Device Magic + Freshdesk Integration

Integrate Device Magic to Freshdesk in one click, or tell Integrately AI how you want each form submission handled. Route mobile submissions into support queues, create tickets, alert agents, and track customer requests automatically.

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1.
  • Device Magic
    Form is submitted in Device Magic Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Device Magic
    Dispatch Form in Device Magic
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Device Magic + Freshdesk Integration

Capture form submissions, create support tickets, assign queues, alert agents, and track customer requests, all in just one click.

Most popular automationmost-popular-automations
Device Magic + Freshdesk Integration

Create Freshdesk ticket for new Device Magic response

Creating Freshdesk tickets automatically for every new Device Magic response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Device Magic + Freshdesk flow

Sync your support data with spreadsheets, chat tools, and CRMs for complete visibility. Pick a combination and activate it in one click.

Device Magic
Freshdesk
+
Google SheetsGoogle Sheets (3)
+
SlackSlack (3)
+
SalesforceSalesforce (2)
+
TrelloTrello (2)
+
Google DriveGoogle Drive (2)
+
GmailGmail (2)
D
F
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Add every Device Magic form submission to Google Sheets and create a Freshdesk ticket instantly
Form submissions appear in your Google Sheets and Freshdesk simultaneously without manual data entry.
F
G
D
When a Freshdesk ticket is created, update Google Sheets and dispatch a follow-up Device Magic form
Keep your tracking sheet synchronized and trigger mobile forms automatically when support tickets open.
F
G
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When a Freshdesk ticket is updated, update the matching row in Google Sheets and dispatch a Device Magic form
Reflect ticket status changes in your master spreadsheet and trigger mobile workflows effortlessly.

Supported triggers and actions for Device Magic and Freshdesk

Mix and match to build the exact automation you need

Device Magic
Device Magic Triggers & Actions
Instant
Form is submitted in Device Magic
Triggers the automation when a form is filled
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Dispatch Form in Device Magic
Sends completed form submissions to designated recipients
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with Device Magic + Freshdesk?

Streamline your customer support and mobile data capture with powerful, automated workflows.

What you can automate?
🎫
Create Freshdesk tickets from form submissions
Automatically open a new support ticket in Freshdesk the moment a mobile form is submitted in Device Magic. Eliminate manual data entry and ensure immediate ticket creation.
📋
Capture every submitted form field
Map all custom answers and inspection data from Device Magic into your Freshdesk ticket fields instead of just basic contact info. Your support records capture complete details.
🔔
Notify support agents instantly
Trigger instant notifications in your team channels or via email whenever a new mobile submission creates a support ticket. Agents can jump on urgent issues right away.
🔀
Route tickets based on submitted answers
Set conditional rules to assign priority tickets or route specific inquiries to designated Freshdesk support groups based on drop-down selections in your Device Magic form.
🔄
Keep support tickets synchronized as forms update
Update existing Freshdesk tickets automatically whenever a follow-up form is submitted in Device Magic. Your support queue reflects the latest field notes.
🔍
Search contacts before creating duplicate records
Check if a contact exists in Freshdesk before creating a new entry from a mobile form submission. Maintain clean customer databases without duplicate profiles.
✅
Handle ticket status changes and follow-ups
Trigger mobile inspection forms in Device Magic automatically when Freshdesk tickets reach specific resolution stages. Close the loop between support and field operations.
📊
Extend your workflow with spreadsheet logs
Connect your Device Magic and Freshdesk flow to Google Sheets to maintain a comprehensive backup log of every customer interaction and form submission.
And much more...

Who is Device Magic + Freshdesk integration for?

Operations and support leaders who need seamless data flow from mobile form submissions into customer ticketing systems without manual data entry delays.

Operations managers
Operations managers
Support team leads
Support team leads
Client success directors
Client success directors
Customer support agents
Customer support agents
Field service coordinators
Field service coordinators
Quality assurance leads
Quality assurance leads
📈
Operations managers
You review mobile form completion metrics every week, but your tracking sheets only update when someone manually exports submissions, so your counts are always a few hours behind — this integration means every new form submission lands in your system instantly and your reports stay current.
⚡
Support team leads
Your field agents submit urgent inspection details via mobile forms, but support staff find out too late to act quickly — automating both apps means every submitted form creates a ticket immediately and your agents can respond without delay.
📋
Client success directors
You answer to external clients who expect prompt visibility into reported site issues and service tickets — connecting these apps means every form submission automatically opens a tracked ticket and your clients see progress in real time.
🔄
Customer support agents
The volume of daily mobile submissions is too high for anyone to keep up with by hand and tickets get missed — with this integration, every form submission is logged and routed to Freshdesk automatically so nothing slips through the cracks.
🛠️
Field service coordinators
You own the scheduling step and depend on field staff to hand over completed forms before you can assign follow-up work — automating both apps means ticket creation happens the moment a form is submitted and your workflow moves forward without waiting.
📑
Quality assurance leads
You need a reliable history of all customer interactions and field audits, but manual record-keeping keeps leaving gaps in your audit trail — this integration means every submission and support ticket is recorded accurately and your historical records remain complete.
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Why choose Integrately to automate Device Magic + Freshdesk

Build and manage your Device Magic + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Device Magic + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Device Magic to Freshdesk?
Frequently Asked Questions
You can connect Device Magic to Freshdesk in 1 click using ready templates on Integrately or ask Integrately AI to build the automation for you. It links your mobile form submissions directly to Freshdesk support tickets alongside Google Sheets, Slack, Salesforce, and 1,500+ other apps.
Can I automatically create Freshdesk tickets when a Device Magic form is submitted?
Frequently Asked Questions
Can I connect Device Magic, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Device Magic and Freshdesk?
Frequently Asked Questions
How do Device Magic form submissions trigger support actions?
Frequently Asked Questions
Can I update Freshdesk tickets when form data changes?
Frequently Asked Questions
Do I need coding skills to automate Device Magic and Freshdesk?
Frequently Asked Questions
Is the Device Magic and Freshdesk integration free?
Frequently Asked Questions
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