Microsoft Dynamics 365 CRM + Delighted Integration

Q: Can I automatically create Microsoft Dynamics 365 CRM contacts from new Delighted survey responses?

You can create contacts in Microsoft Dynamics 365 CRM automatically whenever a new survey response is received in Delighted. Choose a ready automation in one click or configure custom rules with Integrately AI.

Q: Can I connect Delighted, Microsoft Dynamics 365 CRM, and Slack?

You can connect Delighted, Microsoft Dynamics 365 CRM, and Slack in a single multi-step workflow. Survey responses create CRM records and instantly notify your team in Slack, alongside Mailchimp, HubSpot, and 1,500+ other apps.

Q: What is a good Zapier alternative for Delighted and Microsoft Dynamics 365 CRM?

Integrately is a top-rated choice for connecting Delighted and Microsoft Dynamics 365 CRM, offering 20 million+ ready templates, 24/5 live chat support, and AI-assisted workflow building at 3x to 10x lower cost than most alternatives.

Q: How are survey responses from Delighted handled in Microsoft Dynamics 365 CRM?

Survey responses from Delighted can automatically create or update contact and case records in Microsoft Dynamics 365 CRM. There is a ready template available to start syncing your feedback data right away.

Q: Can I update Microsoft Dynamics 365 CRM records when survey scores change?

You can update Microsoft Dynamics 365 CRM records whenever survey data or contact statuses change in Delighted. Use a ready automation template to keep your customer database perfectly synchronized.

Q: Do I need coding skills to automate Delighted and Microsoft Dynamics 365 CRM?

You do not need any coding skills to connect Delighted and Microsoft Dynamics 365 CRM. You can use ready templates or describe your exact process to Integrately AI to build the workflow instantly.

Q: Is the Delighted and Microsoft Dynamics 365 CRM integration free?

The Delighted and Microsoft Dynamics 365 CRM integration is available with a free forever plan on Integrately. You can get started with ready workflows and upgrade whenever your automation needs expand.

Integrate Delighted to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, create and update contacts, alert your support team, and trigger follow-ups automatically.

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Sales order is created in Microsoft Dynamics 365 CRM
Contact is updated in Microsoft Dynamics 365 CRM
Contact is created in Microsoft Dynamics 365 CRM
Account is created in Microsoft Dynamics 365 CRM
Account is updated in Microsoft Dynamics 365 CRM
Opportunity is created in Microsoft Dynamics 365 CRM
Opportunity is updated in Microsoft Dynamics 365 CRM
Case is created in Microsoft Dynamics 365 CRM
Case is updated in Microsoft Dynamics 365 CRM
Lead is created in Microsoft Dynamics 365 CRM
Lead is updated in Microsoft Dynamics 365 CRM
Quote is updated in Microsoft Dynamics 365 CRM
New survey response is received in Delighted Instant

Search marketing list by name in Microsoft Dynamics 365 CRM
Get contact by Id in Microsoft Dynamics 365 CRM
Get marketing list members in Microsoft Dynamics 365 CRM
Create lead in Microsoft Dynamics 365 CRM
Update lead in Microsoft Dynamics 365 CRM
Search lead in Microsoft Dynamics 365 CRM
Create contact in Microsoft Dynamics 365 CRM
Update contact in Microsoft Dynamics 365 CRM
Create account in Microsoft Dynamics 365 CRM
Search account in Microsoft Dynamics 365 CRM
Update account in Microsoft Dynamics 365 CRM
Search contact in Microsoft Dynamics 365 CRM
Search Currency in Microsoft Dynamics 365 CRM
Create case in Microsoft Dynamics 365 CRM
Update case in Microsoft Dynamics 365 CRM
Search case in Microsoft Dynamics 365 CRM
Get account by ID in Microsoft Dynamics 365 CRM
Schedule a survey in Delighted

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Ready Workflows for Delighted + Microsoft Dynamics 365 CRM Integration

Capture customer feedback, create contacts, keep your CRM updated, alert your team, and send follow-ups, all in just one click.

Create Microsoft Dynamics 365 CRM contact for new Delighted response

When someone completes your Delighted, a new contact is automatically created in your Microsoft Dynamics 365 CRM. This way, you can quickly follow up with the response and turn them into a customer!

Plus, all of the information from the Delighted is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Delighted - Microsoft Dynamics 365 CRM integration set up makes it easy to manage your customer relationships and grow your business.

