Capsule CRM + JivoChat Integration

You're running campaigns across multiple live chat channels but your reporting sheet only updates when someone manually exports chats, so the lead counts you're optimising against are always a few hours behind — with this integration, every new chat visitor lands in Capsule CRM instantly and your data stays current.

You need to act fast on offline messages and inquiries, but they sit in JivoChat until someone checks manually, leaving customers waiting too long — automating both apps means every offline message creates a Capsule CRM task instantly so your team can follow up right away.

You answer to clients who want to see progress on every new chat lead, but piecing together interaction histories takes hours of manual searching — this integration means every finished chat logs directly into Capsule CRM, giving you an accurate and up-to-date client activity record.

The volume of incoming website chats is too high for anyone to keep up by hand, leading to missed opportunities and uncontacted leads — connecting these apps means every visitor interaction is captured and logged as a Capsule CRM person without manual data entry.

You own the closing step and depend on upstream support staff to hand over chat leads, but details often get lost in transit — with this integration, JivoChat visitor updates automatically create Capsule CRM opportunities so you never miss a handover.

You need a reliable history of all customer communications, but manual logging leaves frustrating gaps in your tracking systems — automating these apps means every JivoChat conversation and offline message is recorded permanently in Capsule CRM.