Acuity Scheduling + Customer.io Integration

Integrate Acuity Scheduling to Customer.io in one click, or tell Integrately AI how you want each appointment handled. Sync booking details, update customer segments, trigger real-time messages, and keep your communication channels current automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Acuity Scheduling
    Appointment is scheduled in Acuity Scheduling Instant
  • Acuity Scheduling
    Appointment is scheduled (with filters) in Acuity Scheduling
  • Acuity Scheduling
    Appointment is rescheduled in Acuity Scheduling Instant
  • Acuity Scheduling
    Appointment is canceled in Acuity Scheduling Instant
  • Acuity Scheduling
    Order is completed in Acuity Scheduling Instant
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2.
  • Acuity Scheduling
    Search appointment using client info in Acuity Scheduling
  • Acuity Scheduling
    Get appointment by id in Acuity Scheduling
  • Acuity Scheduling
    Create appointment in Acuity Scheduling
  • Acuity Scheduling
    Reschedule appointment in Acuity Scheduling
  • Acuity Scheduling
    Cancel appointment in Acuity Scheduling
  • Acuity Scheduling
    Customize block off time in Acuity Scheduling
  • Acuity Scheduling
    Add package code in Acuity Scheduling
  • Acuity Scheduling
    Add coupon code in Acuity Scheduling
  • Customer.io
    Add person to segment in Customer.io
  • Customer.io
    Create or Update Person in Customer.io
  • Customer.io
    Create event in Customer.io
  • Customer.io
    Create anonymous event in Customer.io

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Ready Workflows Ready Workflows for Acuity Scheduling + Customer.io Integration

Sync new appointments, update customer segments, trigger real-time communications, and track user behavior, all in just one click.

Most popular automationmost-popular-automations
Acuity Scheduling + Customer.io Integration

Create Customer.io person for new Acuity Scheduling order

When a new Acuity Scheduling order is placed, it's important to create a Customer.io person for the customer. This helps to integraiton the customer into your marketing ecosystem and allows you to track their engagement with your brand.

There are a few key pieces of information that you'll need in order to create a new marketing contact: name, email address, and order information. With this information, you can create a new Customer.io person and start sending them targeted communications.

In addition, you can also use this opportunity to upsell or cross-sell other products. By creating a new Customer.io person for every Acuity Scheduling order, you can maximize your chances of success with each customer.
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Acuity Scheduling + Customer.io Integration

Create Customer.io person for new Acuity Scheduling appointment

To best take advantage of every new Acuity Scheduling appointment, it is essential to have a strong marketing campaign in Customer.io in place. This will help ensure that potential customers are aware of the event and can easily find information about it.

By taking the time to create a robust Customer.io person list, businesses can maximize their chances of success with Acuity Scheduling appointment.
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Connect more apps to your Acuity Scheduling + Customer.io flow

Send booking details to your team, log customer data in spreadsheets, and trigger follow-up communications instantly. Pick a combination and activate it in one click.

Acuity Scheduling
Customer.io
+
Google CalendarGoogle Calendar (4)
+
StripeStripe (3)
+
ZoomZoom (3)
+
SlackSlack (3)
+
AirtableAirtable (3)
+
GmailGmail (3)
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Add every new Acuity Scheduling appointment to Customer.io and create a matching event in Google Calendar
New Acuity Scheduling appointments update Customer.io profiles instantly and block out time in Google Calendar, eliminating manual scheduling errors.
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When an appointment is rescheduled in Acuity Scheduling, update the Customer.io profile and update the event in Google Calendar
Rescheduled bookings automatically update your Customer.io data and adjust Google Calendar events without manual intervention.
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When an appointment is canceled in Acuity Scheduling, add the person to an inactive segment in Customer.io and remove the event in Google Calendar
Canceled bookings instantly update Customer.io segments and clear calendar slots to keep your records accurate.
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When an Acuity Scheduling order is completed, update Customer.io and log the session in Google Calendar
Completed orders trigger instant customer updates in Customer.io while logging the session in Google Calendar.

Supported triggers and actions for Acuity Scheduling and Customer.io

Mix and match to build the exact automation you need

Acuity Scheduling
Acuity Scheduling Triggers & Actions
Instant
Appointment is scheduled in Acuity Scheduling
Triggers the automation when any appointment is scheduled
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Appointment is scheduled (with filters) in Acuity Scheduling
Triggers the automation when any appointment is scheduled, that matches criteria
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Instant
Appointment is rescheduled in Acuity Scheduling
Triggers the automation when any appointment is rescheduled
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Instant
Appointment is canceled in Acuity Scheduling
Triggers the automation when any appointment is canceled
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Instant
Order is completed in Acuity Scheduling
Triggers the automation when any order is completed
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Search appointment using client info in Acuity Scheduling
Searches for an appointment using client information
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Get appointment by id in Acuity Scheduling
Retrieves an appointment using its id
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Create appointment in Acuity Scheduling
Schedule a new appointment
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Reschedule appointment in Acuity Scheduling
Reschedules an appointment
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Cancel appointment in Acuity Scheduling
Cancel appointments with a click of a button
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Customize block off time in Acuity Scheduling
Set unavailable time periods
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Add package code in Acuity Scheduling
Adds code snippets to a package
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Add coupon code in Acuity Scheduling
Apply a coupon code at checkout
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Customer.io
Customer.io Triggers & Actions
No trigger is available
Add person to segment in Customer.io
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Create or Update Person in Customer.io
Generates a new invoice
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Create event in Customer.io
Adds a new contact to the contact list
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Create anonymous event in Customer.io
Creates a confidential gathering without disclosing organizer's identity
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What can you automate with Acuity Scheduling + Customer.io?eks