Activate

When New survey response is received in Delighted > Check any condition > Create contact in Microsoft Dynamics 365 CRM

Delighted + Microsoft Dynamics 365 CRM Integration

Activate

When New survey response is received in Delighted > Check any condition > Create lead in Microsoft Dynamics 365 CRM

Delighted + Microsoft Dynamics 365 CRM Integration

Activate

1of1

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Delighted + Microsoft Dynamics 365 CRM flow

Extend your customer feedback loop by connecting email marketing, team messaging, and support tools to your core integration. Pick a combination and activate it in one click.

Mailchimp (3)

Slack (3)

HubSpot (3)

Zendesk (3)

Microsoft Outlook (3)

Google Sheets (3)

Add every new Delighted survey response contact to Microsoft Dynamics 365 CRM, and subscribe them in Mailchimp

New survey respondents appear in Microsoft Dynamics 365 CRM as contacts and join your Mailchimp audience instantly, keeping your marketing lists current.

When a Microsoft Dynamics 365 CRM contact is updated, schedule a survey in Delighted and update the subscriber in Mailchimp

Updated CRM contact details trigger a fresh feedback survey in Delighted while keeping your Mailchimp segment details perfectly aligned.

Use Claude to analyse Delighted survey sentiment, create a contact in Microsoft Dynamics 365 CRM, and tag the subscriber in Mailchimp

Claude evaluates customer feedback sentiment before creating the contact in Microsoft Dynamics 365 CRM and applying appropriate tags in Mailchimp.

Add every new Delighted survey response to Microsoft Dynamics 365 CRM, and notify your support channel in Slack

New survey feedback lands in Microsoft Dynamics 365 CRM instantly while your team hears about it on Slack, removing manual notification delays.

When a Microsoft Dynamics 365 CRM case is created, schedule a follow-up survey in Delighted and alert your support channel in Slack

New support cases in Microsoft Dynamics 365 CRM automatically schedule satisfaction surveys in Delighted and notify your team on Slack.

Use ChatGPT to summarise low Delighted survey scores, create a case in Microsoft Dynamics 365 CRM, and alert your managers in Slack

ChatGPT drafts an executive summary of critical survey responses before logging a case in Microsoft Dynamics 365 CRM and alerting managers on Slack.

Add every new Delighted survey response to Microsoft Dynamics 365 CRM, and update the corresponding contact in HubSpot

Customer feedback from Delighted updates both Microsoft Dynamics 365 CRM and HubSpot records simultaneously, maintaining cross-platform data consistency.

When a HubSpot contact is created, schedule a satisfaction survey in Delighted and update Microsoft Dynamics 365 CRM

New HubSpot contacts automatically trigger a survey in Delighted while keeping Microsoft Dynamics 365 CRM fully synchronized.

Use Gemini to categorise Delighted survey feedback, update Microsoft Dynamics 365 CRM, and log a note in HubSpot

Gemini categorises survey responses before updating Microsoft Dynamics 365 CRM records and logging contextual notes in HubSpot.

Add every new Delighted survey response to Microsoft Dynamics 365 CRM, and create a follow-up ticket in Zendesk

Low customer satisfaction scores in Delighted automatically create Microsoft Dynamics 365 CRM records and open support tickets in Zendesk for rapid triage.

When a Zendesk ticket is solved, schedule a satisfaction survey in Delighted and update Microsoft Dynamics 365 CRM

Resolved support tickets in Zendesk trigger customer satisfaction surveys in Delighted while updating corresponding records in Microsoft Dynamics 365 CRM.

Use Claude to evaluate Delighted survey responses, log a case in Microsoft Dynamics 365 CRM, and create a priority ticket in Zendesk

Claude evaluates survey feedback severity before creating cases in Microsoft Dynamics 365 CRM and opening priority support tickets in Zendesk.

Add every new Delighted survey response to Microsoft Dynamics 365 CRM, and send a notification email via Microsoft Outlook

Survey feedback populates Microsoft Dynamics 365 CRM instantly while account managers receive direct email notifications through Microsoft Outlook.

When a Microsoft Dynamics 365 CRM opportunity is created, schedule a survey in Delighted and send a confirmation email in Microsoft Outlook

New sales opportunities in Microsoft Dynamics 365 CRM schedule milestone surveys in Delighted and dispatch notification emails via Microsoft Outlook.

Use Perplexity to summarise Delighted survey responses, update Microsoft Dynamics 365 CRM, and send an executive briefing in Microsoft Outlook

Perplexity generates executive summaries of survey feedback before updating Microsoft Dynamics 365 CRM and emailing stakeholders via Microsoft Outlook.

Add every new Delighted survey response to Microsoft Dynamics 365 CRM, and log the feedback row in Google Sheets

Customer feedback from Delighted populates Microsoft Dynamics 365 CRM and appends a structured tracking row in Google Sheets automatically.

