Chatrace + WATI Integration

Integrate Chatrace to WATI in one click, or tell Integrately AI how you want each order handled. Trigger WhatsApp messages, update subscriber statuses, alert your team, and manage customer communications automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Chatrace
    Order is created in Chatrace Instant
  • Chatrace
    Order is concluded in Chatrace Instant
  • Chatrace
    Order is canceled in Chatrace Instant
  • Chatrace
    Tag is applied in Chatrace Instant
  • Chatrace
    Tag is removed in Chatrace Instant
  • Chatrace
    Subscriber is created in Chatrace Instant
  • Chatrace
    User is unsubscribed from bot in Chatrace Instant
  • Chatrace
    Custom field value is changed in Chatrace Instant
  • Chatrace
    User is subscribed to sequence in Chatrace Instant
  • Chatrace
    User is unsubscribed from sequence in Chatrace Instant
  • Chatrace
    Cart is abandoned in Chatrace Instant
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
Arrow Right
2.
  • Chatrace
    Create SMS contact in Chatrace
  • Chatrace
    Create tag in Chatrace
  • Chatrace
    Seach user in Chatrace
  • Chatrace
    Set contact custom field in Chatrace
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for Chatrace + WATI Integration

Send template messages when orders are created, update contacts when messages arrive, keep customer data synced, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Chatrace + WATI Integration

Create WATI contact from new Chatrace contact

If you're an ecommerce business owner who uses Chatrace to power your online store, you'll be happy to know that when a new contact is created in WATI, this automation will automatically create a contact in Chatrace.

This means that you can keep track of all your customers and their orders in one place, making it easy to manage your business.
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WATI + Chatrace Integration

Create Chatrace contact for new WATI contact

Creating a new Chatrace contact for every new WATI contact is a great way to keep your databases in sync. This way, you can be sure that your customers' information is accurate and up to date, and that you're able to track their purchase history.

Additionally, this WATI - Chatrace integration can help you to better understand your customers' needs and preferences, and to target your marketing efforts more effectively. By keeping your Chatrace and WATI systems in sync, you can provide a better experience for your customers and thereby improve your business's bottom line.
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Chatrace + WATI Integration

Create WATI contact from new Chatrace order

As an online store owner, you're likely using Chatrace to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate Chatrace with WATI? This integration will allow you to automatically create a contact for each new order in WATI.

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Connect more apps to your Chatrace + WATI flow

Connect your core automation to messaging, CRM, finance, and productivity tools to keep every team aligned. Pick a combination and activate it in one click.

Chatrace
WATI
+
ShopifyShopify (4)
+
Facebook Lead AdsFacebook Lead Ads (3)
+
ActiveCampaignActiveCampaign (3)
+
StripeStripe (3)
+
Google SheetsGoogle Sheets (3)
+
SlackSlack (3)
S
C
W
Create a Chatrace SMS contact when a new Shopify order is created, and send a WATI template message.
Shopify store orders instantly create contacts in Chatrace and trigger WATI template messages, keeping your sales funnel moving without manual work.
S
C
W
When a Shopify customer is created, update contact custom fields in Chatrace and send a WATI session message.
New Shopify customers are updated in Chatrace and greeted via WATI session messages automatically.
S
C
W
If a Shopify order is updated, search for the user in Chatrace and update contact attributes in WATI.
Find modified Shopify orders in Chatrace and keep WATI attributes updated for precise targeting.
S
C
C
W
Use ChatGPT to analyse Shopify order details, create a Chatrace contact, and send a WATI template message.
ChatGPT processes new Shopify orders to segment contacts in Chatrace and trigger targeted WATI messages.

Supported triggers and actions for Chatrace and WATI

Mix and match to build the exact automation you need

Chatrace
Chatrace Triggers & Actions
Instant
Order is created in Chatrace
Triggers the automation when a new order is created
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Instant
Order is concluded in Chatrace
Triggers the automation when an order is concluded
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Instant
Order is canceled in Chatrace
Triggers the automation when an order is canceled
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Instant
Tag is applied in Chatrace
Triggers the automation when a tag is added
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Instant
Tag is removed in Chatrace
Triggers the automation when a tag is added
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Instant
Subscriber is created in Chatrace
Triggers the automation when a new subscriber is added
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Instant
User is unsubscribed from bot in Chatrace
Triggers the automation when user unsubscribes from the bot
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Instant
Custom field value is changed in Chatrace
Triggers the automation when the value of a custom field changes
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Instant
User is subscribed to sequence in Chatrace
Triggers the automation when a user is subscribed to a sequence
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Instant
User is unsubscribed from sequence in Chatrace
Triggers the automation when a user is unsubscribed from a sequence
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Instant
Cart is abandoned in Chatrace
Triggers the automation when a user abandons their cart
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Create SMS contact in Chatrace
Adds a new sms contact
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Create tag in Chatrace
Generates a new tag
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Seach user in Chatrace
Searches for a user
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Set contact custom field in Chatrace
Sets a custom field for a contact
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WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
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Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
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What can you automate with Chatrace + WATI?

