Desku.io + Microsoft Office 365 Integration

Integrate Desku.io to Microsoft Office 365 in one click, or tell Integrately AI how you want each ticket handled. Track customer inquiries, notify your team, update your calendars, and send follow-up emails automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Desku.io
    New ticket is created in Desku.io Instant
  • Desku.io
    Ticket tag changed in Desku.io Instant
  • Desku.io
    Ticket priority changed in Desku.io Instant
  • Desku.io
    Ticket agent is changed in Desku.io Instant
  • Desku.io
    Ticket status is changed in Desku.io Instant
  • Desku.io
    Customer is added or updated in Desku.io Instant
  • Desku.io
    New customer is added in Desku.io Instant
  • Desku.io
    Customer is updated in Desku.io Instant
  • Microsoft Office 365
    Email is received in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is ended in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is about to start in Microsoft Office 365
  • Microsoft Office 365
    Email is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is started in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is updated in Microsoft Office 365
  • Microsoft Office 365
    Contact is created in Microsoft Office 365
  • Microsoft Office 365
    Contact is updated in Microsoft Office 365
Arrow Right
2.
  • Desku.io
    Create new ticket in Desku.io
  • Desku.io
    Create new customer in Desku.io
  • Microsoft Office 365
    Retrieve Event Attachment in Microsoft Office 365
  • Microsoft Office 365
    Retrieve Message Attachment in Microsoft Office 365
  • Microsoft Office 365
    Send email in Microsoft Office 365
  • Microsoft Office 365
    Create draft email in Microsoft Office 365
  • Microsoft Office 365
    Create event in Microsoft Office 365
  • Microsoft Office 365
    Create contact in Microsoft Office 365
  • Microsoft Office 365
    Update contact in Microsoft Office 365
  • Microsoft Office 365
    Search contact in Microsoft Office 365

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Ready Workflows Ready Workflows for Desku.io + Microsoft Office 365 Integration

Create support tickets, send follow-up emails, update calendar events, notify your team, and keep records synced, all in just one click.

Most popular automationsmost-popular-automations
Desku.io + Microsoft Office 365 Integration

Send Microsoft Office 365 message for new Desku.io ticket

It's easy to stay on top of your support tickets with automatic notifications using this Desku.io - Microsoft Office 365 integration. Whenever a new ticket is created in Desku.io, you will immediately receive a message in Microsoft Office 365 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Office 365 messages for new Desku.io tickets today - your customers will appreciate it!
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Desku.io + Microsoft Office 365 Integration

Create Microsoft Office 365 contact from new Desku.io ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Microsoft Office 365. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Microsoft Office 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Microsoft Office 365.

This makes it easy to keep track of your support tickets and contacts in one place.
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Connect more apps to your Desku.io + Microsoft Office 365 flow

Sync your support tickets and emails with CRMs, team chat, and project management tools to keep operations running smoothly. Pick a combination and activate it in one click.

Desku.io
Microsoft Office 365
+
SlackSlack (4)
+
HubSpotHubSpot (3)
+
ShopifyShopify (3)
+
Jira Software CloudJira Software Cloud (3)
+
StripeStripe (3)
+
Google DriveGoogle Drive (3)
D
M
S
Create a Microsoft Office 365 calendar event for every new Desku.io ticket, and notify your support channel in Slack
New Desku.io tickets instantly create a corresponding calendar event in Microsoft Office 365 and alert your support team in Slack, eliminating manual scheduling gaps.
D
M
S
Send a Microsoft Office 365 email when a Desku.io ticket status changes, and alert your team in Slack
When ticket statuses change in Desku.io, Microsoft Office 365 sends an update email and Slack alerts the team instantly.
D
M
S
Create a Microsoft Office 365 contact when a new Desku.io customer is added, and announce it in Slack
New Desku.io customers automatically generate Microsoft Office 365 contacts and prompt an announcement in Slack.
M
D
S
When a Microsoft Office 365 email is received, create a Desku.io ticket and notify your support channel in Slack
Incoming Microsoft Office 365 emails become Desku.io tickets while Slack alerts your team instantly.

