Delighted + dotdigital Integration

Integrate Delighted to dotdigital in one click, or tell Integrately AI how you want each survey response handled. Sync feedback, create and update contacts, add them to address books, and enrol them in targeted programs automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Delighted
    New survey response is received in Delighted Instant
  • dotdigital
    Survey response is received in dotdigital
Arrow Right
2.
  • Delighted
    Schedule a survey in Delighted
  • dotdigital
    Add contact to address book in dotdigital
  • dotdigital
    Create contact in dotdigital
  • dotdigital
    Search contact in dotdigital
  • dotdigital
    Update contact in dotdigital
  • dotdigital
    Unsubscribe contact in dotdigital
  • dotdigital
    Enrol contact in program in dotdigital
  • dotdigital
    Create contact data field in dotdigital
  • dotdigital
    Create address book in dotdigital
  • dotdigital
    Refresh segment in dotdigital
  • dotdigital
    Send transactional email in dotdigital
  • dotdigital
    Send campaign in dotdigital

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Ready Workflows Ready Workflows for Delighted + dotdigital Integration

Sync survey responses, create contacts, add them to address books, update customer records, and enrol them in engagement programs, all in just one click.

Most popular automationsmost-popular-automations
Delighted + dotdigital Integration

Create dotdigital contact for new Delighted response

Automatically creating dotdigital contact for new Delighted response can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating dotdigital contact can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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Got a different task in mind? Describe it

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Connect more apps to your Delighted + dotdigital flow

Keep your sales, marketing, and support channels aligned after every customer feedback submission. Pick a combination and activate it in one click.

Delighted
dotdigital
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ShopifyShopify (4)
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SalesforceSalesforce (4)
+
MailchimpMailchimp (4)
+
ZendeskZendesk (4)
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TypeformTypeform (4)
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SlackSlack (4)
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Create a Shopify customer from every new Delighted survey response, and add them to dotdigital.
Every new Delighted survey response creates a Shopify customer and adds their details to dotdigital automatically, eliminating manual copy-pasting.
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D
D
Schedule a follow-up survey in Delighted when a Shopify order is fulfilled, and update the contact in dotdigital.
Fulfilled Shopify orders trigger a Delighted survey schedule and update dotdigital records instantly, keeping customer sentiment tracking active.
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D
D
Unsubscribe cancelled Shopify customers in dotdigital, and schedule a satisfaction survey in Delighted.
Cancelled Shopify orders automatically unsubscribe contacts in dotdigital and schedule a feedback survey in Delighted to capture cancellation reasons.
S
D
D
Create a dotdigital address book for new Shopify customers, and schedule an onboarding survey in Delighted.
New Shopify customers generate a dedicated dotdigital address book and a scheduled Delighted survey for seamless onboarding.

Supported triggers and actions for Delighted and dotdigital

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
Try it →
dotdigital
dotdigital Triggers & Actions
Survey response is received in dotdigital
Try it →
Add contact to address book in dotdigital
Adds a contact to the address book
Try it →
Create contact in dotdigital
Adds a new contact to the database
Try it →
Search contact in dotdigital
Finds and retrieves contact information
Try it →
Update contact in dotdigital
Updates contact information with new details
Try it →
Unsubscribe contact in dotdigital
Removes contact from mailing list
Try it →
Enrol contact in program in dotdigital
Triggers the automation when a new survey response is received
Try it →
Create contact data field in dotdigital
Generates a new field for storing contact information
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Create address book in dotdigital
Creates a new digital address book
Try it →
Refresh segment in dotdigital
Refreshes a segment
Try it →
Send transactional email in dotdigital
Sends a reply
Try it →
Send campaign in dotdigital
Sends out a pre-designed campaign to targeted recipients
Try it →

What can you automate with Delighted + dotdigital?

Streamline customer feedback management by connecting Delighted survey responses directly to dotdigital contact engagement workflows.

