Create ActiveDEMAND contact for new LiveAgent ticket
One way to do this is to set up this LiveAgent - ActiveDEMAND integration. It will automatically create a ActiveDEMAND contact for new LiveAgent tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.
Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ActiveDEMAND contacts for every LiveAgent ticket is a great place to start.