Salesforce Marketing Cloud + ClickSend SMS Integration

Integrate ClickSend SMS to Salesforce Marketing Cloud in one click, or tell Integrately AI how you want each message handled. Log text messages, update data extension records, trigger transactional emails, and keep your subscriber lists current automatically.

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  • ClickSend SMS
    Incoming SMS is received in ClickSend SMS Instant
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Ready Workflows Ready Workflows for ClickSend SMS + Salesforce Marketing Cloud Integration

Capture incoming messages, update data extension records, send transactional emails, and create subscribers, all in just one click.

Most popular automationmost-popular-automations
ClickSend SMS + Salesforce Marketing Cloud Integration

Send email from Salesforce Marketing Cloud for new message received in ClickSend SMS

There are many reasons why you would want to send an email in Salesforce Marketing Cloud when a text message is received in ClickSend SMS.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your ClickSend SMS + Salesforce Marketing Cloud flow

Streamline customer communication by connecting your core messaging and marketing tools with CRMs, spreadsheets, and support systems. Pick a combination and activate it in one click.

Salesforce Marketing Cloud
ClickSend SMS
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SalesforceSalesforce (5)
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MailchimpMailchimp (5)
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ShopifyShopify (5)
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Google SheetsGoogle Sheets (5)
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Facebook Lead AdsFacebook Lead Ads (5)
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ZendeskZendesk (5)
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When a new lead is created in Salesforce, send an SMS in ClickSend SMS and insert a data extension record in Salesforce Marketing Cloud.
New Salesforce leads immediately trigger an SMS in ClickSend SMS and update Salesforce Marketing Cloud.
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When an incoming SMS is received in ClickSend SMS, create a task in Salesforce and upsert a data extension record in Salesforce Marketing Cloud.
Incoming text messages create Salesforce tasks and update Salesforce Marketing Cloud instantly.
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When a contact is updated in Salesforce, send SMS to contact list in ClickSend SMS and create a subscriber in Salesforce Marketing Cloud.
Updated Salesforce contacts instantly trigger ClickSend SMS broadcasts and create Salesforce Marketing Cloud subscribers.
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When a case is created in Salesforce, search contact by phone in ClickSend SMS and sends transactional email using TriggerSend in Salesforce Marketing Cloud.
New Salesforce support cases trigger ClickSend SMS lookups and Salesforce Marketing Cloud transactional emails.
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Use Claude to evaluate Salesforce lead data, send an SMS in ClickSend SMS, and insert a data extension record in Salesforce Marketing Cloud.
Claude reviews new Salesforce leads before triggering ClickSend SMS messages and Salesforce Marketing Cloud records.

Supported triggers and actions for Salesforce Marketing Cloud and ClickSend SMS

Mix and match to build the exact automation you need

Salesforce Marketing Cloud
Salesforce Marketing Cloud Triggers & Actions
No trigger is available
Insert data extension record in Salesforce Marketing Cloud
Adds a new record to a data extension within a particular system
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Upsert data extension record in Salesforce Marketing Cloud
Updates or inserts a record into a data extension to ensure that it's up-to-date
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Sends transactional email using TriggerSend in Salesforce Marketing Cloud
Sends a transactional email using triggersend
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Create subscriber in Salesforce Marketing Cloud
Adds new users to the subscription list
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Validate email address in Salesforce Marketing Cloud
Confirm the validity of an email address
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ClickSend SMS
ClickSend SMS Triggers & Actions
Instant
Incoming SMS is received in ClickSend SMS
Triggers the automation when an incoming SMS is received
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Upload file in ClickSend SMS
Uploads a file
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Send SMS in ClickSend SMS
Sends a text message
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Send post letter in ClickSend SMS
Sends a physical letter through postal mail
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Send SMS to contact list in ClickSend SMS
Sends a text message to a contact list
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Create contact in ClickSend SMS
Adds a new contact to the database
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Search contact by email address in ClickSend SMS
Finds and retrieves contact information using their email address
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Search contact by phone in ClickSend SMS
Finds information about a contact using the phone number
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Delete contact in ClickSend SMS
Removes a contact from the address book
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Send fax in ClickSend SMS
Sends a fax
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Send MMS in ClickSend SMS
Sends a multimedia message
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Send voice in ClickSend SMS
Sends a voice message
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Send postcard in ClickSend SMS
Sends a physical postcard
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Create contact list in ClickSend SMS
Generates a list of contacts from particular criteria
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Delete contact List in ClickSend SMS
Removes all contacts from the designated list
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Search contact lists in ClickSend SMS
Searches for a contact in the contact list
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What can you automate with ClickSend SMS + Salesforce Marketing Cloud?

