Crisp + Reply Integration

Integrate Crisp to Reply in one click, or tell Integrately AI how you want each contact handled. Capture live chat enquiries, create sales prospects, push them into active campaigns, and trigger automated outreach instantly.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
Arrow Right
2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Reply
    Create a person and push to campaign in Reply
  • Reply
    Create or Update Contact in Reply
  • Reply
    Search contact by email in Reply
  • Reply
    Search contact status in campaign in Reply
  • Reply
    Remove a contact from campaign in Reply
  • Reply
    Mark as finished in Reply
  • Reply
    Mark as replied in Reply

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Ready Workflows Ready Workflows for Crisp + Reply Integration

Capture conversations, create contacts, push them into outreach campaigns, update your CRM, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Crisp + Reply Integration

Create Reply contact for new Crisp contact

If you're using Crisp to manage your sales leads, it's important to also use Reply to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Crisp, a corresponding contact will automatically be created in Reply.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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Reply + Crisp Integration

Create Crisp contact for new Reply contact

There are many reasons why someone might choose to use two different marketing tools. One common reason is - the ability to reach a wider audience.

For example, if one tool is better suited for reaching customers in a certain geographic region, while another is better for reaching customers of a certain age group, using both can help businesses reach their target market more effectively.

Integration of your new Crisp contact and Reply contact can help make sure that your messages are coordinated and that you're taking full advantage of all your channels. It can also help reduce the amount of time you spend managing different tools and platforms.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Crisp + Reply flow

Send chat leads to your CRM, schedule meetings, alert your team, and log outreach updates across your entire tech stack. Pick a combination and activate it in one click.

Crisp
Reply
+
HubspotHubspot (3)
+
CalendlyCalendly (3)
+
SalesforceSalesforce (3)
+
SlackSlack (3)
+
GmailGmail (3)
+
Google SheetsGoogle Sheets (3)
H
C
R
When a new contact is created in Hubspot, create a contact in Crisp and create a person and push to campaign in Reply
New Hubspot contacts instantly update Crisp and enter your Reply sales campaign without manual data entry.
C
H
R
When a message is received in Crisp, create a contact in Hubspot and create a person and push to campaign in Reply
Turn incoming Crisp live chat messages into Hubspot contacts and active Reply sales campaign prospects instantly.
R
H
C
When a prospect replies to an email in Reply, update contact in Hubspot and update contact in Crisp
Keep Hubspot and Crisp fully synchronized whenever a prospect replies to your sales outreach email in Reply.

Supported triggers and actions for Crisp and Reply

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
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Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
Try it →

What can you automate with Crisp + Reply?

Connect Crisp and Reply to synchronise contacts, trigger automated outreach campaigns, and streamline your customer communication workflows.

What you can automate?
🔄
Sync chat contacts to outreach campaigns
Automatically create a contact in Reply whenever a new conversation or contact is created in Crisp. Eliminate manual export and import tasks.
📋
Capture every submitted custom data field
Map custom conversation data and contact attributes from Crisp straight into Reply campaigns. Ensure your sales team has complete context for every prospect.
🔔
Notify your team on incoming replies
Alert sales reps instantly when a prospect replies to an email in Reply or sends a new message in Crisp. Keep response times short and efficient.
🔀
Route prospects based on chat criteria
Send contacts to specific Reply campaigns based on conversation status or custom data fields. Target your outreach with precision.
🔄
Keep contact records up to date
Automatically update contact information in Crisp whenever changes occur in Reply, or vice versa. Maintain accurate data across platforms.
🔍
Search and update existing contacts
Search for contacts by email and update their details instead of creating duplicates. Keep your databases clean and organised.
⏱️
Manage sequence completion and replies
Mark contacts as finished or replied in Reply automatically when specific milestones are reached. Keep campaign statuses accurate.
🌐
Extend flows to popular third-party apps
Connect your Crisp and Reply workflows with Slack, Google Sheets, or Hubspot to notify teams and log data across your entire stack.
And much more...

Who is Crisp + Reply integration for?

Support and sales teams eliminate manual data entry, bridging live chat conversations with outbound campaigns to accelerate lead follow-up.

Sales operations managers
Sales operations managers
Customer support leads
Customer support leads
Account executives
Account executives
Growth marketing specialists
Growth marketing specialists
Business development reps
Business development reps
Customer success teams
Customer success teams
📈
Sales operations managers
You're tracking campaign metrics across multiple dashboards but your outreach stats only update when someone manually exports contacts, so the conversion counts you're reviewing are always hours behind — this integration means every new conversation creates an active campaign prospect instantly and your pipeline data stays current.
Customer support leads
You need to route high-value chat enquiries to sales immediately, but manual handoffs mean hot leads sit unattended in your inbox — automating both apps means every incoming message creates a contact and triggers outreach right away.
🤝
Account executives
You answer to sales directors who want to see live pipeline updates from support interactions, but manual logging causes frustrating reporting delays — connecting these apps means every chat contact flows directly into outreach sequences and progress is visible instantly.
📊
Growth marketing specialists
The inbound message volume is too high for anyone to keep up by hand, leading to missed follow-ups and lost sales opportunities — this integration means every interaction is captured and added to your outreach sequences without manual data entry.
🔄
Business development reps
You own the outreach follow-up and depend on support agents to hand over qualified chat leads, but communication gaps stall your momentum — automating both apps means every new contact is pushed to your campaign the moment the conversation begins.
🗂️
Customer success teams
You need a reliable history of customer interactions across live chat and outbound emails, but keep finding scattered records and missing details — connecting these apps means every contact touchpoint is logged accurately and your customer history stays complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Crisp + Reply

Build and manage your Crisp + Reply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Reply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Crisp to Reply?
Frequently Asked Questions
You can connect Crisp to Reply in 1 click using ready templates or ask Integrately AI to build the automation. It links your live chat and sales outreach tools with Hubspot, Slack, or Google Sheets instantly.
Can I automatically create Reply contacts from new Crisp live chat conversations?
Frequently Asked Questions
Can I connect Crisp, Reply, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Reply?
Frequently Asked Questions
How are contact updates handled between Crisp and Reply?
Frequently Asked Questions
Can I sync email replies from Reply back to Crisp?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Reply?
Frequently Asked Questions
Is the Crisp and Reply integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Crisp or Reply With 1500+ Other Apps

Crisp
Popular Crisp Integrations
Connect Crisp to messaging, CRM, and support tools to manage customer communications and track engagement.
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Crisp Integrations arrow right
No popular apps found
Reply
Popular Reply Integrations
Sync Reply with email, productivity, and analytics tools to streamline sales outreach and pipeline reporting.
See All
Reply Integrations arrow right
No popular apps found