When New survey response is received in Delighted > Create contact in Freshworks CRM (Freshsales Suite) > Create deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
Freshworks CRM (Freshsales Suite) + Delighted Integration
Integrate Delighted to Freshworks CRM (Freshsales Suite) in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, update your CRM records, alert your team, and trigger follow-up actions automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
New survey response is received in Delighted Instant
2.
- Create product in Freshworks CRM (Freshsales Suite)
- Search contact in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Schedule a survey in Delighted
Trusted by experts at...
Ready Workflows for Delighted + Freshworks CRM (Freshsales Suite) Integration
Capture customer feedback, update CRM contacts, log survey responses, alert your support team, and trigger follow-ups, all in just one click.
Most popular automations
When New survey response is received in Delighted > Create contact in Freshworks CRM (Freshsales Suite) > Update deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Update contact in Freshworks CRM (Freshsales Suite) > Create deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Update contact in Freshworks CRM (Freshsales Suite) > Update deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Delete contact in Freshworks CRM (Freshsales Suite) > Create deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Delete contact in Freshworks CRM (Freshsales Suite) > Update deal in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Create contact in Freshworks CRM (Freshsales Suite) > Get task by id in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Update contact in Freshworks CRM (Freshsales Suite) > Get task by id in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
When New survey response is received in Delighted > Delete contact in Freshworks CRM (Freshsales Suite) > Get task by id in Freshworks CRM (Freshsales Suite)
Delighted + Freshworks CRM (Freshsales Suite) Integration
Create Freshworks CRM (Freshsales Suite) task for new Delighted response
It's important to stay on top of your customer relationships, and one way to do that is to create Freshworks CRM (Freshsales Suite) tasks for new Delighted responses received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.
Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Delighted response received today - your customers will thank you for it!
See morePlus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Delighted response received today - your customers will thank you for it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Delighted + Freshworks CRM (Freshsales Suite) flow
Bring in messaging, email marketing, scheduling, and spreadsheets to route feedback and manage customer relationships. Pick a combination and activate it in one click.
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Mailchimp (4)
Mailchimp (4) +
Slack (4)
Slack (4) +
Calendly (3)
Calendly (3) +
Hubspot (3)
Hubspot (3) +
Google Sheets (3)
Google Sheets (3) +
Zoom (3)
Zoom (3) D
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Add every new Delighted survey response subscriber to Mailchimp, and create a contact in Freshworks CRM (Freshsales Suite)
New survey responses instantly update your Mailchimp audience and create contacts in Freshworks CRM (Freshsales Suite), so marketing and sales stay aligned without manual data entry.
D
M
F
When a survey response is received in Delighted, update the subscriber in Mailchimp and update the contact in Freshworks CRM (Freshsales Suite)
Keep customer details synchronized across Mailchimp and Freshworks CRM (Freshsales Suite) whenever fresh feedback arrives.
D
M
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If a Delighted survey response is positive, add the contact to Mailchimp and create a deal in Freshworks CRM (Freshsales Suite)
Route high-scoring customer feedback directly into targeted Mailchimp segments and create new sales deals automatically.
D
C
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Use ChatGPT to analyse every Delighted survey comment, update Mailchimp tags, and create a task in Freshworks CRM (Freshsales Suite)
AI analyses customer comments from Delighted to update Mailchimp tags and assign follow-up tasks in Freshworks CRM (Freshsales Suite).
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Delighted
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it → What can you automate with Delighted + Freshworks CRM (Freshsales Suite)?
Discover the most powerful ways to connect survey feedback with your customer relationship management workflows.
🔄
Sync survey responses directly into CRM records
Automatically create or update contacts in Freshworks CRM (Freshsales Suite) the moment a new survey response arrives in Delighted. Eliminate manual data entry and ensure your customer profiles are always accurate.
📋
Capture every submitted feedback field
Map all survey answers, ratings, and comments into separate CRM fields instead of just basic contact info. Your CRM records become a richer source for review and follow-up.