Streamline your customer communications and sales workflows by connecting Chatrace and WATI for instant, automated data syncing.

What you can automate?
🚀
Trigger instant WhatsApp messages from orders
Send automated WATI template messages the moment an order is created in Chatrace, ensuring your customers receive immediate engagement without manual delays.
📝
Capture every custom field and subscriber detail
Map all available Chatrace subscriber attributes and custom fields directly into WATI contact records, maintaining complete customer profiles across platforms.
🔔
Notify your team as soon as messages arrive
Alert your sales or support staff instantly whenever a new reply or message is received in WATI, enabling rapid response times for high-value leads.
🔀
Route communications based on order status
Send different template or session messages depending on whether a Chatrace order is created, concluded, or canceled, keeping your messaging relevant to customer actions.
🔄
Keep contact records up to date automatically
Update contact attributes in WATI whenever subscriber details or custom field values change in Chatrace, ensuring your messaging data never goes stale.
🔍
Search and verify users before messaging
Look up existing records in Chatrace before creating new contacts or sending messages in WATI, preventing duplicate entries and keeping your database clean.
💳
Handle cart abandonments and sequence changes
Trigger automated WhatsApp outreach when a cart is abandoned in Chatrace or when a user is subscribed to a messaging sequence, recovering potential lost sales.
📊
Extend your workflow with Google Sheets
Log every Chatrace order and WATI message interaction directly into Google Sheets automatically, giving your team a centralized archive for review and reporting.
And much more...

Who is Chatrace + WATI integration for?

Connect Chatrace and WATI to eliminate manual data entry, streamline customer communications, and keep your entire team aligned across messaging channels.

Performance marketers
Performance marketers
Support managers
Support managers
Account managers
Account managers
E-commerce store owners
E-commerce store owners
Sales coordinators
Sales coordinators
Customer success leads
Customer success leads
📈
Performance marketers
You're running marketing campaigns across multiple channels but your tracking data only updates when someone manually exports orders, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new order creates a contact instantly and your data stays current.
Support managers
You manage customer inquiries on WhatsApp but find out about new lead requests too late because messages sit unread in separate dashboards, so response times lag behind expectations — this integration means every inbound message triggers immediate alerts and keeps response workflows moving.
📊
Account managers
You report on client engagement progress weekly but spend hours piecing together order histories from separate chat logs, so your status updates are always delayed — with this integration, every subscriber activity logs automatically so your reporting stays accurate.
🛒
E-commerce store owners
The order volume on your store is too high for anyone to keep up with manual customer messaging, so buyers slip through the cracks without timely follow-ups — automating both apps means every new order triggers instant WhatsApp messages without manual effort.
🤝
Sales coordinators
You own the next step in the sales pipeline and depend on someone upstream to manually hand over chat contacts, so leads go cold while waiting for assignment — connecting these apps means every contact transfers instantly so you can follow up right away.
📋
Customer success leads
You need a reliable history of customer interactions across chat and messaging platforms but keep finding gaps in your records due to manual entry errors — this integration means every message and order logs cleanly so your contact history remains complete.
Our team

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Why choose Integrately to automate Chatrace + WATI

Build and manage your Chatrace + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatrace + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatrace to WATI?
Frequently Asked Questions
You can connect Chatrace to WATI in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation for you. It takes just minutes to link your accounts and start syncing contacts with apps like Shopify, Google Sheets, and Slack.
Can I send WhatsApp template messages automatically when a new order is created in Chatrace?
Frequently Asked Questions
Can I connect Chatrace, WATI, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatrace and WATI?
Frequently Asked Questions
How does Chatrace handle order and contact data during automation?
Frequently Asked Questions
How does WATI manage incoming messages and contacts in workflows?
Frequently Asked Questions
Can I automate Chatrace and WATI without any coding experience?
Frequently Asked Questions
Is the Chatrace and WATI integration free?
Frequently Asked Questions
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You Can Also Connect Chatrace or WATI With 1500+ Other Apps

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WATI
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