Cisco Webex (Teams) + Microsoft Dynamics 365 CRM Integration

Integrate Cisco Webex (Teams) to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each lead handled. Send instant team alerts, create CRM records, update contacts and opportunities, and streamline follow-ups automatically.

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1.
  • Cisco Webex (Teams)
    Message is received in Cisco Webex (Teams) Instant
  • Microsoft Dynamics 365 CRM
    Member is added to marketing list in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
Arrow Right
2.
  • Cisco Webex (Teams)
    Send Message in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Send Message (Markdown) in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Create Membership in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Search Person in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Create Space in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Update Space Title in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Delete Space in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Post file in Cisco Webex (Teams)
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM

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Ready Workflows Ready Workflows for Cisco Webex (Teams) + Microsoft Dynamics 365 CRM Integration

Alert your team, create leads, update contacts, notify stakeholders, and sync orders, all in just one click.

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Connect more apps to your Cisco Webex (Teams) + Microsoft Dynamics 365 CRM flow

Capture leads, update support tickets, sync customer notes, and alert your team across your entire software stack. Pick a combination and activate it in one click.

Cisco Webex (Teams)
Microsoft Dynamics 365 CRM
+
SalesforceSalesforce (6)
+
HubSpotHubSpot (6)
+
Microsoft OutlookMicrosoft Outlook (6)
+
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ZendeskZendesk (6)
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M
S
C
When a contact is created in Microsoft Dynamics 365 CRM, create a contact in Salesforce and send a message in Cisco Webex (Teams).
New Microsoft Dynamics 365 CRM contacts immediately appear in Salesforce and your Cisco Webex (Teams) space receives an instant notification.
M
S
C
When an opportunity is created in Microsoft Dynamics 365 CRM, create an opportunity in Salesforce and notify your team in Cisco Webex (Teams).
Every new Microsoft Dynamics 365 CRM opportunity generates a matching Salesforce record and alerts your Cisco Webex (Teams) channel.
M
S
C
When a Microsoft Dynamics 365 CRM contact is updated, update the contact in Salesforce and post the update in Cisco Webex (Teams).
Updated contact details in Microsoft Dynamics 365 CRM automatically sync to Salesforce while notifying your Cisco Webex (Teams) space.
M
S
C
When a case is created in Microsoft Dynamics 365 CRM, create a case in Salesforce and send a notification in Cisco Webex (Teams).
New support cases in Microsoft Dynamics 365 CRM instantly create matching Salesforce records and alert your Cisco Webex (Teams) support space.
M
S
C
If a Microsoft Dynamics 365 CRM lead is enterprise tier, create a lead in Salesforce and alert your sales space in Cisco Webex (Teams).
Enterprise leads from Microsoft Dynamics 365 CRM route directly to Salesforce while notifying your Cisco Webex (Teams) sales channel.
M
S
C
When a Microsoft Dynamics 365 CRM opportunity moves to closed won, update the opportunity in Salesforce and post the win in Cisco Webex (Teams).
Closed won opportunities in Microsoft Dynamics 365 CRM update Salesforce records and celebrate the win in Cisco Webex (Teams).

Supported triggers and actions for Cisco Webex (Teams) and Microsoft Dynamics 365 CRM

Mix and match to build the exact automation you need

Cisco Webex (Teams)
Cisco Webex (Teams) Triggers & Actions
Instant
Message is received in Cisco Webex (Teams)
Triggers the automation when a new message is received
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Send Message in Cisco Webex (Teams)
Delivers a message to a designated recipient
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Send Message (Markdown) in Cisco Webex (Teams)
Sends a message formatted using markdown syntax
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Create Membership in Cisco Webex (Teams)
Generates and establish new membership accounts for users
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Search Person in Cisco Webex (Teams)
Retrieves information about a person
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Create Space in Cisco Webex (Teams)
Creates a new space
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Update Space Title in Cisco Webex (Teams)
Updates the title of a space with the particular name
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Delete Space in Cisco Webex (Teams)
Removes extra spaces between words in a given text
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Post file in Cisco Webex (Teams)
Posts a file
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Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Member is added to marketing list in Microsoft Dynamics 365 CRM
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Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Search marketing list by name in Microsoft Dynamics 365 CRM
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Get contact by Id in Microsoft Dynamics 365 CRM
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Get marketing list members in Microsoft Dynamics 365 CRM
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
Try it →

What can you automate with Cisco Webex (Teams) + Microsoft Dynamics 365 CRM?

Connect your CRM records directly to team communication spaces for instant visibility and streamlined workflows.

