Activechat + Freshservice Integration

Connect Activechat to Freshservice - Automate your workflows in 1-click

Leverage Activechat automations to personalize customer journeys, automate email marketing communications, and resolve customer queries faster. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Skip the manual back and forth! Easily automate the flow of data between Activechat & Freshservice using Integrately.

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Ready Workflows For Activechat + Freshservice Integration

Just click on the workflow you want to automate

Create Freshservice ticket for new Activechat response

Creating Freshservice tickets automatically for every new Activechat response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.

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Create Your Own Activechat & Freshservice Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Response is captured from bot in Activechat
Triggers the automation whenever a response is captured from a bot
Instant
Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

3x-10x Less Expensive Than Popular Alternatives

Popular Alternative

😐

750 Tasks

in $19.⁹⁹

Integrately

😍

2,000 Tasks

in $19.⁹⁹

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Integrate Activechat & Freshservice In 1 Click
And Save Time & Money Both

Integrately makes automation accessible to everyone with features like ready 1-click automations, text-to-automation AI, and a guided automation setup process (Guided UI). If you still need help, our 24/5 live chat support has got you covered. So why wait? Sign up for your free plan and automate now!

Want to automate something else in your workflow?

You Can Also Connect Activechat or Freshservice With 1200+ Other Apps

Activechat is an AI-powered Chatbot platform that enables you to automate your sales and marketing funnel. ActiveChat saves time, increases the conversion rates of your website and makes business scalable.

See Activechat Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations