tawk.to + Chatforma Integration

Integrate Chatforma to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Trigger automated messages in Chatforma when chats start, transcripts appear, or new tickets open.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Chatforma
    New user input is found in Chatforma
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2.
  • Chatforma
    Send a message to a specific user in Chatforma
  • Chatforma
    Send a message to a user segment in Chatforma
  • Chatforma
    Add a user to a segment in Chatforma
  • Chatforma
    Delete user from a segment in Chatforma

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Ready Workflows Ready Workflows for Chatforma + tawk.to Integration

Send bot messages when tickets open, message user segments on chat start, add contacts on chat end, and update segments automatically, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Chatforma Integration

Send Chatforma message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a Chatforma message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Chatforma message today. Your future self will thank you.
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tawk.to + Chatforma Integration

Send Chatforma message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Chatforma integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in Chatforma notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Chatforma messages for new tawk.to tickets today - your customers will appreciate it!
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Connect more apps to your Chatforma + tawk.to flow

Route support conversations into your CRM, log chat details in spreadsheets, and notify your team instantly. Pick a combination and activate it in one click.

tawk.to
Chatforma
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SalesforceSalesforce (4)
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Google SheetsGoogle Sheets (4)
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HubSpotHubSpot (4)
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SlackSlack (4)
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MailchimpMailchimp (4)
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TypeformTypeform (4)
T
C
S
When a new tawk.to ticket is created, add the user to a Chatforma segment and create a contact in Salesforce
Support tickets in tawk.to instantly update Chatforma segments and create new Salesforce contacts without manual data entry.
T
C
S
When a tawk.to chat starts, send a Chatforma welcome message and create a task in Salesforce
Engage visitors immediately with Chatforma messages while logging follow-up tasks in Salesforce as chats begin.
T
C
S
When a tawk.to chat ends, update Chatforma user segments and log the interaction in Salesforce
Keep user segments current in Chatforma and record completed chat details directly inside Salesforce.
T
C
S
When a tawk.to transcript is created, send a Chatforma segment alert and create a Salesforce lead
Turn tawk.to transcripts into Chatforma broadcast notifications and new Salesforce leads instantly.

Supported triggers and actions for tawk.to and Chatforma

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Chatforma
Chatforma Triggers & Actions
New user input is found in Chatforma
Triggers the automation when new user input is found
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Send a message to a specific user in Chatforma
Sends a message to a recipient
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Send a message to a user segment in Chatforma
Sends a message to a segment of users
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Add a user to a segment in Chatforma
Adds a new user to a segment
Try it →
Delete user from a segment in Chatforma
Removes a user from a particular segment
Try it →

What can you automate with Chatforma + tawk.to?

Streamline your customer support and bot engagement workflows with reliable 1-click automations.

What you can automate?
💬
Trigger Chatforma messages from tawk.to tickets
Send automated bot messages in Chatforma the moment a new support ticket is created in tawk.to. Keep customers informed without manual follow-up.
📋
Capture every submitted chat detail
Map all available tawk.to transcript fields and ticket attributes into your Chatforma segments and connected tools instead of just basic contact info.
🔔
Alert the right support agent instantly
Notify your team members in Slack or email the second a high-priority chat starts or a critical ticket opens in tawk.to.
🔀
Route chats based on submitted field values
Send visitors to different Chatforma segments or priority queues depending on the specific department or tier selected in tawk.to.
🔄
Keep your CRM and sheets up to date
Automatically update contact records, deal stages, and spreadsheet rows as tawk.to chats progress from start to resolution.
🔍
Add or update records without duplicates
Search existing databases before creating new contacts or tickets, ensuring clean data across Chatforma and your connected apps.
⏱️
Handle later chat status changes
Trigger automated workflows when tawk.to chats end or tickets close, updating segment memberships and archiving transcripts.
🔗
Extend your workflow to Google Sheets
Connect Chatforma and tawk.to with Google Sheets to log every transcript row and ticket update automatically in one centralized spreadsheet.
And much more...

Who is Chatforma + tawk.to integration for?

Support and marketing teams connecting Chatforma and tawk.to eliminate manual data entry, ensuring real-time response synchronization across every ticket and chat.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client account managers
Client account managers
Operations directors
Operations directors
Sales representatives
Sales representatives
Support supervisors
Support supervisors
📈
Performance marketers
You're running bot campaigns in Chatforma but your support metrics in tawk.to only update when someone manually exports transcripts, so the engagement counts you're optimising against are always a few hours behind — with this integration, every chat session syncs instantly and your data stays current.
⚡
Customer support leads
You manage incoming inquiry queues in tawk.to while handling bot flows in Chatforma, but delays in moving user data mean urgent tickets sit unattended — automating both apps means every new support inquiry triggers immediate segment updates and team notifications without manual intervention.
🤝
Client account managers
You report on customer satisfaction scores from tawk.to chats, but keeping your tracking records updated requires tedious copy-pasting from bot logs — connecting these apps means every closed chat automatically updates your reporting sheets and keeps stakeholders informed.
📊
Operations directors
High ticket volume across tawk.to makes it impossible for your team to manually update Chatforma segments and customer databases in real time — with this integration, every transcript and ticket flows straight into your connected systems without dropped records.
🎯
Sales representatives
You depend on support conversations in tawk.to to identify upsell opportunities, but lead handoffs to Chatforma bots happen too late in the cycle — automating this handoff means high-intent visitors are segmented and notified the moment their chat begins.
📝
Support supervisors
You need an accurate historical archive of every tawk.to ticket and chat interaction, but manual record-keeping leaves persistent gaps in your database — integrating these apps means every conversation and transcript is logged reliably from start to finish.
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Why choose Integrately to automate tawk.to + Chatforma

Build and manage your tawk.to + Chatforma automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Chatforma with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Chatforma to tawk.to?
Frequently Asked Questions
You can connect Chatforma to tawk.to in 1 click using ready templates or ask Integrately AI to build the automation. Connect your Chatforma and tawk.to accounts along with Google Sheets, Slack, or HubSpot to sync tickets and messages instantly.
Can I automatically send Chatforma messages when tawk.to tickets are created?
Frequently Asked Questions
Can I connect Chatforma, tawk.to, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatforma and tawk.to?
Frequently Asked Questions
How does Chatforma handle user input and segments in automations?
Frequently Asked Questions
How are tawk.to transcripts and tickets used to trigger workflows?
Frequently Asked Questions
Can I set up Chatforma and tawk.to integrations without writing code?
Frequently Asked Questions
Is the Chatforma and tawk.to integration free?
Frequently Asked Questions
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