Delighted + ServiceM8 Integration

You review feedback ratings in Delighted to gauge client sentiment, but survey results sit disconnected from job records until someone manually checks both systems, so satisfaction trends are always outdated — automating both apps means survey responses link directly to client profiles and your team sees real-time sentiment scores.

You dispatch technicians and manage client appointments in ServiceM8, but requesting reviews or sending follow-up surveys depends on manual reminders, so feedback requests often go out days late — this integration means every completed job automatically triggers a survey in Delighted without manual delay.

You report on business efficiency and service quality to executive stakeholders, but compiling data across scheduling and survey tools takes hours of manual exporting, so your reports never reflect current operations — connecting these apps means survey metrics and job records sync instantly for accurate reporting.

You handle customer inquiries and resolve issues logged in your service queue, but negative ratings in Delighted are noticed too late for rapid intervention, so unhappy clients wait too long for a response — automating both apps means low score alerts trigger immediate follow-up tasks in ServiceM8.

You oversee daily scheduling, client billing, and reputation management across your entire business, but keeping client records aligned across separate tools drains administrative hours, so your team wastes time on data entry — with this integration, client creation and feedback tracking run seamlessly in the background.

You audit completed service jobs to maintain high company standards, but missing survey data creates blind spots in your quality review history, so performance gaps go unnoticed — automating both apps ensures every completed job has a linked feedback record and a complete audit trail.