Freshworks CRM (Freshsales Suite) + Close Integration

Integrate Close to Freshworks CRM (Freshsales Suite) in one click, or tell Integrately AI how you want each lead handled. Capture every contact, update your CRM records, alert your sales team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Close
    Opportunity status change activity is updated in Close Instant
  • Close
    Custom activity is created or updated in Close Instant
  • Close
    Lead Status change is created in Close Instant
  • Close
    Export is created in Close Instant
  • Close
    Membership is activated in Close Instant
  • Close
    Email Sequence Subscription created or updated in Close Instant
  • Close
    Lead is created using search query in Close
  • Close
    Lead is created in Close Instant
  • Close
    Contact is created in Close Instant
  • Close
    Contact is updated in Close Instant
  • Close
    Opportunity status change activity is created in Close Instant
  • Close
    Opportunity is created in Close Instant
  • Close
    Email is created in Close Instant
  • Close
    Call record is updated in Close Instant
  • Close
    Call record is created in Close Instant
  • Close
    Task is created in lead in Close Instant
  • Close
    SMS is created in Close Instant
  • Close
    Meeting is created in Close Instant
  • Close
    Note is created in Close
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2.

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Ready Workflows Ready Workflows for Close + Freshworks CRM (Freshsales Suite) Integration

Capture leads, organise responses, keep your CRM updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Freshworks CRM (Freshsales Suite) + Close Integration

Create Close contact for new Freshworks CRM (Freshsales Suite) contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Freshworks CRM (Freshsales Suite) - Close integration, anytime a new Freshworks CRM (Freshsales Suite) contact is created, an Close contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Freshworks CRM (Freshsales Suite) + Close Integration

Create Close opportunity from new Freshworks CRM (Freshsales Suite) contact

Anytime a new contact is created in your Freshworks CRM (Freshsales Suite), a new opportunity will automatically be created in your Close. This ensures that all of your opportunity are linked to the right contact, and that you never miss an opportunity to follow up with a new lead.

This Freshworks CRM (Freshsales Suite) - Close integration save you time and effort by keeping your data synchronized across systems. As a result, you can focus on your core business objectives and leave the tedious data entry to the automation.
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Close + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal from new Close contact

Anytime a new contact is created in your Close, a new deal will automatically be created in your Freshworks CRM (Freshsales Suite). This ensures that all of your deal are linked to the right contact, and that you never miss an opportunity to follow up with a new lead.

This Close - Freshworks CRM (Freshsales Suite) integration save you time and effort by keeping your data synchronized across systems. As a result, you can focus on your core business objectives and leave the tedious data entry to the automation.
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Freshworks CRM (Freshsales Suite) + Close Integration

Create Close task for new Freshworks CRM (Freshsales Suite) contact

In Freshworks CRM (Freshsales Suite), when you create a contact, it automatically creates a task in Close for that contact. This is a great way to keep track of all your interactions with each customer. You can also see all the task associated with a particular contact on their contact profile.

This makes it easy to stay organized and ensure no important steps are missed when working with a customer.
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Close + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Close contact

In Close, when you create a contact, it automatically creates a task in Freshworks CRM (Freshsales Suite) for that contact. This is a great way to keep track of all your interactions with each customer. You can also see all the task associated with a particular contact on their contact profile.

This makes it easy to stay organized and ensure no important steps are missed when working with a customer.
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Connect more apps to your Close + Freshworks CRM (Freshsales Suite) flow

Teams often want to enrich incoming records, notify messaging channels, or update marketing lists once the core workflow finishes. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Close
+
GmailGmail (3)
+
CalendlyCalendly (3)
+
SlackSlack (3)
+
MailchimpMailchimp (3)
+
StripeStripe (3)
+
Google SheetsGoogle Sheets (3)
C
F
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Create a Freshworks CRM (Freshsales Suite) contact when a lead is created in Close, and send a welcome email in Gmail
New Close leads instantly appear in Freshworks CRM (Freshsales Suite) and trigger a welcome email in Gmail, removing manual follow-up delays.
F
C
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When a contact is created in Freshworks CRM (Freshsales Suite), create a lead in Close and send a notification in Gmail
Freshworks CRM (Freshsales Suite) contacts sync to Close automatically while Gmail notifies your team, keeping all systems aligned.
F
C
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When a deal is created in Freshworks CRM (Freshsales Suite), update the lead in Close and send a summary email in Gmail
New deal creations in Freshworks CRM (Freshsales Suite) update your Close leads and notify stakeholders through Gmail.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Close

