Adobe Commerce (Magento) + Retently Integration

Integrate Adobe Commerce (Magento) to Retently in one click, or tell Integrately AI how you want each order handled. Create customer profiles, send satisfaction surveys, track overall scores, and update your feedback loops automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Adobe Commerce (Magento)
    Order is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Order is updated in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order invoice is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Product is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order shipment is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order credit memo is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer group is created in Adobe Commerce (Magento)
  • Retently
    Survey response is created in Retently
  • Retently
    Customer is created in Retently
  • Retently
    Company is created in Retently
  • Retently
    Overall metric score is updated in Retently
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2.
  • Adobe Commerce (Magento)
    Create customer in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get customer by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order invoice in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get order by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create product in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order comment in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create category in Adobe Commerce (Magento)
  • Retently
    Unsubscribe customer in Retently
  • Retently
    Create or Update Customer in Retently
  • Retently
    Search customer by email in Retently
  • Retently
    Tag a survey response in Retently
  • Retently
    Search company in Retently
  • Retently
    Create customer and Send survey in Retently

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Ready Workflows Ready Workflows for Adobe Commerce (Magento) + Retently Integration

Capture customer responses, update metric scores, sync profiles, alert your team, and trigger follow-up surveys, all in just one click.

Most popular automationmost-popular-automations
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Connect more apps to your Adobe Commerce (Magento) + Retently flow

Keep your CRM updated, notify your support team, and log survey data after every order. Pick a combination and activate it in one click.

Adobe Commerce (Magento)
Retently
+
StripeStripe (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
ZendeskZendesk (3)
+
Google SheetsGoogle Sheets (3)
+
HubSpotHubSpot (3)
A
S
R
When an order is created in Adobe Commerce (Magento), create a customer in Stripe and update Retently.
New Adobe Commerce (Magento) orders instantly create matching customers in Stripe and update Retently records without manual data entry.
A
S
R
When a sales order invoice is created in Adobe Commerce (Magento), create a Stripe invoice and tag the Retently response.
Invoices generated in Adobe Commerce (Magento) automatically create Stripe invoices and tag related survey responses in Retently.
A
S
R
When a customer is created in Adobe Commerce (Magento), create a Stripe customer and search for them in Retently.
New store customers are registered in Stripe and searched in Retently to verify feedback history.

Supported triggers and actions for Adobe Commerce (Magento) and Retently

Mix and match to build the exact automation you need

Adobe Commerce (Magento)
Adobe Commerce (Magento) Triggers & Actions
Order is created in Adobe Commerce (Magento)
Triggers the automation when a new order is created
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Order is updated in Adobe Commerce (Magento)
Triggers the automation when any order is updated
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Customer is created in Adobe Commerce (Magento)
Triggers the automation when a customer is created
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Sales order invoice is created in Adobe Commerce (Magento)
Triggers the automation when a sales order invoice is created
Try it →
Product is created in Adobe Commerce (Magento)
Triggers the automation when a new product is created
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Sales order shipment is created in Adobe Commerce (Magento)
Triggers the automation when a sales order shipment is created
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Sales order credit memo is created in Adobe Commerce (Magento)
Triggers the automation when a sales order credit memo is created
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Customer group is created in Adobe Commerce (Magento)
Triggers the automation when a new customer group is created
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Create customer in Adobe Commerce (Magento)
Adds a new customer to the database
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Get customer by id in Adobe Commerce (Magento)
Retrieves customer information based on their id
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Create sales order invoice in Adobe Commerce (Magento)
Creates a new sales order invoice
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Get order by id in Adobe Commerce (Magento)
Retrieves an order by its id
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Create product in Adobe Commerce (Magento)
Generates and launch new products
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Create sales order comment in Adobe Commerce (Magento)
Creates a comment for a sales order
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Create category in Adobe Commerce (Magento)
Creates a new category for better organization
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Retently
Retently Triggers & Actions
Survey response is created in Retently
Triggers the automation when a survey response is submitted
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Customer is created in Retently
Triggers the automation when a new customer is created
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Company is created in Retently
Triggers the automation when a new company is created
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Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated
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Unsubscribe customer in Retently
Removes customer from mailing list
Try it →
Create or Update Customer in Retently
Creates or updates a customer record
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Search customer by email in Retently
Searches for a customer by their email address
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Tag a survey response in Retently
Tags a survey response
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Search company in Retently
Finds information about a company
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Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer
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What can you automate with Adobe Commerce (Magento) + Retently?