What you can automate?
💬
Notify team spaces on new leads
Send instant messages to your Cisco Webex (Teams) channel whenever a new lead is created in Microsoft Dynamics 365 CRM. Your sales team can immediately review prospect details without checking the CRM manually.
📋
Capture every submitted contact field
Map complete contact and account details from Microsoft Dynamics 365 CRM straight into your Cisco Webex (Teams) notifications. Your team receives all necessary background information in one clear message.
🔔
Alert the right person instantly
Route specific Microsoft Dynamics 365 CRM notifications to dedicated Cisco Webex (Teams) spaces based on record type. Sales reps, support agents, and managers only receive relevant updates for their department.
🔀
Route records based on custom criteria
Filter Microsoft Dynamics 365 CRM updates so that enterprise opportunities trigger priority alerts while standard leads go to general channels. Tailor your Cisco Webex (Teams) notifications to match your exact business logic.
🔄
Keep communication channels synchronized
Automatically post updates to Cisco Webex (Teams) whenever Microsoft Dynamics 365 CRM contacts, accounts, or opportunities are modified. Ensure your entire team stays informed on the latest account changes.
🛡️
Prevent duplicate notifications
Search existing Microsoft Dynamics 365 CRM records before triggering Cisco Webex (Teams) messages to avoid spamming channels. Keep your communication feeds clean and focused only on unique events.
🏷️
Handle later status changes and wins
Trigger celebratory Cisco Webex (Teams) announcements whenever Microsoft Dynamics 365 CRM opportunities reach closed won or quotes are updated. Keep company morale high with real-time deal notifications.
🔌
Extend your workflow to other tools
Connect your Cisco Webex (Teams) and Microsoft Dynamics 365 CRM core flow with supporting apps like Salesforce or HubSpot. Build multi-step automations that span your entire software ecosystem.
And much more...

Who is Cisco Webex (Teams) + Microsoft Dynamics 365 CRM integration for?

Revenue teams, support managers, and sales operations professionals eliminate manual data entry and keep communication channels synchronized across both platforms.

Sales Operations Managers
Sales Operations Managers
Customer Support Leads
Customer Support Leads
Account Executives
Account Executives
Revenue Operations Teams
Revenue Operations Teams
Implementation Engineers
Implementation Engineers
Business Analysts
Business Analysts
📈
Sales Operations Managers
You're reviewing revenue metrics and team updates in Cisco Webex (Teams), but deal stages logged in Microsoft Dynamics 365 CRM never reach the channel — with this integration, every pipeline change is posted instantly and your reporting stays accurate.
Customer Support Leads
You're coordinating urgent ticket resolutions in Cisco Webex (Teams), but new cases created in Microsoft Dynamics 365 CRM are missed by on-call staff — with this integration, every critical support case triggers an instant alert and your team responds faster.
🤝
Account Executives
You're discussing client accounts in Cisco Webex (Teams), but contact updates made in Microsoft Dynamics 365 CRM fail to reflect in daily discussions — with this integration, every client record stays synchronized and your team operates from verified data.
📊
Revenue Operations Teams
You're managing high volumes of incoming prospects in Microsoft Dynamics 365 CRM, but manual notifications to Cisco Webex (Teams) create constant bottlenecks — with this integration, every new lead triggers automated alerts and your sales workflow runs without friction.
🛠️
Implementation Engineers
You're waiting for sales handoffs to begin client onboarding in Cisco Webex (Teams), but new sales orders recorded in Microsoft Dynamics 365 CRM arrive hours late — with this integration, every completed order launches project setup instantly.
📋
Business Analysts
You're auditing customer histories and pipeline data across departments, but missing records in Microsoft Dynamics 365 CRM create gaps in your historical reports — with this integration, every transaction and contact logs automatically for reliable audits.
Our team

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Why choose Integrately to automate Cisco Webex (Teams) + Microsoft Dynamics 365 CRM

Build and manage your Cisco Webex (Teams) + Microsoft Dynamics 365 CRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Cisco Webex (Teams) + Microsoft Dynamics 365 CRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Cisco Webex (Teams) to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Cisco Webex (Teams) to Microsoft Dynamics 365 CRM in just 1 click using ready templates or ask Integrately AI to build your custom workflow. It connects seamlessly with Salesforce, HubSpot, and 1,500+ other apps.
Can I automatically notify my team in Cisco Webex (Teams) when a new lead is created in Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Can I connect Cisco Webex (Teams), Microsoft Dynamics 365 CRM, and Salesforce?
Frequently Asked Questions
What is a good Zapier alternative for Cisco Webex (Teams) and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Cisco Webex (Teams) handle messages and spaces in this integration?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM data sync with this integration?
Frequently Asked Questions
Do I need coding skills to automate Cisco Webex (Teams) and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Cisco Webex (Teams) and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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