When a Microsoft Dynamics 365 CRM account is created, schedule a survey in Delighted and log the account in Google Sheets

New accounts created in Microsoft Dynamics 365 CRM schedule onboarding surveys in Delighted and record tracking rows in Google Sheets.

Use Gemini to analyse Delighted survey scores, update Microsoft Dynamics 365 CRM, and log the analysis in Google Sheets

Gemini analyses survey score distributions before updating Microsoft Dynamics 365 CRM records and recording structured rows in Google Sheets.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Delighted

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM Triggers & Actions

Sales order is created in Microsoft Dynamics 365 CRM

Try it →

Contact is updated in Microsoft Dynamics 365 CRM

Triggers the automation when a contact is updated

Try it →

Contact is created in Microsoft Dynamics 365 CRM

Triggers the automation when a new contact is created

Try it →

Account is created in Microsoft Dynamics 365 CRM

Triggers the automation when a new account is created

Try it →

Account is updated in Microsoft Dynamics 365 CRM

Triggers the automation when an account is updated

Try it →

Opportunity is created in Microsoft Dynamics 365 CRM

Triggers the automation when any opportunity is updated

Try it →

Opportunity is updated in Microsoft Dynamics 365 CRM

Triggers the automation when any opportunity is updated

Try it →

Case is created in Microsoft Dynamics 365 CRM

Triggers the automation when a new case is created

Try it →

Case is updated in Microsoft Dynamics 365 CRM

Triggers the automation when any case is updated

Try it →

Lead is created in Microsoft Dynamics 365 CRM

Triggers the automation when a new lead is created

Try it →

Lead is updated in Microsoft Dynamics 365 CRM

Triggers the automation when the lead information is updated

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Quote is updated in Microsoft Dynamics 365 CRM

Triggers the automation when any quote is updated

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Delighted Triggers & Actions

Instant

New survey response is received in Delighted

Triggers the automation when a new survey response is received

Try it →

What can you automate with Delighted + Microsoft Dynamics 365 CRM?

Streamline your customer feedback loops by connecting survey responses directly to your enterprise CRM records.

Get Started For Free

🔄

Sync survey responses to your CRM automatically

Turn every survey response received in Delighted into a new contact or record in Microsoft Dynamics 365 CRM instantly. Eliminate manual data entry and keep your customer database up to date.

📋

Capture every submitted feedback field

Map all survey score details and open-ended comments into Microsoft Dynamics 365 CRM fields instead of just basic contact names. Your CRM records become a richer source for customer insights.

🔔

Alert your team the moment feedback arrives

Notify your support or account management teams instantly on Slack or email when a new survey response is received, ensuring rapid follow-up on critical customer feedback.

🔀

Route records based on survey scores

Create high-priority cases for low survey ratings in Microsoft Dynamics 365 CRM while logging positive reviews as standard contact updates. Tailor your workflow to customer sentiment.

🔄

Keep contact records synchronized

Automatically update existing contact profiles in Microsoft Dynamics 365 CRM whenever customer information or survey preferences change in Delighted.

🔍

Prevent duplicate records with smart search

Search existing Microsoft Dynamics 365 CRM accounts before creating new entries, ensuring your database remains clean and free of duplicate contact records.

⏱️

Trigger follow-up surveys after key milestones

Schedule Delighted surveys automatically whenever opportunities are won or support cases are closed in Microsoft Dynamics 365 CRM, measuring satisfaction at the right time.

🌐

Extend your workflow to external apps

Connect your core Delighted and Microsoft Dynamics 365 CRM automation with tools like Google Sheets or Mailchimp to keep all departments aligned on customer happiness.

And much more...

Who is Delighted + Microsoft Dynamics 365 CRM integration for?

Connecting Delighted and Microsoft Dynamics 365 CRM helps customer success, sales, and support teams eliminate manual data entry and act on customer feedback instantly.

Customer success managers

Support team leads

Operations directors

Sales representatives

Account executives

CRM administrators

📈

Customer success managers

You're reviewing customer satisfaction scores across multiple accounts but your CRM only updates when someone manually exports survey responses, so your customer health metrics are always outdated — with this integration, every new survey response lands in Microsoft Dynamics 365 CRM instantly and your account data stays current.

⚡

Support team leads

You need to act fast on negative customer feedback, but support tickets get buried when survey results are transferred by hand, so critical client issues are addressed too late — automating both apps means every low survey score immediately triggers a CRM case and your team responds without delay.

📊

Operations directors

You answer to executive stakeholders who want to see real-time customer satisfaction progress, but manual reporting delays your weekly updates — connecting these apps means your CRM and reporting tools stay perfectly synchronised and stakeholders always see accurate metrics.

