Crisp + Textgun SMS Integration

Integrate Crisp to Textgun SMS in one click, or tell Integrately AI how you want each message handled. Send SMS alerts, log conversations, notify your support team, and trigger follow-ups automatically.

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1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Textgun SMS
    Message is received in Textgun SMS
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2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Textgun SMS
    Send SMS message in Textgun SMS

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Ready Workflows Ready Workflows for Crisp + Textgun SMS Integration

Capture incoming messages, send SMS notifications, update records, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Crisp + Textgun SMS Integration

Send Textgun SMS message for new Crisp contact

Anytime a new contact is added to your Crisp, automatically send them a message through Textgun SMS letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Crisp - Textgun SMS integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Crisp + Textgun SMS flow

Sync conversation data to customer support queues, update team channels, and log records across your stack. Pick a combination and activate it in one click.

Crisp
Textgun SMS
+
ZendeskZendesk (4)
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ShopifyShopify (4)
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SlackSlack (4)
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GmailGmail (4)
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Google SheetsGoogle Sheets (4)
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StripeStripe (4)
C
T
Z
When a message is received in Crisp, send an SMS message in Textgun SMS and create a ticket in Zendesk.
Incoming messages trigger an instant SMS in Textgun SMS and automatically create a support ticket in Zendesk.
C
T
Z
When a contact is created in Crisp, send an SMS message in Textgun SMS and add a user in Zendesk.
New Crisp contacts trigger an SMS dispatch in Textgun SMS and register a new user profile in Zendesk.
C
T
Z
When a conversation status is changed in Crisp, send an SMS message in Textgun SMS and update the ticket in Zendesk.
Conversation status updates in Crisp trigger SMS notifications in Textgun SMS and update the matching ticket in Zendesk.
C
T
C
Z
Use Claude to summarise every new message received in Crisp, send an SMS via Textgun SMS, and create a Zendesk ticket.
Claude analyses incoming Crisp messages before Textgun SMS sends an alert and Zendesk creates a ticket.

Supported triggers and actions for Crisp and Textgun SMS

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
Try it →
Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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What can you automate with Crisp + Textgun SMS?

Connect your communication platform and terminal text messaging to streamline alerts, updates, and customer outreach.

What you can automate?
📱
Send SMS messages for incoming chats
Automatically dispatch a text message via Textgun SMS whenever a new message is received in Crisp. Keep stakeholders informed without checking multiple dashboards.
📝
Capture every custom conversation data field
Map all available Crisp conversation custom data into your downstream records instead of just basic contact info. Your logs become a more thorough source for review.
🔔
Alert your support team instantly
Notify support staff via SMS or chat the moment a critical customer message arrives in Crisp. Eliminate delays between customer inquiries and team responses.
🔀
Route based on message content
Send different SMS follow-ups or assign different tasks depending on the specific keywords submitted in Crisp. Ensure inquiries reach the correct department immediately.
🔄
Keep contact records synchronized
Update existing contacts and conversation sessions in real time as customer details change in Crisp. Maintain absolute accuracy across all connected databases.
🔍
Search and update existing records
Search for contacts before creating new entries to prevent duplicate profiles across your database when conversations update in Crisp.
⏱️
Handle conversation status changes
Trigger automated workflows when a conversation status changes from open to closed in Crisp. Keep all external records aligned with the current ticket state.
🔌
Extend flows to connected apps
Send Crisp conversation data and Textgun SMS logs directly into Slack, Google Sheets, or other connected apps to expand your operational pipeline.
And much more...

Who is Crisp + Textgun SMS integration for?

Support teams, customer success managers, and operations leads rely on this automation to instantly dispatch text messages and synchronize communications across platforms.

Support operations leads
Support operations leads
Customer support managers
Customer support managers
Client success leads
Client success leads
E-commerce store owners
E-commerce store owners
Operations coordinators
Operations coordinators
Quality assurance leads
Quality assurance leads
📈
Support operations leads
You're reviewing customer engagement metrics but your tracking sheet only updates when someone manually exports conversations, so the response counts you're optimising against are always a few hours behind — with this integration, every new message lands in the sheet instantly and your data stays current.
⚡
Customer support managers
You need to respond to customer inquiries fast, but incoming messages sit unread in your inbox until someone checks manually — with this integration, every new message triggers an instant SMS notification so your team can act immediately.
📋
Client success leads
You answer to clients who want visibility into ongoing support tickets, but status updates require manual copying across tools — with this integration, every conversation update logs straight to your tracking records and clients see real progress.
🛍️
E-commerce store owners
The volume of customer inquiries is too high for anyone to keep up by hand, leading to missed messages and delayed replies — with this integration, every incoming chat triggers automated SMS dispatch and system logs without manual effort.
🔄
Operations coordinators
You own the customer onboarding step and depend on support to hand over details, but communication gaps stall the workflow — with this integration, every new contact creates an immediate task and keeps teams aligned.
🗂️
Quality assurance leads
You need a reliable audit trail of customer communications, but manual record-keeping keeps leaving gaps in your logs — with this integration, every message and contact change is captured automatically across your stack.
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Why choose Integrately to automate Crisp + Textgun SMS

Build and manage your Crisp + Textgun SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Textgun SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Crisp to Textgun SMS?
Frequently Asked Questions
You can connect Crisp to Textgun SMS in just 1 click using ready templates or by using Integrately AI to build custom workflows. Link your accounts and start automating instantly.
Can I automatically send SMS messages in Textgun SMS when new messages arrive in Crisp?
Frequently Asked Questions
Can I connect Crisp, Textgun SMS, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Textgun SMS?
Frequently Asked Questions
How does Crisp handle message triggers and contact updates?
Frequently Asked Questions
Can Textgun SMS send messages from terminal commands automatically?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Textgun SMS?
Frequently Asked Questions
Is the Crisp and Textgun SMS integration free?
Frequently Asked Questions
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You Can Also Connect Crisp or Textgun SMS With 1500+ Other Apps

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