Chatra + Twilio Integration

Integrate Chatra to Twilio in one click, or tell Integrately AI how you want each conversation handled. Send text messages, trigger WhatsApp notifications, log customer details, and keep your communication channels updated automatically.

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1.
  • Chatra
    Conversation is started in Chatra Instant
  • Chatra
    Message is received in Chatra Instant
  • Chatra
    Chat is finished in Chatra Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Chatra + Twilio Integration

Send SMS alerts, trigger WhatsApp messages, log chat interactions, and keep your team updated, all in just one click.

Most popular automationmost-popular-automations
Chatra + Twilio Integration

Send sms from Twilio for new message received in Chatra

There are many reasons why you would want to send an sms in Twilio when a text message is received in Chatra.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Chatra + Twilio flow

Sync chat interactions with your CRM, support ticketing boards, and team channels for complete operational visibility. Pick a combination and activate it in one click.

Chatra
Twilio
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ShopifyShopify (3)
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ZendeskZendesk (3)
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Google SheetsGoogle Sheets (3)
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HubSpotHubSpot (3)
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SlackSlack (3)
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MailchimpMailchimp (3)
C
T
S
When a conversation is started in Chatra, send an SMS in Twilio, and create a customer in Shopify.
New Chatra conversations trigger instant Twilio text messages and create customer profiles in Shopify without manual data entry.
C
T
S
When a message is received in Chatra, send a WhatsApp message in Twilio, and create an order in Shopify.
Incoming Chatra messages send WhatsApp updates via Twilio and generate corresponding orders in Shopify instantly.
C
T
S
When a chat is finished in Chatra, call phone in Twilio, and update the customer in Shopify.
Finished chats trigger automated phone calls in Twilio and update existing customer data in Shopify.

Supported triggers and actions for Chatra and Twilio

Mix and match to build the exact automation you need

Chatra
Chatra Triggers & Actions
Instant
Conversation is started in Chatra
Triggers the automation when a new conversation is initiated
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Instant
Message is received in Chatra
Triggers the automation when a new message is received
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Instant
Chat is finished in Chatra
Triggers the automation when a chat is marked as complete
Try it →
No action is available
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Chatra + Twilio?

Streamline communication workflows by connecting live chat events directly to automated phone calls and text messages.

What you can automate?
💬
Trigger SMS messages from new chats
Send instant text messages via Twilio automatically the moment a visitor starts a conversation in Chatra, ensuring immediate outreach.
📱
Capture every submitted chat field
Map all available visitor inquiry details into your SMS templates and connected tools instead of just basic contact names.
🔔
Alert team members instantly on activity
Notify staff members via phone calls or text messages as soon as a new visitor message or chat session is received.
🔀
Route communications based on chat content
Send different Twilio WhatsApp messages or place specific calls depending on the keywords submitted in the Chatra conversation.
🔄
Keep destination records up to date
Automatically update customer profiles, sheets, and tickets whenever a chat session progresses or concludes.
✨
Add or update records without duplicates
Check existing customer databases before creating entries, ensuring clean records across your entire software stack.
📞
Handle later status changes and follow-ups
Trigger automated phone calls or message sequences when chat statuses change from active to finished.
🔗
Extend flows to popular productivity apps
Connect your Chatra and Twilio workflow directly to tools like Google Sheets, Slack, or HubSpot for multi-step automation.
And much more...

Who is Chatra + Twilio integration for?

Support teams and customer service managers rely on this integration to bridge live visitor chats with automated phone calls and text messages.

Support Analysts
Support Analysts
Customer Service Leads
Customer Service Leads
Client Success Managers
Client Success Managers
High-Volume Support Teams
High-Volume Support Teams
Operations Coordinators
Operations Coordinators
Quality Assurance Officers
Quality Assurance Officers
📈
Support Analysts
You review chat metrics and response times each week, but communication logs only update when someone manually exports records, so your performance reports are always delayed — this integration means every chat interaction syncs instantly and your data stays current.
⚡
Customer Service Leads
You need to act fast when high-value visitors reach out, but manual notification delays mean you find out about urgent inquiries too late — connecting these apps means instant SMS and phone alerts reach your team the moment a conversation begins.
🤝
Client Success Managers
You answer to stakeholders who want to see prompt visitor engagement records, but tracking conversations across disparate tools creates friction — automating both apps means every chat and call log is organized for effortless progress reporting.
📊
High-Volume Support Teams
The volume of daily incoming visitor chats is too high for anyone to keep up with by hand, leading to missed follow-ups and unassigned inquiries — with this integration, every chat triggers automated messaging workflows instantly.
🔄
Operations Coordinators
You own the post-chat follow-up process and depend on upstream team members to hand over conversation details, but manual handoffs cause bottlenecks — automating both apps means customer data flows smoothly into your tracking systems.
🗂️
Quality Assurance Officers
You need a reliable history of all visitor interactions for auditing, but keep finding gaps where chat logs were never recorded in your CRM or sheets — this integration means complete communication records are maintained without exception.
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Why choose Integrately to automate Chatra + Twilio

Build and manage your Chatra + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatra + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatra to Twilio?
Frequently Asked Questions
You can connect Chatra to Twilio instantly using 1-click ready workflows or ask Integrately AI to build the automation for you. With 42,000+ active users and 1,500+ integrations including Shopify, Zendesk, and Google Sheets, setting up automated SMS and voice triggers takes just minutes.
Can I automatically send an SMS in Twilio when a conversation starts in Chatra?
Frequently Asked Questions
Can I connect Chatra, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatra and Twilio?
Frequently Asked Questions
How are chat events captured from Chatra?
Frequently Asked Questions
Can I trigger phone calls and WhatsApp messages in Twilio?
Frequently Asked Questions
Do I need coding skills to connect Chatra and Twilio?
Frequently Asked Questions
Is the Chatra and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
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You Can Also Connect Chatra or Twilio With 1500+ Other Apps

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