🔄

Sales representatives

The volume of inbound survey feedback is too high for anyone to keep up with by hand, causing missed opportunities to upsell satisfied clients — this integration means every positive survey response creates or updates your CRM contacts automatically and your pipeline never misses a beat.

🤝

Account executives

You own the client relationship and depend on survey feedback reaching your CRM to plan your next touchpoint, but manual handoffs create dangerous information gaps — automating these tools means every feedback submission reaches your CRM record the moment it is received.

🗂️

CRM administrators

You need a reliable customer history in your database but keep finding missing feedback entries caused by manual copy-pasting errors — with this integration, every survey response flows directly into your Microsoft Dynamics 365 CRM records with zero manual effort.

Try This Integration – No Code Needed

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Delighted

Build and manage your Microsoft Dynamics 365 CRM + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Microsoft Dynamics 365 CRM + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

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Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

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SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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Frequently Asked Questions

How do I connect Delighted to Microsoft Dynamics 365 CRM?

You can connect Delighted to Microsoft Dynamics 365 CRM in one click using ready templates or by asking Integrately AI to build your workflow. It also integrates seamlessly with Mailchimp, Slack, HubSpot, Zendesk, and Google Sheets.

Can I automatically create Microsoft Dynamics 365 CRM contacts from new Delighted survey responses?

Can I connect Delighted, Microsoft Dynamics 365 CRM, and Slack?

What is a good Zapier alternative for Delighted and Microsoft Dynamics 365 CRM?

How are survey responses from Delighted handled in Microsoft Dynamics 365 CRM?

Can I update Microsoft Dynamics 365 CRM records when survey scores change?

Do I need coding skills to automate Delighted and Microsoft Dynamics 365 CRM?

Is the Delighted and Microsoft Dynamics 365 CRM integration free?

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Want to automate something else in your workflow?

You Can Also Connect Delighted or Microsoft Dynamics 365 CRM With 1500+ Other Apps

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Microsoft Dynamics 365 CRM + Delighted Integration

Integrate Delighted to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, create and update contacts, alert your support team, and trigger follow-ups automatically.

Trusted by experts at...

Ready Workflows for Delighted + Microsoft Dynamics 365 CRM Integration

Capture customer feedback, create contacts, keep your CRM updated, alert your team, and send follow-ups, all in just one click.

Create Microsoft Dynamics 365 CRM contact for new Delighted response

When New survey response is received in Delighted > Check any condition > Create contact in Microsoft Dynamics 365 CRM

When New survey response is received in Delighted > Check any condition > Create lead in Microsoft Dynamics 365 CRM

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Delighted + Microsoft Dynamics 365 CRM flow

Extend your customer feedback loop by connecting email marketing, team messaging, and support tools to your core integration. Pick a combination and activate it in one click.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Delighted

Mix and match to build the exact automation you need

What can you automate with Delighted + Microsoft Dynamics 365 CRM?

Streamline your customer feedback loops by connecting survey responses directly to your enterprise CRM records.

Who is Delighted + Microsoft Dynamics 365 CRM integration for?

Connecting Delighted and Microsoft Dynamics 365 CRM helps customer success, sales, and support teams eliminate manual data entry and act on customer feedback instantly.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Microsoft Dynamics 365 CRM + Delighted

Build and manage your Microsoft Dynamics 365 CRM + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Delighted or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

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Microsoft Dynamics 365 CRM + Delighted Integration

Integrate Delighted to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, create and update contacts, alert your support team, and trigger follow-ups automatically.

Trusted by experts at...

Ready Workflows for Delighted + Microsoft Dynamics 365 CRM Integration

Capture customer feedback, create contacts, keep your CRM updated, alert your team, and send follow-ups, all in just one click.

Create Microsoft Dynamics 365 CRM contact for new Delighted response

When New survey response is received in Delighted > Check any condition > Create contact in Microsoft Dynamics 365 CRM

When New survey response is received in Delighted > Check any condition > Create lead in Microsoft Dynamics 365 CRM

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Delighted + Microsoft Dynamics 365 CRM flow

Extend your customer feedback loop by connecting email marketing, team messaging, and support tools to your core integration. Pick a combination and activate it in one click.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Delighted

Mix and match to build the exact automation you need

What can you automate with Delighted + Microsoft Dynamics 365 CRM?

Streamline your customer feedback loops by connecting survey responses directly to your enterprise CRM records.

Who is Delighted + Microsoft Dynamics 365 CRM integration for?

Connecting Delighted and Microsoft Dynamics 365 CRM helps customer success, sales, and support teams eliminate manual data entry and act on customer feedback instantly.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Microsoft Dynamics 365 CRM + Delighted

Build and manage your Microsoft Dynamics 365 CRM + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Delighted or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click