Supported triggers and actions for Desku.io and Microsoft Office 365

Mix and match to build the exact automation you need

Desku.io
Desku.io Triggers & Actions
Instant
New ticket is created in Desku.io
Triggers the automation when a new ticket is created
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Instant
Ticket tag changed in Desku.io
Triggers the automation when the tag applied to a ticket is updated
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Instant
Ticket priority changed in Desku.io
Triggers the automation when the priority of a ticket is updated
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Instant
Ticket agent is changed in Desku.io
Triggers the automation when the agent assigned to any ticket changes
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Instant
Ticket status is changed in Desku.io
Triggers the automation when the stauts of a ticket is updated
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Instant
Customer is added or updated in Desku.io
Triggers the automation when a customer is added or updated
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Instant
New customer is added in Desku.io
Triggers the automation when a new customer is added
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Instant
Customer is updated in Desku.io
Triggers the automation when customer details are updated
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Create new ticket in Desku.io
Generates a new ticket
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Create new customer in Desku.io
Adds a new customer to the address book
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Microsoft Office 365
Microsoft Office 365 Triggers & Actions
Email is received in Microsoft Office 365
Triggers the automation when an email is received
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Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
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Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
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Email is created in Microsoft Office 365
Triggers the automation when a new email is created
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Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
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Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
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Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
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Retrieve Event Attachment in Microsoft Office 365
Retrieves an attachment from an event by its ID.
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Retrieve Message Attachment in Microsoft Office 365
Retrieves an attachment from a message by its ID.
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Send email in Microsoft Office 365
Sends an email to a recipient
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Create draft email in Microsoft Office 365
Adds a new contact to the contact list
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Create event in Microsoft Office 365
Adds a new contact to the contact list
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Create contact in Microsoft Office 365
Adds a new contact to the database
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Update contact in Microsoft Office 365
Updates contact information with new details
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Search contact in Microsoft Office 365
Finds and retrieves contact information
Try it →

What can you automate with Desku.io + Microsoft Office 365?

Streamline customer support, eliminate manual email drafting, and keep your calendars perfectly synchronized.

What you can automate?
🎫
Trigger emails from new support tickets
Automatically send a Microsoft Office 365 email whenever a new ticket is created in Desku.io. Keep customers informed without manual drafting.
📋
Capture every submitted customer field
Map all available ticket details and custom properties from Desku.io into Microsoft Office 365 records for comprehensive tracking.
🔔
Alert your support team instantly
Notify team members immediately when important customer emails arrive or ticket priorities change across your helpdesk.
🔀
Route tasks based on priority
Execute different workflows depending on whether a Desku.io ticket is marked low, medium, or high priority.
🔄
Keep calendars synchronized
Automatically create, update, or end Microsoft Office 365 calendar events based on support ticket timelines.
👤
Add or update customer profiles
Prevent duplicate records by automatically creating or updating contacts in Microsoft Office 365 when customer details change in Desku.io.
Handle status changes and follow-ups
Trigger follow-up emails and schedule review meetings when a Desku.io ticket status moves to resolved or closed.
🔌
Extend your workflow to Slack
Connect Desku.io and Microsoft Office 365 with Slack to post automated notifications and team updates in real time.
And much more...

Who is Desku.io + Microsoft Office 365 integration for?

Support teams, managers, and customer service professionals use this integration to streamline ticketing, email management, and scheduling.

Support managers
Support managers
Customer success leads
Customer success leads
Client service teams
Client service teams
Helpdesk administrators
Helpdesk administrators
Support agents
Support agents
Operations coordinators
Operations coordinators
📈
Support managers
You're reviewing helpdesk performance reports but your metrics only update when someone manually exports ticket data, so the resolution times you're tracking are always hours behind — this integration means every new ticket lands in your system instantly and your metrics stay current.
Customer success leads
You need to respond to high-priority client inquiries immediately, but you find out about urgent emails too late in the day — this integration means every received message triggers an instant alert and your response times improve.
🤝
Client service teams
You answer to clients who want immediate progress updates on their support cases, but manual email drafting slows you down — this integration means ticket status changes automatically send updates and your clients stay informed.
📊
Helpdesk administrators
The ticket volume is too high for anyone to keep up with manual calendar scheduling and customer emails — this integration means every support event updates automatically and your schedule remains accurate.
🔄
Support agents
You own the next step in resolving a customer issue and depend on someone upstream to hand over the correct details — this integration means customer data flows seamlessly and you can start troubleshooting right away.
📁
Operations coordinators
You need a reliable history of customer interactions, but you keep finding gaps between your helpdesk and email records — this integration means every ticket and message syncs perfectly and your audit trail is complete.
Our team

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Why choose Integrately to automate Desku.io + Microsoft Office 365

Build and manage your Desku.io + Microsoft Office 365 automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Desku.io + Microsoft Office 365 with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Desku.io to Microsoft Office 365?
Frequently Asked Questions
You can connect Desku.io to Microsoft Office 365 instantly using 1-click setup or Integrately AI. Choose from ready-made workflows with Slack, HubSpot, and other apps to sync tickets and emails without writing code.
Can I automatically send Microsoft Office 365 emails when a Desku.io ticket is created?
Frequently Asked Questions
Can I connect Desku.io, Microsoft Office 365, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Desku.io and Microsoft Office 365?
Frequently Asked Questions
How are customer support tickets managed between Desku.io and Microsoft Office 365?
Frequently Asked Questions
Can I sync Microsoft Office 365 calendar events with Desku.io tickets?
Frequently Asked Questions
Do I need coding skills to automate Desku.io and Microsoft Office 365?
Frequently Asked Questions
Is the Desku.io and Microsoft Office 365 integration free?
Frequently Asked Questions
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You Can Also Connect Desku.io or Microsoft Office 365 With 1500+ Other Apps

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Microsoft Office 365
Popular Microsoft Office 365 Integrations
Sync Microsoft Office 365 with project management, productivity, and communication tools to keep your business stack connected.