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Close
Close Triggers & Actions
Instant
Opportunity status change activity is updated in Close
Triggers the automation when the status of any opportunity changes
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Instant
Custom activity is created or updated in Close
Triggers the automation when a custom activity is created or updated
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Instant
Lead Status change is created in Close
Triggers the automation when the status of a lead changes
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Instant
Export is created in Close
Triggers the automation when a new export occurs
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Instant
Membership is activated in Close
Triggers the automation when a membership is activated
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Instant
Email Sequence Subscription created or updated in Close
Triggers the automation when a subscriber is added or updated
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Lead is created using search query in Close
Triggers the automation when a new lead has been added based on search criteria
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Instant
Lead is created in Close
Triggers the automation when a new lead is created
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Instant
Contact is created in Close
Triggers the automation when a new contact is created
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Instant
Contact is updated in Close
Triggers the automation when a contact is updated
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Instant
Opportunity status change activity is created in Close
Triggers the automation when the status of any opportunity changes
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Instant
Opportunity is created in Close
Triggers the automation when any opportunity is updated
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Instant
Email is created in Close
Triggers the automation when a new email is created
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Instant
Call record is updated in Close
Triggers the automation when call details are modified
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Instant
Call record is created in Close
Triggers the automation when a new call record is created
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Instant
Task is created in lead in Close
Triggers the automation when a new task is created for any lead
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Instant
SMS is created in Close
Triggers the automation when a SMS is created
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Instant
Meeting is created in Close
Triggers the automation when a new meeting is scheduled
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Note is created in Close
Triggers the automation when a new note is created
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Update lead in Close
Updates the lead information
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Search lead in Close
Retrieves information for a particular lead
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Create lead in Close
Generates new leads for potential customers
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Update task in Close
Updates the task
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Create task in Close
Creates a new task
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Search task in Close
Searches for a task
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Search opportunity in Close
Searches for a opportunity
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Update opportunity in Close
Updates the opportunity
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Create opportunity in Close
Creates a new instance of the support system
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Search contact in Close
Finds and retrieves contact information
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Create contact in Close
Adds a new contact to the database
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Update contact in Close
Updates contact information
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Create note in Close
Creates a new note in the particular format
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Update note in Close
Updates a note
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Search note in Close
Searches for a note
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Create email in Close
Adds a new contact to the contact list
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Search user in Close
Searches for a user
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Create SMS in Close
Creates a new sms
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Create custom activity in Close
Logs a new custom activity
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Run activity overview report in Close
Runs an activity overview report
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Delete logged call in Close
Removes a recorded phone conversation
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Create export in Close
Generates a new data export
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Run sent email report in Close
Runs a sent email report
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Subscribe Contact to Email Sequence in Close
Subscribes a contact to an email sequence
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Search custom activity in Close
Searches for a custom activity
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Add address to lead in Close
Updates lead information with address details
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Delete email in Close
Deletes particular emails from inbox
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Merge two leads in Close
Merges two leads
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Create bulk email in Close
Sends multiple emails to a list of recipients using a pre-set template
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Run opportunity report in Close
Runs an opportunity report
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Create smart view in Close
Creates a new smart view
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Run status change report in Close
Runs a status change report
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Toggle Forwarding on Phone Number in Close
Toggles forwarding on a phone number
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Update custom activity in Close
Updates a particular custom activity with new information
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Update smart view in Close
Updates smart view
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Update email sequence subscription in Close
Updates an email sequence subscription
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Delete email address from contact in Close
Removes an email address from a contact list
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Create bulk sequence subscription action in Close
Subscribes multiple leads to an email sequence in bulk
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Search email sequence subscription in Close
Searches for an email sequence subscription
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Search number of Leads in Query in Close
Searches for the number of leads in a query
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Search connected account in Close
Searches for linked accounts to streamline account management
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Get activity by id in Close
Retrieves a activity details by its id
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Create call in Close
Initiates a call to the recipient
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Update call in Close
Updates call information
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Search call in Close
Searches for a call
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What can you automate with Close + Freshworks CRM (Freshsales Suite)?

