SolarWinds Service Desk + Clickatell Integration
Integrate Clickatell to SolarWinds Service Desk in one click, or tell Integrately AI how you want each incident handled. Create incidents from incoming messages, update your service desk records, alert your support team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
SMS is sent in Clickatell Instant
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Send SMS in Clickatell
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Clickatell Integration
Capture incoming messages, create service desk incidents, keep your records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Clickatell + SolarWinds Service Desk flow
Streamline your IT support by logging incidents in spreadsheets, notifying your team in messaging apps, and creating tracking tickets. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Microsoft Teams (4)
Microsoft Teams (4) +
Slack (4)
Slack (4) +
Google Sheets (4)
Google Sheets (4) +
Gmail (4)
Gmail (4) +
Confluence (4)
Confluence (4) C
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Create a SolarWinds Service Desk incident and a Jira Software Cloud issue whenever an SMS is sent in Clickatell.
Incoming SMS messages instantly generate a SolarWinds Service Desk incident and a Jira Software Cloud issue without manual data entry.
C
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When a SolarWinds Service Desk incident is created from a Clickatell SMS, create a Jira Software Cloud issue and add a comment.
Keep engineering informed by automatically creating a Jira Software Cloud issue and adding context whenever a SolarWinds Service Desk incident is logged from Clickatell.
C
S
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Use Claude to categorise a Clickatell SMS before creating a SolarWinds Service Desk incident and a Jira Software Cloud issue.
Use Claude to evaluate incoming SMS urgency, then create the appropriate SolarWinds Service Desk incident and Jira Software Cloud issue.
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Log a Clickatell SMS in SolarWinds Service Desk, create a Jira Software Cloud issue, and notify your team.
Turn mobile alerts into structured SolarWinds Service Desk incidents, Jira Software Cloud issues, and team notifications effortlessly.
Supported triggers and actions for SolarWinds Service Desk and Clickatell
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Clickatell Triggers & Actions
What can you automate with Clickatell + SolarWinds Service Desk?
Transform incoming mobile alerts into structured IT service desk workflows instantly.
🚀
Turn every incoming SMS into a service desk incident
Automatically create a SolarWinds Service Desk incident the moment an SMS is sent in Clickatell. Eliminate manual data entry and ensure every alert is logged right away.
📋
Capture every submitted message detail accurately
Map full message text and sender information directly into your SolarWinds Service Desk incident fields instead of incomplete summaries.
🔔
Notify your support team as soon as it happens
Trigger instant team notifications and chat messages the moment a new SolarWinds Service Desk incident is created from your Clickatell SMS.
🔀
Route incidents based on message content
Evaluate incoming text keywords to assign high-priority incidents or standard tickets in SolarWinds Service Desk automatically.
🔄
Keep service desk records up to date as issues change
Synchronize status updates and ticket notes between your messaging workflows and SolarWinds Service Desk without manual intervention.
🛡️
Prevent duplicate records and tickets
Ensure incoming alerts check existing records before creating new SolarWinds Service Desk incidents, keeping your database clean.
⏱️
Handle later status changes and resolution follow-ups
Trigger automated follow-up messages or update task statuses once an incident moves through its lifecycle in SolarWinds Service Desk.
🔗
Extend your workflow to team chat apps
Connect your core Clickatell and SolarWinds Service Desk flow directly with Slack or Microsoft Teams to keep responders informed.
And much more...
Who is Clickatell + SolarWinds Service Desk integration for?
IT operations teams and support managers depend on instant mobile alert processing to maintain service level agreements and accurate records.
IT service managers
Support dispatchers
Client success leads
Helpdesk supervisors
Escalation engineers
Compliance auditors
📈
IT service managers
You review incident metrics to maintain resolution benchmarks, but your tracking queue only updates when someone manually logs incoming SMS alerts, so your report numbers are always hours behind — with this integration, every incoming message creates an incident instantly and your data stays current.
⚡
Support dispatchers
You need to dispatch technicians the moment critical alerts arrive, but manual notification delays leave your team reacting too late to urgent tickets — this integration means every inbound text message generates a service desk incident instantly so your responders never miss a beat.
🤝
Client success leads
Your clients expect real-time visibility when system notifications are triggered, but manual reporting creates communication gaps that frustrates stakeholders — automating both apps means incident creation happens instantly and your status updates go out without delay.
📊
Helpdesk supervisors
Ticket volumes are too high for anyone to keep up with manual data entry, leading to missed mobile alerts and untracked service requests — automating both apps means every incoming SMS becomes a structured incident immediately without manual effort.
🛠️
Escalation engineers
You depend on upstream ticket handoffs to begin troubleshooting, but delayed manual entry leaves you waiting blindly for alert details — connecting these apps means incident creation triggers automatically the second an SMS arrives.
🗂️
Compliance auditors
You require a reliable audit history of every emergency notification, but manual logging leaves noticeable gaps in your incident timeline — this integration means every single text message is recorded as a structured incident with zero omissions.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + Clickatell
Build and manage your SolarWinds Service Desk + Clickatell automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Clickatell with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Automation is ready
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Frequently Asked Questions
How do I connect Clickatell to SolarWinds Service Desk?
You can connect Clickatell to SolarWinds Service Desk in 1 click using ready templates on Integrately, or ask Integrately AI to build the integration for you. It also connects with Slack, Microsoft Teams, and Google Sheets.
Can I automatically create SolarWinds Service Desk incidents from Clickatell SMS messages?
Can I connect Clickatell, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Clickatell and SolarWinds Service Desk?
How does Clickatell handle incoming SMS triggers in this integration?
Can I create custom hardware or tasks in SolarWinds Service Desk from Clickatell?
Do I need coding skills to automate Clickatell and SolarWinds Service Desk?
Is the Clickatell and SolarWinds Service Desk integration free?
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