Streamline your e-commerce feedback loops, customer updates, and order workflows with ready-made automation sequences.

What you can automate?
🔄
Sync store orders and survey records
Automatically create or update Retently customer profiles the moment an order is created in Adobe Commerce (Magento). Eliminate manual data entry and ensure every buyer receives timely feedback surveys.
📋
Capture every submitted field and order detail
Map complete order data, customer metadata, and survey responses across your platforms instead of basic name matches. Your records become a reliable source for customer analysis.
🔔
Alert your team instantly on new feedback
Notify your support or sales channel the moment a survey response or overall metric score update occurs in Retently. Keep stakeholders informed of critical customer sentiment changes.
🔀
Route workflows based on customer data
Trigger different actions depending on order values or survey scores submitted by the customer. Send high-value buyers to priority lists while tagging standard responses appropriately.
⏱️
Keep store records up to date automatically
Log sales order invoices, update customer groups, and record comments in Adobe Commerce (Magento) whenever survey interactions or metric updates take place.
🔍
Search and update instead of creating duplicates
Perform email searches in Retently before creating records, ensuring existing customers are updated rather than duplicated across your database.
🏷️
Handle later status changes and tags
Apply tags to survey responses or create order comments when invoices, shipments, or credit memos are processed in Adobe Commerce (Magento).
🔌
Extend your workflow to Google Sheets
Connect your core Adobe Commerce (Magento) and Retently flow to Google Sheets to log every order and feedback response in a central spreadsheet for review.
And much more...

Who is Adobe Commerce (Magento) + Retently integration for?

Connecting Adobe Commerce (Magento) to Retently helps store owners and support managers collect customer feedback automatically and keep store data perfectly aligned.

E-commerce Analysts
E-commerce Analysts
Customer Support Leads
Customer Support Leads
Agency Account Managers
Agency Account Managers
High-Volume Store Managers
High-Volume Store Managers
Fulfillment Coordinators
Fulfillment Coordinators
Operations Directors
Operations Directors
📈
E-commerce Analysts
You're reviewing customer satisfaction reports in Retently, but store order details in Adobe Commerce (Magento) only update when someone manually exports records, so the metrics you're analysing against are always outdated — with this integration, every new order and survey updates your systems instantly and your data stays current.
🚨
Customer Support Leads
You need to act fast on negative survey responses, but feedback data sits isolated from store purchase histories, so agents find out about issues too late — automating both apps means every feedback response links directly to store orders so your team can resolve tickets immediately.
🤝
Agency Account Managers
You answer to clients who want to see real-time customer feedback tied to store revenue, but manual reporting creates massive delays — connecting these apps means every satisfaction score and order syncs automatically, giving your clients accurate progress reports.
High-Volume Store Managers
The order volume in Adobe Commerce (Magento) is too high for anyone to keep up by hand, leading to missed survey triggers and forgotten feedback follow-ups — integrating these apps means every customer profile and survey dispatch happens automatically without manual effort.
📦
Fulfillment Coordinators
You depend on upstream purchase records to trigger customer follow-ups and surveys, but manual handoffs cause friction and delays — with this integration, order creation events trigger survey dispatches instantly, ensuring smooth customer communication.
🗂️
Operations Directors
You need a reliable history of customer interactions across your e-commerce and feedback platforms, but manual data entry leaves frequent gaps in your records — automating both apps guarantees a complete, unbroken audit trail for every customer journey.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Adobe Commerce (Magento) + Retently

Build and manage your Adobe Commerce (Magento) + Retently automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Adobe Commerce (Magento) + Retently with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Adobe Commerce (Magento) to Retently?
Frequently Asked Questions
You can connect Adobe Commerce (Magento) to Retently in one click using ready-made workflows on Integrately, or ask Integrately AI to build the automation and map the fields.
Can I automatically create Retently customers when an Adobe Commerce (Magento) order is placed?
Frequently Asked Questions
Can I connect Adobe Commerce (Magento), Retently, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Adobe Commerce (Magento) and Retently?
Frequently Asked Questions
How does Adobe Commerce (Magento) order data sync with Retently?
Frequently Asked Questions
Can I trigger actions based on Retently survey responses?
Frequently Asked Questions
Do I need coding skills to automate Adobe Commerce (Magento) and Retently?
Frequently Asked Questions
Is the Adobe Commerce (Magento) and Retently integration free?
Frequently Asked Questions
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