Acuity Scheduling + Microsoft Dynamics 365 CRM Integration

Integrate Acuity Scheduling to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each booking handled. Sync bookings, create leads, update contacts, and trigger follow-ups automatically.

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1.
  • Acuity Scheduling
    Appointment is scheduled (with filters) in Acuity Scheduling
  • Acuity Scheduling
    Appointment is scheduled in Acuity Scheduling Instant
  • Acuity Scheduling
    Appointment is rescheduled in Acuity Scheduling Instant
  • Acuity Scheduling
    Appointment is canceled in Acuity Scheduling Instant
  • Acuity Scheduling
    Order is completed in Acuity Scheduling Instant
  • Microsoft Dynamics 365 CRM
    Member is added to marketing list in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
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2.
  • Acuity Scheduling
    Search appointment using client info in Acuity Scheduling
  • Acuity Scheduling
    Get appointment by id in Acuity Scheduling
  • Acuity Scheduling
    Create appointment in Acuity Scheduling
  • Acuity Scheduling
    Reschedule appointment in Acuity Scheduling
  • Acuity Scheduling
    Cancel appointment in Acuity Scheduling
  • Acuity Scheduling
    Customize block off time in Acuity Scheduling
  • Acuity Scheduling
    Add package code in Acuity Scheduling
  • Acuity Scheduling
    Add coupon code in Acuity Scheduling
  • Microsoft Dynamics 365 CRM
    Search marketing list by name in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get contact by Id in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get marketing list members in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM

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Ready Workflows Ready Workflows for Acuity Scheduling + Microsoft Dynamics 365 CRM Integration

Capture bookings, organise appointments, keep CRM records updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Acuity Scheduling + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact from new Acuity Scheduling order

As an online store owner, you're likely using Acuity Scheduling to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate Acuity Scheduling with Microsoft Dynamics 365 CRM? This integration will allow you to automatically create a contact for each new order in Microsoft Dynamics 365 CRM.

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Connect more apps to your Acuity Scheduling + Microsoft Dynamics 365 CRM flow

Send calendar invites, alert teams in chat, sync customer records, collect payments, email clients, and schedule video calls after your core flow finishes. Pick a combination and activate it in one click.

Acuity Scheduling
Microsoft Dynamics 365 CRM
+
Microsoft OutlookMicrosoft Outlook (4)
+
Microsoft TeamsMicrosoft Teams (4)
+
HubSpotHubSpot (4)
+
StripeStripe (4)
+
GmailGmail (4)
+
ZoomZoom (4)
A
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Create a Microsoft Dynamics 365 CRM lead from every Acuity Scheduling appointment, and send a calendar invite in Microsoft Outlook
New Acuity Scheduling appointments immediately create a lead in Microsoft Dynamics 365 CRM and send an Outlook invite, keeping your sales pipeline fully synchronized.
A
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When an Acuity Scheduling appointment is canceled, update the lead in Microsoft Dynamics 365 CRM and notify your team via Microsoft Outlook
Canceled Acuity Scheduling bookings automatically update Microsoft Dynamics 365 CRM and notify your team through Microsoft Outlook, preventing scheduling confusion.
A
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If an Acuity Scheduling order is completed, create a contact in Microsoft Dynamics 365 CRM and send a receipt in Microsoft Outlook
Completed Acuity Scheduling orders automatically generate a contact in Microsoft Dynamics 365 CRM and email a receipt using Microsoft Outlook.
A
C
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Use ChatGPT to summarize Acuity Scheduling appointments, create a Microsoft Dynamics 365 CRM lead, and email the brief in Microsoft Outlook
ChatGPT summarizes new Acuity Scheduling client details, creating a Microsoft Dynamics 365 CRM lead and emailing a briefing via Microsoft Outlook.

Supported triggers and actions for Acuity Scheduling and Microsoft Dynamics 365 CRM

Mix and match to build the exact automation you need

Acuity Scheduling
Acuity Scheduling Triggers & Actions
Appointment is scheduled (with filters) in Acuity Scheduling
Triggers the automation when any appointment is scheduled, that matches criteria
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Instant
Appointment is scheduled in Acuity Scheduling
Triggers the automation when any appointment is scheduled
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Instant
Appointment is rescheduled in Acuity Scheduling
Triggers the automation when any appointment is rescheduled
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Instant
Appointment is canceled in Acuity Scheduling
Triggers the automation when any appointment is canceled
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Instant
Order is completed in Acuity Scheduling
Triggers the automation when any order is completed
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Search appointment using client info in Acuity Scheduling
Searches for an appointment using client information
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Get appointment by id in Acuity Scheduling
Retrieves an appointment using its id
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Create appointment in Acuity Scheduling
Schedule a new appointment
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Reschedule appointment in Acuity Scheduling
Reschedules an appointment
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Cancel appointment in Acuity Scheduling
Cancel appointments with a click of a button
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Customize block off time in Acuity Scheduling
Set unavailable time periods
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Add package code in Acuity Scheduling
Adds code snippets to a package
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Add coupon code in Acuity Scheduling
Apply a coupon code at checkout
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Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Member is added to marketing list in Microsoft Dynamics 365 CRM
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Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Search marketing list by name in Microsoft Dynamics 365 CRM
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Get contact by Id in Microsoft Dynamics 365 CRM
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Get marketing list members in Microsoft Dynamics 365 CRM
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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What can you automate with Acuity Scheduling + Microsoft Dynamics 365 CRM?

