Crisp + Heartbeat Integration

Integrate Crisp to Heartbeat in one click, or tell Integrately AI how you want each contact handled. Invite community members, create channels, send direct messages, and notify your team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Heartbeat
    User is joined group in Heartbeat Instant
  • Heartbeat
    User is completed course in Heartbeat Instant
  • Heartbeat
    User profile is updated in Heartbeat Instant
  • Heartbeat
    User is join in Heartbeat Instant
  • Heartbeat
    User is created in Heartbeat
  • Heartbeat
    Thread is created in Heartbeat
  • Heartbeat
    Event is created in Heartbeat
Arrow Right
2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Heartbeat
    Invite users in Heartbeat
  • Heartbeat
    Add user to group in Heartbeat
  • Heartbeat
    Find user in Heartbeat
  • Heartbeat
    Deactivate user in Heartbeat
  • Heartbeat
    Remove user from group in Heartbeat
  • Heartbeat
    Send direct message in Heartbeat
  • Heartbeat
    Create thread in Heartbeat
  • Heartbeat
    Create group in Heartbeat
  • Heartbeat
    Create event in Heartbeat
  • Heartbeat
    Create channel in Heartbeat

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Ready Workflows Ready Workflows for Crisp + Heartbeat Integration

Capture leads, invite members, send direct messages, update custom data, and notify your team, all in just one click.

Most popular automationmost-popular-automations
Crisp + Heartbeat Integration

Send Heartbeat message for new Crisp contact

Anytime a new contact is added to your Crisp, automatically send them a message through Heartbeat letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Crisp - Heartbeat integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Crisp + Heartbeat flow

Sync customer conversations with CRMs, track member course completions, and alert support teams when engagement changes. Pick a combination and activate it in one click.

Crisp
Heartbeat
+
DiscordDiscord (5)
+
ZoomZoom (4)
+
SlackSlack (5)
+
TeachableTeachable (4)
+
NotionNotion (5)
+
StripeStripe (4)
C
H
D
Add every new Crisp contact to your Heartbeat community, and post an alert in Discord.
New Crisp contacts receive community invitations in Heartbeat instantly while your team stays updated in Discord, eliminating manual data entry.
C
H
D
When a message is received in Crisp, invite the user to Heartbeat and post a channel update in Discord.
Engage active support participants by routing inbound Crisp messages directly into community invites and Discord notifications.
H
C
D
When a Heartbeat user joins a group, update the matching Crisp contact and notify your Discord channel.
Keep support records synchronized with community group memberships by updating Crisp and posting alerts in Discord.
C
H
D
If a Crisp conversation custom data indicates VIP tier, invite them to Heartbeat and send a priority alert in Discord.
Segment high-value customers by checking Crisp conversation custom data before issuing priority Heartbeat invites and Discord alerts.
C
H
D
C
Use Claude to summarise new Crisp conversations, create a Heartbeat thread, and post the summary in Discord.
Turn customer inquiries into community discussion threads automatically with AI-powered summaries shared in Discord.

Supported triggers and actions for Crisp and Heartbeat

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
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Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Heartbeat
Heartbeat Triggers & Actions
Instant
User is joined group in Heartbeat
Activates when a user joins a group
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Instant
User is completed course in Heartbeat
Detects when a user finishes a course
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Instant
User profile is updated in Heartbeat
Triggers when a user updates their profile
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Instant
User is join in Heartbeat
Captures when a user joins a platform
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User is created in Heartbeat
Triggers the automation when a new user is created
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Thread is created in Heartbeat
Triggers the automation when a new thread is created
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Event is created in Heartbeat
Triggers the automation when a new event is created
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Invite users in Heartbeat
Sends out invitations to selected users to join your platform
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Add user to group in Heartbeat
Adds a user to a group
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Find user in Heartbeat
Locate and display user information with
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Deactivate user in Heartbeat
Disable user access and permissions
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Remove user from group in Heartbeat
Removes a user from a group
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Send direct message in Heartbeat
Sends a private message to a recipient
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Create thread in Heartbeat
Creates a new thread
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Create group in Heartbeat
Creates a new group based on particular criteria
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Create event in Heartbeat
Adds a new contact to the contact list
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Create channel in Heartbeat
Creates a new channel
Try it →

What can you automate with Crisp + Heartbeat?

