Integrate Adobe Commerce (Magento) to Retently in one click, or tell Integrately AI how you want each order handled. Create customer profiles, send satisfaction surveys, track overall scores, and update your feedback loops automatically.
Automatically create or update Retently customer profiles the moment an order is created in Adobe Commerce (Magento). Eliminate manual data entry and ensure every buyer receives timely feedback surveys.
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Capture every submitted field and order detail
Map complete order data, customer metadata, and survey responses across your platforms instead of basic name matches. Your records become a reliable source for customer analysis.
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Alert your team instantly on new feedback
Notify your support or sales channel the moment a survey response or overall metric score update occurs in Retently. Keep stakeholders informed of critical customer sentiment changes.
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Route workflows based on customer data
Trigger different actions depending on order values or survey scores submitted by the customer. Send high-value buyers to priority lists while tagging standard responses appropriately.
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Keep store records up to date automatically
Log sales order invoices, update customer groups, and record comments in Adobe Commerce (Magento) whenever survey interactions or metric updates take place.
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Search and update instead of creating duplicates
Perform email searches in Retently before creating records, ensuring existing customers are updated rather than duplicated across your database.
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Handle later status changes and tags
Apply tags to survey responses or create order comments when invoices, shipments, or credit memos are processed in Adobe Commerce (Magento).
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Extend your workflow to Google Sheets
Connect your core Adobe Commerce (Magento) and Retently flow to Google Sheets to log every order and feedback response in a central spreadsheet for review.
And much more...
Who is Adobe Commerce (Magento) + Retently integration for?
Connecting Adobe Commerce (Magento) to Retently helps store owners and support managers collect customer feedback automatically and keep store data perfectly aligned.
E-commerce Analysts
Customer Support Leads
Agency Account Managers
High-Volume Store Managers
Fulfillment Coordinators
Operations Directors
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E-commerce Analysts
You're reviewing customer satisfaction reports in Retently, but store order details in Adobe Commerce (Magento) only update when someone manually exports records, so the metrics you're analysing against are always outdated — with this integration, every new order and survey updates your systems instantly and your data stays current.
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Customer Support Leads
You need to act fast on negative survey responses, but feedback data sits isolated from store purchase histories, so agents find out about issues too late — automating both apps means every feedback response links directly to store orders so your team can resolve tickets immediately.
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Agency Account Managers
You answer to clients who want to see real-time customer feedback tied to store revenue, but manual reporting creates massive delays — connecting these apps means every satisfaction score and order syncs automatically, giving your clients accurate progress reports.
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High-Volume Store Managers
The order volume in Adobe Commerce (Magento) is too high for anyone to keep up by hand, leading to missed survey triggers and forgotten feedback follow-ups — integrating these apps means every customer profile and survey dispatch happens automatically without manual effort.
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Fulfillment Coordinators
You depend on upstream purchase records to trigger customer follow-ups and surveys, but manual handoffs cause friction and delays — with this integration, order creation events trigger survey dispatches instantly, ensuring smooth customer communication.
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Operations Directors
You need a reliable history of customer interactions across your e-commerce and feedback platforms, but manual data entry leaves frequent gaps in your records — automating both apps guarantees a complete, unbroken audit trail for every customer journey.
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Adobe Commerce (Magento) + Retently
Build and manage your Adobe Commerce (Magento) + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Adobe Commerce (Magento) + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
Can I automatically create Retently customers when an Adobe Commerce (Magento) order is placed?
Yes, you can create Retently customers automatically whenever an order is created in Adobe Commerce (Magento). Choose a ready workflow or customise your flow with Integrately AI.
Can I connect Adobe Commerce (Magento), Retently, and Google Sheets?
Yes, you can connect Adobe Commerce (Magento), Retently, and Google Sheets together in a single multi-step automation. You can also connect them with Slack, HubSpot, and 1,500+ other apps.
What is a good Zapier alternative for Adobe Commerce (Magento) and Retently?
Integrately is a top-rated choice for Adobe Commerce (Magento) and Retently integrations, offering 20 million+ ready templates, 24/5 live chat support, and 3x to 10x lower cost than most alternatives.
How does Adobe Commerce (Magento) order data sync with Retently?
Order creation events in Adobe Commerce (Magento) instantly trigger customer profile updates and survey creation in Retently. There's a ready template — start from the Adobe Commerce (Magento) and Retently integration.
Can I trigger actions based on Retently survey responses?
Yes, survey responses created in Retently can trigger updates, comments, or tasks in connected apps like Adobe Commerce (Magento) and Zendesk. There's a ready template — start from the Adobe Commerce (Magento) and Retently integration.
Do I need coding skills to automate Adobe Commerce (Magento) and Retently?
No coding skills are required to connect Adobe Commerce (Magento) and Retently. You can launch ready templates instantly or use Integrately AI to build custom multi-step workflows.
Is the Adobe Commerce (Magento) and Retently integration free?