Streamline your sales pipeline by connecting every lead, contact, and deal event across platforms.

What you can automate?
🔄
Sync leads and contacts instantly
Automatically create a contact in Freshworks CRM (Freshsales Suite) whenever a new lead is created in Close. Eliminate manual data entry and keep your sales databases perfectly aligned.
📋
Capture every submitted lead detail
Map all custom fields, phone numbers, and notes from Close straight into Freshworks CRM (Freshsales Suite). Ensure your sales representatives have complete background information for every call.
📢
Notify your team on deal creation
Send instant alerts to your sales channel whenever a deal is created in Freshworks CRM (Freshsales Suite) or a lead updates in Close. Keep everyone informed of important pipeline milestones.
🔀
Route records based on lead values
Apply conditional logic to send high-value prospects to senior account executives in Freshworks CRM (Freshsales Suite) while routine leads follow standard Close workflows.
🔄
Keep contact records fully updated
Ensure modifications made to a lead in Close automatically update the corresponding contact in Freshworks CRM (Freshsales Suite). Prevent outdated phone numbers and incorrect email addresses.
🔍
Prevent duplicate records automatically
Search existing databases before creating new entries to ensure contacts already in Freshworks CRM (Freshsales Suite) are updated rather than duplicated from Close activity.
⏱️
Manage later status and stage changes
Trigger automated follow-up tasks or update deal stages in Freshworks CRM (Freshsales Suite) whenever opportunity statuses change in Close.
🌐
Extend your sales flow to Slack
Connect Close and Freshworks CRM (Freshsales Suite) with Slack to broadcast important deal updates and task assignments directly to your team communication channels.
And much more...

Who is Close + Freshworks CRM (Freshsales Suite) integration for?

Sales teams, revenue operators, and founders rely on this integration to eliminate manual data entry and keep pipeline records fully synchronized.

Sales Operations Managers
Sales Operations Managers
Inside Sales Representatives
Inside Sales Representatives
Account Executives
Account Executives
Revenue Analysts
Revenue Analysts
Sales Development Reps
Sales Development Reps
Sales Directors
Sales Directors
📈
Sales Operations Managers
You rely on accurate pipeline numbers to brief leadership, but leads recorded in Close often fail to appear in Freshworks CRM (Freshsales Suite) until someone runs a manual export — with this integration, every new lead lands in both systems instantly and your pipeline counts stay current.
Inside Sales Representatives
You need to act fast on inbound prospects, and finding out about a new submission hours later means lost deals — with this integration, contact updates flow immediately and you can reach out while interest is highest.
🤝
Account Executives
You answer to sales directors who review deal stages every morning, but manual record updates leave gaping holes in your history — automating both apps means your deal statuses update on their own and review meetings run smoothly.
📊
Revenue Analysts
The sheer volume of daily lead and deal activity is too high for anyone to keep up by hand, leading to mismatched records across platforms — connecting these apps means every transaction maps cleanly without human error.
🔄
Sales Development Reps
You own the initial outreach and depend on marketing teams to hand over qualification data before you can call — this integration means every captured lead transfers instantly with all submitted notes attached.
🛡️
Sales Directors
You need a reliable history of every customer interaction and keep finding gaps where reps forgot to copy notes between systems — with this integration, complete activity logs stay preserved across both tools without missing a step.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Close

Build and manage your Freshworks CRM (Freshsales Suite) + Close automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Close with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Close to Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
You can connect Close to Freshworks CRM (Freshsales Suite) in 1 click using ready templates or ask Integrately AI to build the automation and map the fields.
Can I automatically sync leads from Close into Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Close, Freshworks CRM (Freshsales Suite), and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Close and Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
How does Close handle lead creation events in this integration?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact updates?
Frequently Asked Questions
Do I need coding skills to automate Close and Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Is the Close and Freshworks CRM (Freshsales Suite) integration free?
Frequently Asked Questions
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