Streamline your appointment workflows and customer communications by connecting Acuity Scheduling and Customer.io for real-time synchronization.

What you can automate?
🔄
Sync New Appointments to Customer Profiles
Automatically create or update person profiles in Customer.io the moment an appointment is scheduled in Acuity Scheduling, ensuring your customer database is always up to date.
📋
Capture Every Submitted Booking Field
Map all custom client intake questions and appointment details from Acuity Scheduling directly into custom attributes within Customer.io.
🔔
Trigger Real-Time Customer Communication
Add new booking participants to specific segments in Customer.io instantly to trigger targeted email campaigns and onboarding flows.
🔀
Route Clients Based on Package Codes
Segment customers in Customer.io automatically depending on the specific package code or coupon code used during their Acuity Scheduling checkout.
📅
Keep Customer Records Current on Reschedule
Update existing Customer.io profiles instantly whenever a client reschedules their appointment in Acuity Scheduling.
🔍
Prevent Duplicate Profiles with Smart Search
Search for existing client information before creating records in Customer.io to ensure clean data management without duplicate entries.
💳
Handle Order and Cancellation Events
Move clients to inactive segments in Customer.io automatically when an Acuity Scheduling appointment is canceled or an order is completed.
🔗
Extend Workflows to Collaboration Tools
Connect Acuity Scheduling and Customer.io to Slack or Google Calendar to notify your team and block out time simultaneously.
And much more...

Who is Acuity Scheduling + Customer.io integration for?

Scheduling coordinators, customer success managers, and sales teams who rely on timely appointment data to trigger real-time engagement and maintain seamless customer communication.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client success executives
Client success executives
High-volume booking managers
High-volume booking managers
Sales development reps
Sales development reps
Appointment coordinators
Appointment coordinators
📈
Performance marketers
You're running booking campaigns across multiple channels but your analytics dashboards only update when someone manually exports appointment data, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new booking updates Customer.io instantly and your data stays current.
Customer support leads
You need to initiate onboarding sequences the moment a client books a session, but manual profile creation delays communication and leaves new clients waiting — this integration means every scheduled appointment updates Customer.io immediately so automated messaging triggers without delay.
📋
Client success executives
You report on client engagement to external stakeholders and need accurate booking records, but manual data entry leaves gaps in your tracking history — this integration means every appointment change updates Customer.io reliably so your reports reflect real-time activity.
🔄
High-volume booking managers
You manage hundreds of client appointments weekly and your team cannot keep up with copying booking details into customer communication platforms, leading to fragmented contact profiles — automating both apps means every scheduled time slot updates Customer.io automatically.
🤝
Sales development reps
You depend on upstream appointment setters to log prospect interactions before you can initiate follow-up sequences, but manual handoffs cause missed touchpoints — connecting these apps means every new booking updates Customer.io instantly so you can engage leads right away.
🗂️
Appointment coordinators
You maintain client scheduling histories but keep finding missing profile records because manual data entry is prone to human error — integrating these apps means every appointment event updates Customer.io so your history remains complete and accurate.
Our team

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Why choose Integrately to automate Acuity Scheduling + Customer.io

Build and manage your Acuity Scheduling + Customer.io automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Acuity Scheduling + Customer.io with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Acuity Scheduling to Customer.io?
Frequently Asked Questions
You can connect Acuity Scheduling to Customer.io using 1-click ready workflows or by asking Integrately AI to build your integration. Additional tools like Google Calendar, Slack, and Stripe can also be connected seamlessly.
Can I automatically update customer segments in Customer.io when a new appointment is scheduled in Acuity Scheduling?
Frequently Asked Questions
Can I connect Acuity Scheduling, Customer.io, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Acuity Scheduling and Customer.io?
Frequently Asked Questions
How are appointment cancellations handled between Acuity Scheduling and Customer.io?
Frequently Asked Questions
Can I sync customer profile data when an Acuity Scheduling order is completed?
Frequently Asked Questions
Do I need coding skills to automate Acuity Scheduling and Customer.io?
Frequently Asked Questions
Is the Acuity Scheduling and Customer.io integration free?
Frequently Asked Questions
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You Can Also Connect Acuity Scheduling or Customer.io With 1500+ Other Apps

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Customer.io
Popular Customer.io Integrations
Sync Customer.io with marketing platforms, helpdesks, and databases to power real-time customer communication.