Microsoft Dynamics 365 CRM + Crisp Integration

Integrate Crisp to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each contact handled. Qualify and sync leads, update your CRM records, alert your support team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
Arrow Right
2.
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Crisp + Microsoft Dynamics 365 CRM Integration

Capture contacts, synchronise conversations, keep your CRM updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Dynamics 365 CRM + Crisp Integration

Create Crisp contact for new Microsoft Dynamics 365 CRM contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Microsoft Dynamics 365 CRM - Crisp integration, anytime a new Microsoft Dynamics 365 CRM contact is created, an Crisp contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
See more
Crisp + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact for new Crisp contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Crisp - Microsoft Dynamics 365 CRM integration, anytime a new Crisp contact is created, an Microsoft Dynamics 365 CRM contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Crisp + Microsoft Dynamics 365 CRM flow

Send notifications to your team, log details in email tools, sync marketing lists, schedule follow-ups, and track payments. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Crisp
+
SlackSlack (5)
+
GmailGmail (4)
+
HubSpotHubSpot (4)
+
MailchimpMailchimp (4)
+
CalendlyCalendly (4)
+
StripeStripe (4)
C
M
S
Create a Microsoft Dynamics 365 CRM lead when a contact is created in Crisp, and notify your sales team in Slack
New Crisp contacts appear in Microsoft Dynamics 365 CRM as new leads instantly while your sales channel gets notified in Slack.
C
M
S
When a message is received in Crisp, search contact in Microsoft Dynamics 365 CRM and alert your support channel in Slack
Incoming Crisp messages trigger a CRM contact search and post an alert in Slack so your support team responds quickly.
C
M
S
When a case is created in Microsoft Dynamics 365 CRM, search contact in Crisp and post the case details in Slack
New Microsoft Dynamics 365 CRM cases trigger a Crisp contact search and notify your support channel in Slack.
C
M
S
When a contact is updated in Crisp, update lead in Microsoft Dynamics 365 CRM and post the change in Slack
Crisp contact updates automatically sync to Microsoft Dynamics 365 CRM leads and notify your team in Slack.
M
C
S
When an opportunity is created in Microsoft Dynamics 365 CRM, search conversation in Crisp and notify your team in Slack
New Microsoft Dynamics 365 CRM opportunities trigger a Crisp conversation search and notify your sales channel in Slack.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Crisp

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
Try it →
Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
Try it →
Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
Try it →
Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
Try it →
Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
Try it →
Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it →
Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it →
Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
Try it →
Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
Try it →
Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
Try it →
Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
Try it →
Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
Try it →
Search marketing list by name in Microsoft Dynamics 365 CRM
Try it →
Get contact by Id in Microsoft Dynamics 365 CRM
Try it →
Get marketing list members in Microsoft Dynamics 365 CRM
Try it →
Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
Try it →
Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
Try it →
Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
Try it →
Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
Try it →
Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
Try it →
Create account in Microsoft Dynamics 365 CRM
Generates a new account
Try it →
Search account in Microsoft Dynamics 365 CRM
Searches for account information
Try it →
Update account in Microsoft Dynamics 365 CRM
Updates account information
Try it →
Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
Try it →
Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
Try it →
Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
Try it →
Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
Try it →
Search case in Microsoft Dynamics 365 CRM
Searches for a case record
Try it →
Get account by ID in Microsoft Dynamics 365 CRM
Try it →
Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
Try it →
Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
Try it →
Instant
Message is received in Crisp
Triggers the automation when a new message is received
Try it →
Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
Try it →
Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
Try it →
Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
Try it →
Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
Try it →
Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
Try it →
Create contact in Crisp
Adds a new contact to the database
Try it →
Search contact in Crisp
Finds and retrieves contact information
Try it →
Update contact in Crisp
Updates contact information with new details
Try it →
Add a user event in Crisp
Adds a new user event
Try it →
Search conversation in Crisp
Searches for keywords within a conversation
Try it →
Set contact custom data in Crisp
Sets custom data for a contact
Try it →

What can you automate with Crisp + Microsoft Dynamics 365 CRM?

Streamline your customer communications and CRM record management with automated workflows designed for your team.

