CallRail + Intercom Integration

Integrate CallRail to Intercom in one click, or tell Integrately AI how you want each lead handled. Sync call data to support tickets, update user profiles, alert your team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • CallRail
    Phone call is completed in CallRail Instant
  • CallRail
    Phone call is updated in CallRail Instant
  • CallRail
    Phone call is started in CallRail Instant
  • CallRail
    Outbound call is completed in CallRail Instant
  • CallRail
    Form is captured in CallRail Instant
  • CallRail
    User is created in CallRail
  • CallRail
    SMS is sent in CallRail Instant
  • CallRail
    SMS is received in CallRail Instant
  • CallRail
    Company is created in CallRail
  • CallRail
    Session tracker is created in CallRail
  • CallRail
    Source tracker is created in CallRail
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is created in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
Arrow Right
2.
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Create user in Intercom
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Search lead in Intercom
  • Intercom
    Update company in Intercom

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Ready WorkflowsReady Workflows   for CallRail + Intercom Integration

Capture call leads, update user profiles, trigger follow-up messages, keep support informed, and sync customer details, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your CallRail + Intercom flow

Send call leads to your CRM, alert your support team, and track campaign performance across platforms. Pick a combination and activate it in one click.

CallRail
Intercom
+
SalesforceSalesforce (8)
+
HubSpotHubSpot (8)
+
SlackSlack (8)
+
Google Analytics 4Google Analytics 4 (8)
+
GmailGmail (8)
+
StripeStripe (8)
C
I
S
Create an Intercom lead from every completed CallRail phone call, and update your Salesforce record.
Completed CallRail calls immediately create leads in Intercom and update matching Salesforce records, ensuring your sales pipeline stays current.
C
I
S
Create a Salesforce task whenever a new CallRail phone call is completed and logged in Intercom.
Every completed CallRail call creates an Intercom lead and opens a follow-up task in Salesforce automatically.
C
I
S
When a CallRail phone call is updated, update the Intercom lead and Salesforce record instantly.
Updated call details in CallRail automatically refresh your Intercom lead and Salesforce record in real time.
C
I
S
Create a Salesforce contact and Intercom lead for every captured CallRail form submission.
Capture form submissions from CallRail and automatically populate both Intercom and Salesforce without manual copying.
C
I
S
If a CallRail source tracker indicates VIP status, create a priority Intercom lead and Salesforce record.
Route high-value CallRail traffic into Intercom and Salesforce with priority status automatically.
C
I
S
When an outbound CallRail call is completed, update the Intercom user and Salesforce record.
Keep user activity logs current in Intercom and Salesforce following completed outbound CallRail calls.
C
I
S
Use Claude to analyze completed CallRail calls, create an Intercom lead, and update Salesforce.
Claude evaluates CallRail call sentiment to populate Intercom lead data and update Salesforce records automatically.
C
I
S
S
Convert CallRail phone calls into Intercom leads, update Salesforce, and notify your Slack team.
Turn CallRail calls into Intercom leads, update Salesforce records, and broadcast instant alerts in Slack.

Supported triggers and actions for CallRail and Intercom

Mix and match to build the exact automation you need

CallRail
CallRail Triggers & Actions
Instant
Phone call is completed in CallRail
Triggers the automation when a phone call is completed
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Instant
Phone call is updated in CallRail
Triggers the automation when a phone call is updated
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Instant
Phone call is started in CallRail
Triggers the automation when a phone call is started
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Instant
Outbound call is completed in CallRail
Triggers the automation when an outbound call is completed
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Instant
Form is captured in CallRail
Triggers the automation when a form is submitted
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User is created in CallRail
Triggers the automation when a new user is created
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Instant
SMS is sent in CallRail
Triggers the automation when a text message is sent
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Instant
SMS is received in CallRail
Triggers the automation when a new text message is received
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Company is created in CallRail
Triggers the automation when a new company is created
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Session tracker is created in CallRail
Triggers the automation when a session tracker is created
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Source tracker is created in CallRail
Triggers the automation when a source tracker is created
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No action is available
Intercom
Intercom Triggers & Actions
Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Search company in Intercom
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Create user in Intercom
Generates a new user account
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Create event in Intercom
Adds a new contact to the contact list
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Search user in Intercom
Searches for a user
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Search lead in Intercom
Retrieves information for a particular lead
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Update company in Intercom
Updates company information
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What can you automate with CallRail + Intercom?