Streamline your scheduling and CRM workflows with automated triggers and actions.

What you can automate?
🔄
Sync bookings to CRM leads instantly
Automatically create a Microsoft Dynamics 365 CRM lead the moment a new appointment is scheduled in Acuity Scheduling. Eliminate manual data entry and ensure zero lag in your sales pipeline.
📥
Capture every submitted client field
Map all custom intake questions and submitted booking answers directly into your Microsoft Dynamics 365 CRM records. Maintain complete client profiles without copying data by hand.
📢
Alert your team the moment bookings happen
Notify your sales or support team via Microsoft Teams or Microsoft Outlook whenever an appointment is scheduled. Keep everyone aligned and ready for client interactions.
🔀
Route leads based on submitted criteria
Use conditional logic to handle VIP bookings, package codes, or coupon codes differently. Send high-priority leads to senior reps while standard bookings route normally.
✏️
Keep CRM records updated automatically
Automatically update Microsoft Dynamics 365 CRM contact details and lead statuses whenever an appointment is rescheduled or modified in Acuity Scheduling.
🔍
Search and update instead of duplicating
Check whether a client already exists in Microsoft Dynamics 365 CRM before creating a new record. Update existing profiles to maintain a clean database.
💳
Handle order completions and cancellations
Trigger automated workflows when Acuity Scheduling orders are completed or appointments are canceled. Keep your CRM financial and status records accurate.
🌐
Extend flows to popular supporting apps
Connect your core Acuity Scheduling and Microsoft Dynamics 365 CRM flow with tools like Slack, Stripe, Zoom, or Gmail for a complete multi-app automation stack.
And much more...

Who is Acuity Scheduling + Microsoft Dynamics 365 CRM integration for?

Connect Acuity Scheduling to Microsoft Dynamics 365 CRM to eliminate manual data entry, streamline lead management, and keep customer records synchronized across your business.

Performance marketers
Performance marketers
Sales representatives
Sales representatives
Client success managers
Client success managers
Support teams
Support teams
Account executives
Account executives
Operations managers
Operations managers
📈
Performance marketers
You're running appointment campaigns across multiple channels but your reporting sheet only updates when someone manually exports booking data, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new booking lands in the CRM instantly and your data stays current.
Sales representatives
You rely on rapid outreach to convert new prospects, but finding out about scheduled appointments hours later means leads go cold before you make contact — with this integration, every new booking creates a CRM lead instantly so you can follow up immediately.
🤝
Client success managers
You coordinate onboarding sessions for new clients, but manually transferring appointment details into client accounts leads to scheduling errors and missed notes — with this integration, every booking update syncs directly to your CRM records.
📋
Support teams
You handle high volumes of customer inquiries and appointment requests, but keeping your tracking records updated by hand causes massive administrative bottlenecks — with this integration, every order and appointment syncs automatically without manual effort.
🎯
Account executives
You manage complex sales pipelines and depend on upstream lead handoffs from booking tools to CRM pipelines, but delayed updates stall your deals — with this integration, every scheduled meeting updates your pipeline records right away.
🔍
Operations managers
You audit scheduling data and customer histories, but manual entry errors leave frustrating gaps in your audit trails — with this integration, every client interaction and booking status change is logged reliably.
Our team

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Why choose Integrately to automate Acuity Scheduling + Microsoft Dynamics 365 CRM

Build and manage your Acuity Scheduling + Microsoft Dynamics 365 CRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Acuity Scheduling + Microsoft Dynamics 365 CRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Automation is ready
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Frequently Asked Questions

How do I connect Acuity Scheduling to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Acuity Scheduling to Microsoft Dynamics 365 CRM in just one click using ready-made workflows on Integrately. Choose a pre-built template or ask Integrately AI to build the integration for you. You can also connect apps like Microsoft Outlook, Microsoft Teams, and Gmail.
Can I automatically create Microsoft Dynamics 365 CRM leads from Acuity Scheduling appointments?
Frequently Asked Questions
Can I connect Acuity Scheduling, Microsoft Dynamics 365 CRM, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Acuity Scheduling and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Acuity Scheduling handle appointment data during integration?
Frequently Asked Questions
How does Microsoft Dynamics 365 CRM receive updates from Acuity Scheduling?
Frequently Asked Questions
Do I need coding skills to automate Acuity Scheduling and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Acuity Scheduling and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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You Can Also Connect Acuity Scheduling or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Acuity Scheduling
Popular Acuity Scheduling Integrations
Connect Acuity Scheduling with calendar, payment, video conferencing, and email tools to streamline your booking workflows.
Microsoft Dynamics 365 CRM
Popular Microsoft Dynamics 365 CRM Integrations
Sync Microsoft Dynamics 365 CRM with marketing, support, accounting, and communication platforms to keep business data unified.