Create Overloop contact for new Assembla ticket
One way to do this is to set up this Assembla - Overloop integration. It will automatically create a Overloop contact for new Assembla tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.
Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Overloop contacts for every Assembla ticket is a great place to start.