Streamline your customer support and community onboarding by connecting every trigger and action between Crisp and Heartbeat.

What you can automate?
🚀
Instant community onboarding from chat contacts
Trigger a community invite in Heartbeat the moment a new contact is created in Crisp, ensuring zero delay between support engagement and community access.
📋
Capture every custom conversation field
Map custom data and message attributes from Crisp directly into Heartbeat profile updates, preserving full context for your community hosts.
💬
Alert team members instantly on activity
Send direct messages or channel alerts in Heartbeat whenever a Crisp conversation session is updated or a status changes.
🔀
Route users based on submitted custom data
Check conversation custom data in Crisp to determine membership tiers before issuing tailored community invitations in Heartbeat.
🔄
Keep user profiles synchronized continuously
Update contact records in Crisp whenever user profiles are modified or course completions occur in Heartbeat.
🔍
Search and update without creating duplicates
Search for existing contact records in Crisp before creating new entries or updating user custom data during community events.
⏱️
Handle conversation status changes automatically
Trigger follow-up threads or group creation in Heartbeat whenever a support conversation status changes in Crisp.
🔌
Extend your workflow to Slack or Notion
Connect your Crisp and Heartbeat core flow with Slack or Notion to log records and notify broader team channels instantly.
And much more...

Who is Crisp + Heartbeat integration for?

Community managers, support leads, and founders uniting customer communication and member spaces to keep engagement seamless and context-rich.

Community operations managers
Community operations managers
Customer support leads
Customer support leads
Agency account directors
Agency account directors
Support operations teams
Support operations teams
Community success managers
Community success managers
Membership coordinators
Membership coordinators
📊
Community operations managers
You're tracking support tickets in Crisp while trying to manage active members in Heartbeat, but member data stays siloed across platforms — this integration means every new contact syncs instantly to your community records.
Customer support leads
You handle inbound inquiries in Crisp but find out about community engagement issues way too late, leaving members waiting for answers — with this integration, customer data flows immediately into your support queues.
🤝
Agency account directors
You manage client support channels in Crisp and client communities in Heartbeat, but keeping stakeholders updated on member growth is tedious — automating both apps means your progress reports build themselves.
📈
Support operations teams
Your chat volume in Crisp is too high for anyone to manually provision community access and update user profiles by hand — this integration means every sign-up triggers instant Heartbeat onboarding.
🎯
Community success managers
You depend on support representatives to hand over chat leads for community onboarding, but manual handoffs cause delays — connecting these apps means community invites go out the moment contacts are created.
📋
Membership coordinators
You need a reliable history of who joined your community and when, but manual tracking leaves gaps in your member database — automating this workflow ensures every contact and profile update is logged accurately.
Our team

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Why choose Integrately to automate Crisp + Heartbeat

Build and manage your Crisp + Heartbeat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Heartbeat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Crisp to Heartbeat?
Frequently Asked Questions
You can connect Crisp to Heartbeat in just one click using ready-made templates on Integrately. Pick a workflow, connect your accounts, and let Integrately AI handle the setup.
Can I automatically invite new Crisp contacts to my Heartbeat community?
Frequently Asked Questions
Can I connect Crisp, Heartbeat, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Heartbeat?
Frequently Asked Questions
How does Crisp handle contact creation events here?
Frequently Asked Questions
How does Heartbeat manage community user events in this integration?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Heartbeat?
Frequently Asked Questions
Is the Crisp and Heartbeat integration free?
Frequently Asked Questions
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You Can Also Connect Crisp or Heartbeat With 1500+ Other Apps

Crisp
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Heartbeat
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