B2BBricks + Freshservice Integration

Connect B2BBricks to Freshservice in 1 click

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Freshservice + B2BBricks Integration

Create B2BBricks response from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding responses in B2BBricks. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - B2BBricks integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a response in B2BBricks.

This makes it easy to keep track of your support tickets and responses in one place.
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B2BBricks + Freshservice Integration
1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
2.
  • B2BBricks
    Create response in B2BBricks
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
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