What you can automate?
📊
Sync survey responses into dotdigital contacts
Capture every new survey response from Delighted and automatically create or update the corresponding contact in dotdigital. Eliminate manual data entry and keep your engagement lists up to date.
📝
Map every survey field into dotdigital records
Transfer detailed feedback answers, ratings, and comments directly into dotdigital contact data fields. Build richer customer profiles for targeted email and mobile marketing.
🔔
Trigger instant notifications for feedback events
Alert your team the moment a low rating or high praise arrives in Delighted, ensuring rapid response times for critical customer interactions.
🔀
Route contacts based on survey scores
If a customer submits a promoter score in Delighted, enrol them in a VIP program in dotdigital; otherwise, send a targeted follow-up campaign.
🔄
Keep contact records synchronised across apps
Update dotdigital contact details automatically whenever customer information or preferences change following a Delighted survey interaction.
🛡️
Upsert contacts to prevent duplicate entries
Search for existing contacts in dotdigital before creating new records, ensuring every survey response attaches to the correct customer profile without duplication.
⏱️
Manage lifecycle stages on feedback updates
Unsubscribe or update contact address books in dotdigital when customer preferences or survey responses indicate a change in engagement status.
💬
Connect feedback data to Slack channels
Send Delighted survey responses to dotdigital and instantly post a summary notification in Slack to keep your entire team informed of customer sentiment.
And much more...

Who is Delighted + dotdigital integration for?

Connecting Delighted and dotdigital helps customer success, marketing, and support teams turn feedback into targeted engagement without manual data entry.

Customer success managers
Customer success managers
Email marketing specialists
Email marketing specialists
Agency account directors
Agency account directors
Customer support leads
Customer support leads
Lifecycle marketing managers
Lifecycle marketing managers
Operations directors
Operations directors
📈
Customer success managers
You're reviewing survey scores in Delighted but customer feedback sits unacted upon until someone manually updates your CRM, so your retention teams miss critical satisfaction shifts — automating both apps means every survey response updates dotdigital instantly and your retention workflows run on fresh data.
✉️
Email marketing specialists
You're tracking customer happiness in Delighted but subscriber lists remain outdated until someone exports files by hand, so unhappy respondents still receive standard marketing campaigns — with this integration, every survey response syncs to dotdigital immediately and your segments stay perfectly accurate.
📊
Agency account directors
You're collecting client feedback through Delighted but reporting progress to stakeholders requires tedious spreadsheet updates, so clients wait days to see their satisfaction metrics — automating both apps means feedback flows straight into dotdigital and your client dashboards update automatically.
🎧
Customer support leads
You're monitoring feedback volume in Delighted but high response rates overwhelm manual list management, so follow-up emails get delayed by hours — this integration means every submission triggers dotdigital contact updates instantly and your support follow-ups run without bottlenecks.
🔄
Lifecycle marketing managers
You're measuring customer sentiment in Delighted but segmentation depends on manual list scrubbing, so churn-risk respondents aren't enrolled in retention programs fast enough — automating both apps means survey responses trigger dotdigital program enrolment within seconds.
🗂️
Operations directors
You're gathering NPS data in Delighted but maintaining customer records across platforms leaves persistent data gaps, so historical feedback profiles are incomplete — with this integration, every response syncs to dotdigital cleanly and your historical records remain flawlessly consistent.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Delighted + dotdigital

Build and manage your Delighted + dotdigital automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + dotdigital with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Delighted to dotdigital?
Frequently Asked Questions
You can connect Delighted to dotdigital in 1 click using ready-made workflows on Integrately. Choose a template or ask Integrately AI to build your automation instantly, connecting Delighted, dotdigital, Shopify, Salesforce, Mailchimp, Zendesk, Typeform, and Slack without coding.
Can I automatically sync Delighted survey responses to dotdigital contacts?
Frequently Asked Questions
Can I connect Delighted, dotdigital, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and dotdigital?
Frequently Asked Questions
How does Delighted handle survey response data during integration?
Frequently Asked Questions
How does dotdigital manage contact updates from automated workflows?
Frequently Asked Questions
Do I need coding skills to set up Delighted and dotdigital automation?
Frequently Asked Questions
Is the Delighted and dotdigital integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Delighted or dotdigital With 1500+ Other Apps

Delighted
Popular Delighted Integrations
Connect Delighted to CRMs, survey tools, and analytics platforms to capture and measure customer sentiment.
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Delighted Integrations arrow right
No popular apps found
dotdigital
Popular dotdigital Integrations
Sync dotdigital with email tools, customer support systems, and marketing suites to power engagement workflows.