, so the metrics you're reviewing are always outdated — this integration means every Dialpad call event and Freshdesk ticket lands in your reports instantly and your data stays current.
⚡
Escalation support managers
You need to act fast when high-priority customer calls occur, but you find out about urgent requests too late because notes are trapped in phone logs — connecting these apps means critical call updates trigger support tickets immediately so you can resolve issues without delay.
🤝
Client success account leads
You answer to key clients who want to see daily progress on their open support issues, but compiling call histories and ticket statuses by hand takes hours — automating both apps means your ticket logs and communication timelines update automatically for client review.
📊
High-volume support operations
The call and ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and duplicated contact entries — with this integration, every interaction in Dialpad populates Freshdesk records instantly without manual copy-pasting.
🔄
Technical escalation engineers
You own the next troubleshooting step and depend on front-line agents to hand over complete call context, but crucial details get lost in translation — integrating these apps means every call state update transfers complete customer data directly into support tickets.
🗂️
Quality assurance compliance officers
You need a reliable customer interaction history and keep finding gaps between phone logs and ticket databases — this integration means every SMS and call event maps accurately into your support platform for complete auditing.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Dialpad + Freshdesk

Build and manage your Dialpad + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Dialpad + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Dialpad + Freshdesk Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Dialpad + Freshdesk Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Dialpad to Freshdesk?
Frequently Asked Questions
You can connect Dialpad to Freshdesk in just one click using ready-made templates on Integrately. Select your trigger event, connect your accounts, and let Integrately AI handle the setup process in minutes.
Can I automatically create a Freshdesk ticket from a Dialpad call update?
Frequently Asked Questions
Can I connect Dialpad, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Dialpad and Freshdesk?
Frequently Asked Questions
How does Dialpad handle call state triggers in integrations?
Frequently Asked Questions
Can I update existing Freshdesk tickets from phone interactions?
Frequently Asked Questions
Do I need coding skills to automate Dialpad and Freshdesk?
Frequently Asked Questions
Is the Dialpad and Freshdesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Dialpad or Freshdesk With 1500+ Other Apps

Dialpad
Popular Dialpad Integrations
Connect Dialpad with CRM, messaging, and scheduling tools to manage phone communications and streamline outreach workflows.
See All
Dialpad Integrations arrow right
No popular apps found
Freshdesk
Popular Freshdesk Integrations
Sync Freshdesk with analytics, project management, and customer success tools to keep support data working across your stack.
See All
Freshdesk Integrations arrow right
No popular apps found