🔔
Alert your team the second feedback arrives
Notify your support or sales channels instantly in Slack whenever a customer submits a survey response, ensuring rapid response times for critical feedback.
🔀
Route records based on survey score
Create high-priority deals for positive survey responses or urgent support tasks for low scores automatically. Tailor your follow-up workflows based on exact customer sentiment.
🔄
Keep destination records fully updated
Automatically update contact profiles, deals, and account details in Freshworks CRM (Freshsales Suite) whenever survey statuses or customer details change in Delighted.
👥
Prevent duplicate records with smart search
Search existing contacts by email or phone before creating new records, ensuring your CRM database remains clean and free of duplicate entries.
📅
Trigger surveys from CRM deal updates
Schedule a satisfaction survey in Delighted automatically whenever a deal is created or updated in Freshworks CRM (Freshsales Suite), maintaining consistent customer touchpoints.
🔌
Extend your workflow to external apps
Connect Delighted and Freshworks CRM (Freshsales Suite) with tools like Google Sheets or Mailchimp to broadcast feedback insights across your entire business stack.
And much more...
Who is Delighted + Freshworks CRM (Freshsales Suite) integration for?
Customer success and sales teams rely on this integration to eliminate manual data entry, streamline feedback collection, and keep CRM records completely up to date.
Customer Success Managers
Sales Representatives
Account Executives
Support Team Leads
Operations Specialists
Data Analysts
📈
Customer Success Managers
You're monitoring customer satisfaction scores in Delighted but your CRM records only update when someone manually exports data, so your retention insights are always a few hours behind — with this integration, every new survey response updates your CRM instantly and your metrics stay current.
⚡
Sales Representatives
You need to act on positive customer feedback immediately, but notifications get lost between your survey platform and your CRM, so hot opportunities go cold before you reach out — with this integration, every survey event creates CRM tasks instantly and your pipeline moves faster.
🤝
Account Executives
You present client satisfaction metrics to stakeholders, but compiling feedback data by hand leaves frustrating gaps in your client history reports — with this integration, every survey response populates your CRM records automatically and your reviews reflect complete accuracy.
📊
Support Team Leads
The volume of customer feedback is too high for anyone to log by hand, leading to missed critical support tickets and delayed responses — with this integration, every negative survey response creates a CRM task instantly and your support queue stays organized.
🔄
Operations Specialists
You own the handoff between customer feedback collection and CRM record management, but manual syncing creates constant bottlenecks in your workflow — with this integration, both apps stay synchronized in real time and your operational overhead disappears.
📝
Data Analysts
You need a reliable history of customer sentiment linked directly to sales accounts, but fragmented tools leave missing data points across your pipeline — with this integration, every survey response links to your CRM accounts seamlessly and your reporting data is always pristine.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Delighted
Build and manage your Freshworks CRM (Freshsales Suite) + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Freshworks CRM (Freshsales Suite) + Delighted Now 
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Frequently Asked Questions
How do I connect Delighted to Freshworks CRM (Freshsales Suite)?
You can connect Delighted to Freshworks CRM (Freshsales Suite) in 1-click using ready workflows or ask Integrately AI to build the automation and map the fields. It also supports tools like Slack, Google Sheets, and Mailchimp.
Can I automatically sync Delighted survey responses into Freshworks CRM (Freshsales Suite) contacts?
Can I connect Delighted, Freshworks CRM (Freshsales Suite), and Slack?
What is a good Zapier alternative for Delighted and Freshworks CRM (Freshsales Suite)?
How does Delighted handle survey responses in this integration?
Can I update deals in Freshworks CRM (Freshsales Suite) based on feedback?
Do I need coding skills to automate Delighted and Freshworks CRM (Freshsales Suite)?
Is the Delighted and Freshworks CRM (Freshsales Suite) integration free?
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