What you can automate?
🔄
Sync new chat contacts into CRM leads automatically
Capture every contact created in Crisp and generate a corresponding lead or contact record in Microsoft Dynamics 365 CRM instantly.
📋
Capture every submitted conversation detail
Map all available custom data, messages, and contact fields from Crisp into your Microsoft Dynamics 365 CRM records without manual typing.
🔔
Alert your support team as soon as inquiries arrive
Notify your team members via messaging apps the moment a new support conversation or customer message is received.
🔀
Route records based on submitted contact fields
Trigger different actions in Microsoft Dynamics 365 CRM depending on the specific criteria and custom data submitted in Crisp.
🔄
Keep your CRM records updated as conversations evolve
Automatically update contact profiles and lead stages in Microsoft Dynamics 365 CRM whenever conversation sessions change in Crisp.
🔍
Search and update instead of creating duplicate records
Check whether a contact already exists in Microsoft Dynamics 365 CRM before creating a new entry, keeping your database clean.
🏷️
Handle status changes and support case updates
Synchronise support case creation and status updates between Crisp and Microsoft Dynamics 365 CRM in real time.
🔌
Extend your workflow to messaging and email apps
Connect Slack, Gmail, or HubSpot to your Crisp and Microsoft Dynamics 365 CRM flow to handle multi-step team notifications.
And much more...

Who is Crisp + Microsoft Dynamics 365 CRM integration for?

Support agents, sales reps, and customer success managers sync communication data and CRM records instantly, eliminating manual data entry.

Data Analysts
Data Analysts
Customer Support Teams
Customer Support Teams
Account Managers
Account Managers
Sales Operations Specialists
Sales Operations Specialists
Handoff Coordinators
Handoff Coordinators
Compliance Officers
Compliance Officers
📈
Data Analysts
You're compiling customer interaction metrics from support chats but your CRM reporting sheet only updates when someone manually exports records, so the dashboard numbers you're presenting are always outdated — with this integration, every new contact lands in Microsoft Dynamics 365 CRM instantly and your analytics stay current.
Customer Support Teams
You need to act fast on customer inquiries and ticket escalations, but you find out about critical support cases too late because customer chats live separately from your CRM records — with this integration, every interaction triggers immediate CRM sync and alerts your team.
🤝
Account Managers
You answer to key enterprise clients who expect immediate follow-up on service requests, but tracking conversation history across platforms causes delays — with this integration, customer context is unified instantly across Crisp and Microsoft Dynamics 365 CRM.
📊
Sales Operations Specialists
The volume of inbound chat leads is too high for anyone to keep up by hand, leading to missed prospects and unassigned accounts — with this integration, every incoming contact is captured and converted into a CRM lead automatically.
🔄
Handoff Coordinators
You own the sales qualification step and depend on support agents upstream to hand over qualified leads, but manual handoffs cause friction — with this integration, communication records flow straight into your CRM pipeline without delay.
🗂️
Compliance Officers
You need a reliable history of all customer interactions for auditing purposes, but keep finding missing entries and incomplete contact profiles — with this integration, every conversation and lead record is logged accurately.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Microsoft Dynamics 365 CRM + Crisp

Build and manage your Microsoft Dynamics 365 CRM + Crisp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Crisp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Crisp to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Crisp to Microsoft Dynamics 365 CRM in just one click using ready templates or ask Integrately AI to build the integration. Connect your accounts and start syncing contacts across apps.
Can I automatically create Microsoft Dynamics 365 CRM leads from new Crisp contacts?
Frequently Asked Questions
Can I connect Crisp, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Crisp handle contact creation and updates here?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM manage lead creation in these workflows?
Frequently Asked Questions
Do I need coding skills to connect Crisp and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Crisp and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Crisp or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Crisp
Popular Crisp Integrations
Connect Crisp to help desks, messaging platforms, and CRM tools to streamline customer communication.
See All
Crisp Integrations arrow right
No popular apps found
Microsoft Dynamics 365 CRM
Popular Microsoft Dynamics 365 CRM Integrations
Sync Microsoft Dynamics 365 CRM with accounting, project management, and reporting tools to keep data working across your stack.