Chatwork + Retently Integration

Integrate Chatwork to Retently in one click, or tell Integrately AI how you want each survey response handled. Track feedback, create tasks, notify your team, and follow up with customers automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Retently
    Survey response is created in Retently
  • Retently
    Customer is created in Retently
  • Retently
    Company is created in Retently
  • Retently
    Overall metric score is updated in Retently
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2.
  • Chatwork
    Send Message in Chatwork
  • Chatwork
    Create Task in Chatwork
  • Chatwork
    Create Room in Chatwork
  • Retently
    Unsubscribe customer in Retently
  • Retently
    Create or Update Customer in Retently
  • Retently
    Search customer by email in Retently
  • Retently
    Tag a survey response in Retently
  • Retently
    Search company in Retently
  • Retently
    Create customer and Send survey in Retently

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Ready Workflows Ready Workflows for Chatwork + Retently Integration

Capture feedback responses, create team tasks, update customer records, and notify stakeholders, all in just one click.

Most popular automationmost-popular-automations
Retently + Chatwork Integration

Create Chatwork task for new Retently response

Automatically creating a Chatwork task for every new Retently response not only eliminates the need for manual data entry, but it also ensures that each response is promptly followed up on.

By using this automation, you can rest assured that no response will fall through the cracks and that your Chatwork team is always on top of things. Plus, automatically creating tasks from new form responses frees up your time so that you can focus on more important things.

So go ahead and set up this automation today!
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Retently + Chatwork Integration

Send Chatwork message for new Retently response

Prompt replies to responses received in Retently can help your business continue the conversation and thereby improve customer satisfaction.

You can use this Retently - Chatwork integration to automatically send a message in Chatwork whenever someone submits a new response in Retently. That way, you can make sure that everyone on your team is aware of the new response and can take appropriate action.
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Connect more apps to your Chatwork + Retently flow

Sync survey feedback and team tasks with your broader business stack for streamlined support and reporting. Pick a combination and activate it in one click.

Chatwork
Retently
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ZendeskZendesk (8)
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SlackSlack (8)
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SalesforceSalesforce (8)
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Google DriveGoogle Drive (8)
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Jira Software CloudJira Software Cloud (8)
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Google SheetsGoogle Sheets (8)
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Create a Zendesk ticket from every new Retently survey response, and create a task in Chatwork
Retently survey responses instantly generate Zendesk tickets and Chatwork tasks, ensuring support teams never miss critical feedback.
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Log every new Retently customer in Zendesk, and notify your team with a message in Chatwork
New Retently customers are automatically registered in Zendesk while Chatwork notifies your team instantly.
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When a Retently company is created, create a user profile in Zendesk and open a dedicated Chatwork room
New company profiles in Retently automatically establish Zendesk records and dedicated Chatwork spaces.
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Create a Zendesk support task whenever an overall metric score is updated in Retently, and log it in Chatwork
Metric score updates in Retently trigger support tickets in Zendesk and actionable tasks in Chatwork.
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If a Retently survey response contains negative feedback, create a high-priority Zendesk ticket and notify Chatwork
Negative survey responses automatically trigger urgent Zendesk tickets and instant Chatwork alerts.
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When a Zendesk support ticket is solved, tag the original survey response in Retently and notify Chatwork
Resolved support tickets automatically update Retently survey tags and post completion updates to Chatwork.
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Use ChatGPT to summarise every new Retently survey response, log the brief in Zendesk, and create a task in Chatwork
ChatGPT generates concise feedback summaries that populate Zendesk tickets and Chatwork action items.
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Turn every resolved Retently survey into a Zendesk ticket, create an implementation task in Jira Software Cloud, and alert Chatwork
Survey responses drive Zendesk tickets, engineering tasks in Jira Software Cloud, and team alerts in Chatwork.

Supported triggers and actions for Chatwork and Retently

Mix and match to build the exact automation you need

Chatwork
Chatwork Triggers & Actions
No trigger is available
Send Message in Chatwork
Delivers a message to a designated recipient
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Create Task in Chatwork
Creates a new task
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Create Room in Chatwork
Generates a new virtual meeting space
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Retently
Retently Triggers & Actions
Survey response is created in Retently
Triggers the automation when a survey response is submitted
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Customer is created in Retently
Triggers the automation when a new customer is created
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Company is created in Retently
Triggers the automation when a new company is created
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Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated
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Unsubscribe customer in Retently
Removes customer from mailing list
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Create or Update Customer in Retently
Creates or updates a customer record
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Search customer by email in Retently
Searches for a customer by their email address
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Tag a survey response in Retently
Tags a survey response
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Search company in Retently
Finds information about a company
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Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer
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What can you automate with Chatwork + Retently?

