Chatter + Live Chat Integration
Integrate Chatter to Live Chat in one click, or tell Integrately AI how you want each chat handled. Post chat summaries, update your CRM records, notify your team, and track every customer interaction automatically.
Free forever.Use premium features free for 14 days.1.
Post is created in feed in Chatter- Group is created in Chatter
- Topic is created in Chatter
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
- Create post in feed in Chatter
Trusted by experts at...
Ready Workflows for Chatter + Live Chat Integration
Post new chats to feeds, organise support queues, keep records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Chatter + Live Chat flow
Capture support conversations, update CRM records, alert team channels, and sync analytics across your tools. Pick a combination and activate it in one click.
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Zendesk (4)
Zendesk (4) +
Salesforce (4)
Salesforce (4) +
Google Analytics 4 (4)
Google Analytics 4 (4) +
HubSpot (4)
HubSpot (4) +
Stripe (4)
Stripe (4) +
Slack (4)
Slack (4) L
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Create a Zendesk ticket when a chat is started in Live Chat, and post the update in Chatter
Every Live Chat session automatically opens a Zendesk ticket and posts an update in Chatter, so support staff stay aligned without manual ticket creation.
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When a chat is ended in Live Chat, update the matching Zendesk ticket and post a summary in Chatter
Closed Live Chat sessions instantly update your Zendesk tickets and notify team feeds in Chatter, keeping support records accurate.
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If a visitor enters queue in Live Chat, create a Zendesk ticket and post an alert in Chatter
Queued website visitors immediately trigger a Zendesk ticket and a Chatter feed notification, ensuring swift agent pickup.
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Use ChatGPT to summarise every ended Live Chat session, update the Zendesk ticket, and post it in Chatter
ChatGPT generates concise summaries of completed Live Chat sessions to update Zendesk tickets and notify Chatter feeds automatically.
Supported triggers and actions for Chatter and Live Chat
Mix and match to build the exact automation you need
Chatter Triggers & Actions
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Chatter + Live Chat?
Streamline your customer communications by syncing chat events directly into team feeds and external systems instantly.
💬
Post every new chat directly to team feeds
Capture conversation starts in Live Chat and publish them as posts in Chatter feeds automatically, keeping your entire organisation informed of incoming customer inquiries.
📝
Capture every submitted chat detail and field
Map available visitor names, queries, and timestamps into structured Chatter posts and CRM records instead of relying on manual copying.
🔔
Alert the right support team immediately
Trigger instant notifications in team feeds the moment a visitor enters support queues or starts a conversation in Live Chat.
🔀
Route chats based on submitted query types
Send different notifications or update separate records depending on the department or issue category selected by the website visitor.
🔄
Keep team feeds updated as chats evolve
Synchronise status updates and chat modifications from Live Chat directly into your active Chatter feed discussions.
🛡️
Add or update records without creating duplicates
Match existing visitor profiles and update their latest chat details instead of creating redundant entries in your systems.
📊
Handle later chat status changes seamlessly
Trigger follow-up actions and feed posts whenever a chat is ended or updated in Live Chat by your support agents.
🔌
Extend your chat workflows to HubSpot
Connect your core Chatter and Live Chat setup with HubSpot to create contacts, log notes, and streamline customer follow-ups.
And much more...
Who is Chatter + Live Chat integration for?
Support teams, sales reps, and customer success managers constantly bridge communication gaps, meaning critical chat details get lost before reaching team feeds or management reviews.
Performance analysts
Customer support leads
Client account managers
Support operations teams
Sales representatives
Quality assurance leads
📈
Performance analysts
You're reviewing chat metrics across multiple support channels but your team feeds only update when someone manually exports chat logs, so the volume counts you're reporting against are always a few hours behind — with this integration, every new chat lands in your feeds instantly and your data stays current.
⚡
Customer support leads
You need to act fast when visitors wait in queues, but delayed notifications leave agents scrambling to catch up — automations between both apps mean every queued visitor triggers instant team updates so your support staff respond without delay.
🤝
Client account managers
You answer to key clients who want to see live progress on their technical support chats, but manual reporting creates constant friction — this integration means every ended chat session updates your shared feeds and records automatically.
📋
Support operations teams
The incoming chat volume is too high for anyone to keep up with by hand, leading to missed customer inquiries and incomplete tracking — connecting both apps means every chat submission is logged and routed without manual intervention.
💼
Sales representatives
You own the follow-up step and depend on support staff to hand over visitor details from live conversations, but manual handoffs cause missed leads — automating both apps means every new chat instantly populates your CRM and notification feeds.
🗂️
Quality assurance leads
You need a reliable customer interaction history and keep finding gaps where chat transcripts failed to reach team records — this integration means every support chat and status change is captured in one unified feed.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Chatter + Live Chat
Build and manage your Chatter + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Chatter + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Chatter + Live Chat Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
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750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Chatter to Live Chat?
You can connect Chatter to Live Chat instantly on Integrately using 1-click templates or Integrately AI. Link your accounts alongside tools like Zendesk, Salesforce, and Slack to automate team workflows.
Can I automatically post new support chats to Chatter feeds?
Can I connect Chatter, Live Chat, and HubSpot?
What is a good Zapier alternative for Chatter and Live Chat?
How does Chatter handle incoming chat posts and feed updates?
Can I trigger automations when a visitor enters a Live Chat queue?
Do I need coding skills to automate Chatter and Live Chat?
Is the Chatter and Live Chat integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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