Delighted + Twilio Integration

Integrate Delighted to Twilio in one click, or tell Integrately AI how you want each feedback response handled. Log survey scores, send instant SMS or WhatsApp notifications, trigger follow-up calls, and notify your team automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Delighted
    Schedule a survey in Delighted
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Delighted + Twilio Integration

Send instant SMS alerts, notify teams via WhatsApp, log survey feedback, and trigger follow-up calls, all in just one click.

Most popular automationsmost-popular-automations
Delighted + Twilio Integration

Send Twilio sms for new Delighted response

When you receive a new Delighted response, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Connect more apps to your Delighted + Twilio flow

Send survey responses to your CRM, update customer records, alert teams, and trigger support follow-ups. Pick a combination and activate it in one click.

Delighted
Twilio
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ShopifyShopify (4)
+
SalesforceSalesforce (4)
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MailchimpMailchimp (4)
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SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
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ZendeskZendesk (4)
D
S
T
When a new survey response is received in Delighted, create a customer in Shopify, and send an SMS in Twilio.
New survey feedback creates a customer profile in Shopify and triggers an instant Twilio SMS alert so your store team stays updated.
D
S
T
Send a WhatsApp message in Twilio whenever a Delighted survey response arrives, and add a note in Shopify.
Customer feedback instantly adds an order note in Shopify while Twilio sends a WhatsApp message to the support lead.
D
S
T
If a Delighted survey score is low, create a Shopify customer tag and call the phone in Twilio.
Low customer satisfaction scores automatically tag the Shopify customer and trigger an outbound phone call via Twilio.
D
S
T
Use Claude to summarise Delighted survey feedback, update Shopify, and send a Twilio SMS.
Claude summarises customer feedback before updating Shopify records and notifying team members via Twilio SMS.

Supported triggers and actions for Delighted and Twilio

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it →
Schedule a survey in Delighted
Schedules a survey
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Delighted + Twilio?

Streamline customer feedback management and automated communications with powerful ready-made workflows.

What you can automate?
💬
Send automated SMS messages on survey feedback
Send a Twilio SMS or WhatsApp message automatically whenever a new survey response is received in Delighted.
📝
Capture complete survey feedback details
Capture complete survey feedback scores, open comments, and respondent metadata rather than just basic customer names.
🔔
Instantly notify support staff on negative scores
Instantly notify support staff or account owners via Twilio as soon as negative feedback or low ratings come in.
🔀
Route communications based on survey score
Do something different depending on whether the customer submitted a promoter or detractor survey score.
🔄
Keep customer records perfectly up to date
Keep destination records and communication logs up to date automatically as survey statuses and scores change.
🔍
Look up existing records to avoid duplicates
Add or update customer profiles in your connected systems instead of creating duplicate entries for recurring respondents.
📞
Trigger follow-up calls for resolved issues
Handle later status changes by triggering follow-up phone calls or messages when a previously unresolved issue is completed.
📊
Extend workflows to external spreadsheets
Automatically send survey responses to Delighted, notify via Twilio, and log the complete response details in Google Sheets.
And much more...

Who is Delighted + Twilio integration for?

Customer success teams, operations managers, and support leaders streamline feedback loops and automate customer communications to resolve issues faster and boost satisfaction.

Customer experience analysts
Customer experience analysts
Support operations managers
Support operations managers
Account managers
Account managers
Customer success leads
Customer success leads
Retention specialists
Retention specialists
Quality assurance directors
Quality assurance directors
📈
Customer experience analysts
You're monitoring satisfaction scores across customer segments, but your reporting dashboards only update when someone manually exports survey responses, so the metrics you're reviewing are always hours behind — with this integration, every new survey response feeds your tracking sheet instantly and your data stays current.
🚨
Support operations managers
You need to address negative feedback immediately, but notifications arrive hours after a customer submits a low score, so you miss the window to resolve complaints — automating both apps means every low survey response triggers an instant Twilio SMS alert so your team acts right away.
📋
Account managers
You're managing client feedback accounts and need to share timely updates, but compiling survey results by hand delays your weekly reports, so stakeholders lose visibility — this integration means every new survey response is logged and communicated immediately to keep clients fully informed.
⚡
Customer success leads
You're receiving hundreds of survey responses daily, but your team cannot manually track and message every single customer, so engagement falls through the cracks — automating both apps means every feedback response instantly triggers the right Twilio text or call without manual effort.
🔄
Retention specialists
You're responsible for saving at-risk accounts, but survey feedback sits unread in an inbox until someone forwards it, so churn risks go unaddressed — connecting these apps means every low score immediately alerts the retention desk to initiate outreach.
🗂️
Quality assurance directors
You're auditing customer sentiment trends over time, but manual record-keeping leaves missing entries and incomplete feedback logs, so your compliance audits lack accurate data — automating both apps means every survey response and communication is permanently recorded without gaps.
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Why choose Integrately to automate Delighted + Twilio

Build and manage your Delighted + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Delighted to Twilio?
Frequently Asked Questions
You can connect Delighted to Twilio instantly using 1-click ready workflows or ask Integrately AI to build the automation and map the fields for your team.
Can I send SMS alerts automatically when a new survey response arrives in Delighted?
Frequently Asked Questions
Can I connect Delighted, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and Twilio?
Frequently Asked Questions
How are survey response scores handled in Delighted automations?
Frequently Asked Questions
Can Twilio trigger follow-up actions based on call or message status?
Frequently Asked Questions
Do I need coding skills to automate Delighted and Twilio?
Frequently Asked Questions
Is the Delighted and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Delighted or Twilio With 1500+ Other Apps

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