Streamline your customer feedback loops by connecting Retently survey events directly to Chatwork tasks and team messaging channels.

What you can automate?
🎯
Turn survey responses into team tasks
Automatically create a task in Chatwork the moment a survey response is created in Retently, ensuring your team acts on feedback without manual intervention.
📋
Capture every submitted feedback detail
Map full survey response answers, ratings, and customer comments directly into your Chatwork task descriptions for complete context.
🔔
Notify the right team member instantly
Send targeted messages to specific Chatwork rooms whenever a new customer is created or an overall metric score is updated in Retently.
🔀
Route tasks based on survey scores
Trigger urgent tasks in Chatwork for low satisfaction scores while routing positive praise to general team celebration channels.
🔄
Keep customer data up to date
Create or update customer profiles in Retently automatically when project milestones are completed or support tickets are resolved.
🔍
Search records before creating entries
Search customers by email or companies in Retently before generating new profiles to prevent duplicate records.
📈
Handle metric score updates
Trigger automated workflows whenever overall metric scores are updated in Retently to keep management informed of sentiment shifts.
🔌
Extend your workflow to supporting apps
Connect Retently and Chatwork with tools like Google Sheets or Zendesk to log survey data and create comprehensive support trails.
And much more...

Who is Chatwork + Retently integration for?

Connecting Retently customer satisfaction surveys with Chatwork team collaboration empowers various departments to act on feedback rapidly and maintain seamless operational workflows.

Customer success analysts
Customer success analysts
Support team leads
Support team leads
Account managers
Account managers
Operations coordinators
Operations coordinators
Implementation specialists
Implementation specialists
Quality assurance officers
Quality assurance officers
📈
Customer success analysts
You're reviewing customer satisfaction metrics but your performance dashboards only update when someone manually exports survey data, so the scores you're optimising against are always outdated — automating both apps means every metric score update flows into team chats instantly and your reporting stays current.
Support team leads
You need to act fast on critical client feedback, but low survey scores sit unnoticed in survey tools until customer churn occurs — this integration means low satisfaction scores instantly create urgent tasks in Chatwork for immediate handling.
🤝
Account managers
You answer to key clients who want to see proactive follow-ups, but survey responses never reach the right account communication channel — automating both apps means every new survey response posts directly to the team room for total transparency.
📊
Operations coordinators
The volume of incoming survey responses is too high for anyone to keep up by hand, leading to missed feedback items — this integration means every survey response triggers structured tasks automatically without missing a single rating.
🔄
Implementation specialists
You own the onboarding stage and depend on customer onboarding surveys to hand over tasks, but handoffs between tools get delayed — connecting these apps means customer responses immediately generate actionable tasks for the right owner.
📁
Quality assurance officers
You need a reliable history of customer sentiment and task resolution, but feedback logs and chat records remain disconnected — automating both apps means every rating and corresponding task form a complete, auditable customer history.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Chatwork + Retently

Build and manage your Chatwork + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatwork + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Automation is ready
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Frequently Asked Questions

How do I connect Chatwork to Retently?
Frequently Asked Questions
You can connect Chatwork to Retently in one click using pre-built workflows on Integrately, or by using Integrately AI to set up custom multi-step automations with tools like Zendesk, Slack, and Google Sheets.
Can I automatically create Chatwork tasks from Retently survey responses?
Frequently Asked Questions
Can I connect Chatwork, Retently, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Chatwork and Retently?
Frequently Asked Questions
How does Retently trigger automations in Chatwork?
Frequently Asked Questions
Can I search or update customers in Retently through automation?
Frequently Asked Questions
Do I need coding skills to integrate Chatwork and Retently?
Frequently Asked Questions
Is the Chatwork and Retently integration free?
Frequently Asked Questions
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You Can Also Connect Chatwork or Retently With 1500+ Other Apps

Chatwork
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Retently
Popular Retently Integrations
Sync Retently with CRM, helpdesk, and email marketing platforms to manage customer feedback and satisfaction metrics effectively.
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Retently Integrations arrow right
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