SMS Idea + Delighted Integration

Integrate Delighted to SMS Idea in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, send instant SMS alerts, log responses, and trigger follow-ups automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
Arrow Right
2.
  • SMS Idea
    Send SMS alert in SMS Idea
  • Delighted
    Schedule a survey in Delighted

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Ready Workflows Ready Workflows for Delighted + SMS Idea Integration

Capture survey feedback, trigger SMS alerts, log ratings, notify your support team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Delighted + SMS Idea Integration

Send SMS Idea message for new Delighted response

When you receive a new Delighted response, you can automatically send a SMS Idea message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic SMS Idea message today. Your future self will thank you.
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Got a different task in mind? Describe it

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Connect more apps to your Delighted + SMS Idea flow

Turn customer feedback into support tickets, CRM logs, team notifications, and follow-up emails. Pick a combination and activate it in one click.

SMS Idea
Delighted
+
ZendeskZendesk (6)
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IntercomIntercom (6)
+
HubspotHubspot (6)
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SlackSlack (6)
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GmailGmail (6)
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MailchimpMailchimp (6)
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Create a Zendesk support ticket for every new Delighted survey response and send an SMS alert in SMS Idea
New Delighted survey responses immediately create a support ticket in Zendesk while sending an instant alert in SMS Idea, ensuring zero delay in addressing customer feedback.
D
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When a negative Delighted survey response arrives, create a high-priority Zendesk ticket and notify your team via SMS Idea
Low rating survey responses automatically generate urgent Zendesk tickets and trigger instant SMS Idea alerts for rapid customer recovery.
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Log Delighted survey feedback in Zendesk and dispatch a confirmation SMS alert via SMS Idea
Every piece of customer survey feedback populates your Zendesk records while triggering an SMS Idea text notification.
D
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When a Zendesk support ticket is resolved after a Delighted survey, log the outcome and send an SMS alert in SMS Idea
Closed support tickets linked to survey responses update your records and trigger status notifications through SMS Idea.
D
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Use ChatGPT to analyse Delighted survey sentiment, create a Zendesk ticket, and send an SMS alert in SMS Idea
AI analyses customer survey sentiment before generating a structured Zendesk ticket and dispatching an SMS Idea alert.
D
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When a survey response arrives in Delighted, create a Zendesk ticket, notify Slack, and send an SMS alert in SMS Idea
Multi-app distribution ensures support tickets, Slack team notifications, and SMS Idea alerts fire simultaneously for every survey submission.

Supported triggers and actions for SMS Idea and Delighted

Mix and match to build the exact automation you need

SMS Idea
SMS Idea Triggers & Actions
No trigger is available
Send SMS alert in SMS Idea
Sends sms notifications to designated recipients
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Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
Try it →

What can you automate with Delighted + SMS Idea?

Streamline customer feedback collection and team notifications with powerful automated workflows.

What you can automate?
🎯
Instant SMS alerts for every survey response
Trigger an SMS Idea text notification the exact moment a new survey response is received in Delighted, ensuring your team never misses critical feedback.
📋
Capture every submitted rating and comment
Map survey scores, customer comments, and metadata into your destination tools instead of just basic notification text, making your records infinitely more useful.
🔔
Notify the right support team member instantly
Route urgent feedback and low satisfaction scores directly to the appropriate staff member via text alert or support ticket without manual routing delays.
🔀
Branch workflows based on survey score
Send priority alerts for detractors and log standard feedback notes for promoters automatically by evaluating submitted rating values.
🔄
Keep customer records up to date
Automatically update contact properties, user notes, and CRM timelines whenever a customer completes a new satisfaction survey.
🗃️
Add or update records without creating duplicates
Search existing customer profiles and update their latest survey scores rather than generating messy duplicate entries in your database.
⏱️
Handle later ticket resolution status changes
Track the full lifecycle of customer feedback from initial survey submission through support ticket resolution and final team sign-off.
🔌
Extend feedback flows into Zendesk
Create support tickets in Zendesk automatically whenever a new survey response arrives in Delighted and trigger your SMS alert.
And much more...

Who is Delighted + SMS Idea integration for?

Customer success managers, support teams, and business owners who need to track customer satisfaction and receive instant notifications can automate feedback management seamlessly.

Performance and feedback analysts
Performance and feedback analysts
Customer support leads
Customer support leads
Client account managers
Client account managers
Operations coordinators
Operations coordinators
Support agents
Support agents
Quality assurance specialists
Quality assurance specialists
📈
Performance and feedback analysts
You're reviewing customer survey responses every week but your tracking sheets only update when someone manually exports feedback, so the satisfaction scores you're reporting against are always a few hours behind — this integration means every new survey response populates your records instantly and your data stays current.
🚨
Customer support leads
You need to act fast on negative customer ratings, and you find out too late when feedback sits unread in your inbox — automating both apps means every low satisfaction score triggers an instant text notification so your team can resolve issues immediately.
🤝
Client account managers
You answer to key stakeholders who want to see continuous customer sentiment tracking, but manual reporting creates constant bottlenecks — with this integration, every client survey response updates your CRM records and notifies your team without manual data entry.
⚡
Operations coordinators
The volume of incoming survey feedback is too high for anyone to keep up by hand, leading to missed support tickets and delayed follow-ups — connecting these apps means every submission is logged, routed, and alerted automatically across your workflow.
👥
Support agents
You own the next step in customer resolution and depend on someone upstream to hand over feedback details before you can start — this integration means support tickets and notifications arrive the moment a survey is submitted so you can take action right away.
🗂️
Quality assurance specialists
You need a reliable history of customer interactions and keep finding gaps in your feedback logs due to manual tracking errors — automating both apps means every customer rating is accurately captured and stored without missing a single record.
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Why choose Integrately to automate SMS Idea + Delighted

Build and manage your SMS Idea + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Idea + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Delighted to SMS Idea?
Frequently Asked Questions
You can connect Delighted to SMS Idea in one click using ready templates on Integrately, or ask Integrately AI to build the automation and map the fields for your workflow.
Can I automatically send SMS alerts when a new survey response arrives in Delighted?
Frequently Asked Questions
Can I connect Delighted, SMS Idea, and Zendesk?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and SMS Idea?
Frequently Asked Questions
How does Delighted handle customer survey data in these automations?
Frequently Asked Questions
How does SMS Idea handle text notifications for my team?
Frequently Asked Questions
Do I need coding skills to automate Delighted and SMS Idea?
Frequently Asked Questions
Is the Delighted and SMS Idea integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Delighted or SMS Idea With 1500+ Other Apps

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