Aircall + Olark Integration

You're tracking chat conversions and call metrics from Olark and Aircall, but your reports only update when someone manually exports transcripts, so the conversion counts you're optimising against are always outdated — with this integration, every new transcript lands in your system instantly and your data stays current.

You need to act fast when high-priority issues arise in live chat, but you find out too late because chat transcripts and phone logs sit in separate silos — with this integration, urgent visitor inquiries trigger immediate contact updates and team alerts so you can respond without delay.

You answer to key clients who want to see full records of their support and sales interactions across channels, but tracking down call histories alongside Olark chats takes hours — with this integration, every communication channel syncs automatically into a unified customer history.

The incoming chat volume from Olark is too high for anyone to keep up by hand, leading to missed follow-ups and unrecorded phone handoffs in Aircall — with this integration, every interaction is processed and logged automatically without manual bottlenecks.

You own the next step in the pipeline and depend on inbound live chat leads being handed over from Olark to Aircall, but manual handoffs cause frustrating delays — with this integration, leads flow seamlessly from chat to phone workflows the moment they arrive.

You need a reliable, complete history of every customer touchpoint across Olark and Aircall, but you keep finding gaps where chat transcripts were never matched to phone records — with this integration, every interaction is securely captured and recorded without missing a single detail.