Streamline your call tracking and customer support operations with powerful automated workflows.

What you can automate?
📞
Sync every completed call into an Intercom lead
Turn every completed CallRail phone call into an active Intercom lead automatically. Your support and sales teams receive complete caller details the moment the conversation ends.
📝
Capture every submitted form field
Map all available CallRail form submission answers directly into Intercom fields instead of only capturing names and emails. Your support team gets full context for every inquiry.
🔔
Alert your team instantly on Slack
Notify your sales or support channels in Slack the second a phone call is completed or an SMS is received in CallRail. Ensure rapid team response times without checking dashboards.
🔀
Route leads based on submitted criteria
Evaluate CallRail source trackers or form answers to route VIP or enterprise prospects differently from standard inquiries. Send targeted alerts and priority records automatically.
🔄
Keep records updated when calls change
Automatically update existing Intercom leads and customer profiles whenever a CallRail phone call or source tracking parameter is updated or modified.
👥
Prevent duplicate records and maintain clean data
Search existing Intercom users and leads before creating new entries, ensuring your customer database remains clean, organized, and free of duplicate profiles.
💳
Handle customer billing and subscription updates
Trigger Stripe customer creation, invoice generation, or subscription updates directly from completed CallRail phone consultations and form submissions.
📊
Track offline conversions in analytics platforms
Extend your CallRail and Intercom workflows by logging conversion events in Google Analytics 4, ensuring complete attribution across all inbound marketing channels.
And much more...

Who is CallRail + Intercom integration for?

Performance marketers, support leads, agency account managers, and sales directors rely on this integration to eliminate manual data entry, streamline customer follow-ups, and keep records synchronized.

Performance marketers
Performance marketers
Support operations leads
Support operations leads
Agency account managers
Agency account managers
Sales development reps
Sales development reps
Customer success managers
Customer success managers
Operations directors
Operations directors
📈
Performance marketers
You're running call-driven advertising campaigns but your tracking dashboards only update when someone manually exports phone leads, so the conversion counts you're optimizing against are always hours behind — with this integration, every completed call lands in your support CRM instantly and your campaign data stays current.
Support operations leads
You need to route inbound phone inquiries into support queues immediately, but manual ticket creation slows down response times and frustrates customers — with this integration, every new call or form submission automatically creates an active Intercom lead so your support team can act without delay.
🤝
Agency account managers
You answer to clients who expect real-time reporting on inbound phone leads and customer conversations, but compiling logs by hand causes frequent delays — with this integration, every call and message is synced instantly so your client dashboards remain accurate and up to date.
📊
Sales development reps
Inbound call volume is too high for anyone to keep up by hand, leading to missed callbacks and lost prospect opportunities — with this integration, every completed phone call creates a structured Intercom lead instantly so your team can engage prospects while intent is highest.
🔄
Customer success managers
You own the onboarding lifecycle and depend on sales teams to hand over call notes correctly, but critical details often get lost in translation — with this integration, every call detail and form submission flows directly into Intercom so you always have a complete history.
🛡️
Operations directors
You need a reliable audit trail of every customer phone interaction and form submission, but manual entry creates persistent gaps in your database — with this integration, every touchpoint is recorded automatically with zero manual effort required.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate CallRail + Intercom

Build and manage your CallRail + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect CallRail + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Automation is ready
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Frequently Asked Questions

How do I connect CallRail to Intercom?
Frequently Asked Questions
You can connect CallRail to Intercom instantly using ready-made workflows on Integrately or by asking Integrately AI to build the automation and map the fields for you. With 42,000+ active users and 1,500+ integrations including Salesforce, HubSpot, and Slack, setup takes just minutes.
Can I automatically create Intercom leads when a CallRail phone call is completed?
Frequently Asked Questions
Can I connect CallRail, Intercom, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for CallRail and Intercom?
Frequently Asked Questions
How does CallRail data sync with Intercom?
Frequently Asked Questions
Can I update Intercom user profiles using CallRail form submissions?
Frequently Asked Questions
Do I need coding skills to automate CallRail and Intercom?
Frequently Asked Questions
Is the CallRail and Intercom integration free?
Frequently Asked Questions
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You Can Also Connect CallRail or Intercom With 1500+ Other Apps

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