Streamline your messaging and marketing operations by connecting ClickSend SMS triggers directly to Salesforce Marketing Cloud actions.

What you can automate?
🔄
Sync incoming SMS to marketing cloud records
Automatically capture every incoming text message from ClickSend SMS and insert a corresponding data extension record in Salesforce Marketing Cloud.
📋
Capture every submitted contact detail
Map phone numbers, names, and custom message attributes directly into your marketing cloud database without manual copy-pasting.
🔔
Alert your team the moment messages arrive
Trigger immediate notifications or transactional emails whenever an important SMS response comes in from a customer.
🔀
Route records based on message content
Send different automated responses or update specific subscriber lists depending on keywords found in the incoming text message.
✏️
Keep your marketing database up to date
Automatically update subscriber profiles and data extension records whenever customer information changes across your channels.
🔍
Upsert records to prevent duplicate entries
Search existing contacts and upsert data extension records so your marketing cloud database remains clean and organized.
📨
Trigger transactional emails instantly
Send automated email confirmations using TriggerSend in Salesforce Marketing Cloud immediately after receiving specific customer texts.
🌐
Extend your workflow to external apps
Connect your core messaging flow with Google Sheets, Slack, or CRMs to keep your entire business stack synchronized.
And much more...

Who is ClickSend SMS + Salesforce Marketing Cloud integration for?

Connecting ClickSend SMS and Salesforce Marketing Cloud helps marketers and support teams streamline customer communications, sync messaging data, and automate subscriber management without manual effort.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account managers
Account managers
E-commerce store managers
E-commerce store managers
Marketing operations specialists
Marketing operations specialists
CRM administrators
CRM administrators
📈
Performance marketers
You're running bulk SMS campaigns alongside email outreach, but campaign response data only syncs when someone manually exports text logs, so your performance metrics are always a few hours behind — with this integration, every incoming text lands in your marketing cloud instantly and your campaign data stays current.
⚡
Customer support leads
You rely on real-time text message notifications to handle urgent customer issues, but delayed record updates leave support agents blind to recent customer touches — with this integration, every SMS interaction updates your data extension records automatically so your team can act fast.
🤝
Account managers
You answer to clients who want immediate proof of multi-channel outreach progress, but assembling manual reports across SMS logs and email platforms takes hours every week — with this integration, every customer communication is logged instantly and your reporting dashboards stay updated.
🛒
E-commerce store managers
You handle high volumes of customer inquiries and order notifications every day, but manual subscriber list updates cause bottlenecks and missed follow-ups — with this integration, customer lists and engagement records update seamlessly without human intervention.
⚙️
Marketing operations specialists
You depend on upstream lead data flowing smoothly into your marketing cloud, but disconnected messaging tools create data silos and broken subscriber journeys — with this integration, message tracking and subscriber creation happen as a single streamlined flow.
🗂️
CRM administrators
You need a reliable, gap-free history of every customer text message and marketing touchpoint, but manual data transfers inevitably leave missing records — with this integration, every SMS event and subscriber activity is logged with absolute accuracy.
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Why choose Integrately to automate Salesforce Marketing Cloud + ClickSend SMS

Build and manage your Salesforce Marketing Cloud + ClickSend SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Salesforce Marketing Cloud + ClickSend SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect ClickSend SMS to Salesforce Marketing Cloud?
Frequently Asked Questions
You can connect ClickSend SMS to Salesforce Marketing Cloud in just 1 click using Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build your workflow instantly, connecting with Salesforce, Mailchimp, Shopify, and 1,500+ other apps.
Can I automatically sync incoming SMS messages to Salesforce Marketing Cloud data extensions?
Frequently Asked Questions
Can I connect ClickSend SMS, Salesforce Marketing Cloud, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for ClickSend SMS and Salesforce Marketing Cloud?
Frequently Asked Questions
How does ClickSend SMS handle contact searches and message triggers here?
Frequently Asked Questions
How are records updated in Salesforce Marketing Cloud during automation?
Frequently Asked Questions
Do I need coding skills to automate ClickSend SMS and Salesforce Marketing Cloud?
Frequently Asked Questions
Is the ClickSend SMS and Salesforce Marketing Cloud integration free?
Frequently Asked Questions
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You Can Also Connect ClickSend SMS or Salesforce Marketing Cloud With 1500+ Other Apps

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