Create SolarWinds Service Desk user for new Act! 365 contact
Act! 365 + SolarWinds Service Desk Integration
Act! 365 + SolarWinds Service Desk Integration
Integrate Act! 365 to SolarWinds Service Desk in one click, or tell Integrately AI how you want each contact handled. Create incidents instantly, sync your IT requests, alert your support team, and track resolution workflows without manual data entry.
Free forever.Use premium features free for 14 days.1.
New contact is created in Act! 365
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
2.
- Create contact in Act! 365
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for Act! 365 + SolarWinds Service Desk Integration
Capture contacts, create IT service incidents, update your support queues, alert your technicians, and track progress, all in just one click.
Most popular automation
Create Act! 365 contact for new SolarWinds Service Desk user
SolarWinds Service Desk + Act! 365 Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Act! 365 + SolarWinds Service Desk flow
Sync new contacts and support incidents with team communication, issue tracking, and document tools to keep your entire organization aligned. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zendesk (3)
Zendesk (3) +
Microsoft Outlook (3)
Microsoft Outlook (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) A
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Add every new Act! 365 contact to SolarWinds Service Desk, and notify your support channel in Slack
New Act! 365 contacts instantly generate a corresponding incident in SolarWinds Service Desk while alerting your Slack support channel, removing manual handoffs.
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When an incident is created in SolarWinds Service Desk, create a contact in Act! 365 and notify your team in Slack
Keep your sales team aligned by syncing new SolarWinds Service Desk incidents back into Act! 365 and broadcasting updates on Slack.
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A
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When a user is created in SolarWinds Service Desk, create an Act! 365 contact and post the update in Slack
New user registrations in SolarWinds Service Desk automatically generate Act! 365 contacts and notify your team on Slack.
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Use Claude to evaluate new Act! 365 contacts, create a SolarWinds Service Desk incident, and alert Slack
Analyze incoming Act! 365 contacts with Claude before creating a SolarWinds Service Desk incident and notifying Slack.
Supported triggers and actions for Act! 365 and SolarWinds Service Desk
Mix and match to build the exact automation you need
Act! 365 Triggers & Actions
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with Act! 365 + SolarWinds Service Desk?
Streamline your sales-to-support handoffs by connecting customer records directly to IT service management workflows.
🔄
Create service incidents from new contacts
Automatically generate a SolarWinds Service Desk incident whenever a new contact is created in Act! 365. Your support team receives requests instantly without manual copying.
📝
Capture every submitted contact field
Map all available contact details from Act! 365 into SolarWinds Service Desk fields. Ensure your technicians get complete background information on every ticket.
📢
Notify support staff instantly
Alert your team the moment an Act! 365 contact generates a SolarWinds Service Desk incident. Ensure rapid response times for every client.
🔀
Route incidents based on contact attributes
Send high-priority Act! 365 contacts to dedicated SolarWinds Service Desk queues while standard requests follow normal workflows.
🔄
Keep records updated across platforms
Synchronize profile updates between Act! 365 and SolarWinds Service Desk automatically so your database remains accurate at all times.
🛡️
Prevent duplicate records
Check existing database entries before creating new SolarWinds Service Desk incidents or Act! 365 contacts to keep your systems clean.
📋
Handle status changes and updates
Trigger automated follow-ups in Act! 365 when SolarWinds Service Desk incidents change status or reach resolution.
💬
Extend workflows to Slack
Connect your Act! 365 and SolarWinds Service Desk core flow to Slack for instant team notifications and streamlined collaboration.
And much more...
Who is Act! 365 + SolarWinds Service Desk integration for?
Sales and IT service teams who need to bridge customer acquisition with incident management will find this integration eliminates manual data transfer completely.
Operations Managers
IT Helpdesk Supervisors
Account Managers
Customer Success Leads
Service Desk Technicians
CRM Administrators
📈
Operations Managers
You're reviewing customer acquisition metrics in Act! 365 while IT workload is tracked separately in SolarWinds Service Desk, so your operational reports never match up — this integration means every new contact automatically generates a service record and your analytics stay unified.
⚡
IT Helpdesk Supervisors
You manage incoming tickets in SolarWinds Service Desk but sales leads in Act! 365 arrive through separate channels, so support technicians find out about client issues too late — automating both apps means technical incidents are logged the second a contact is created.
🤝
Account Managers
You need to show clients transparent progress on their requests, but keeping Act! 365 profiles synchronized with SolarWinds Service Desk takes hours of manual copying — connecting these apps means contact data flows instantly into service tickets.
📊
Customer Success Leads
You handle high volumes of customer contacts daily in Act! 365 and cannot keep up with manual incident creation in SolarWinds Service Desk — with this integration, every contact submission creates a service ticket immediately without human delay.
🛠️
Service Desk Technicians
You depend on sales teams to hand over customer details from Act! 365 before you can resolve technical requests in SolarWinds Service Desk — automating this process means incident records appear complete and ready for action immediately.
🗂️
CRM Administrators
You need reliable audit histories across your software stack, but missing entries between Act! 365 and SolarWinds Service Desk create data gaps — this integration means every contact and incident is logged accurately and permanently.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Act! 365 + SolarWinds Service Desk
Build and manage your Act! 365 + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Act! 365 + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
Connect Act! 365 + SolarWinds Service Desk Now 
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Frequently Asked Questions
How do I connect Act! 365 to SolarWinds Service Desk?
You can connect Act! 365 to SolarWinds Service Desk instantly using 1-click automations on Integrately. Choose from ready templates or ask Integrately AI to build your custom workflow, integrating seamlessly with tools like Slack and Google Drive.
Can I automatically create SolarWinds Service Desk incidents from Act! 365 contacts?
Can I connect Act! 365, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Act! 365 and SolarWinds Service Desk?
How does Act! 365 handle new contact triggers for IT support workflows?
Can SolarWinds Service Desk incidents trigger actions in Act! 365?
Do I need coding skills to automate Act! 365 and SolarWinds Service Desk?
Is the Act! 365 and SolarWinds Service Desk integration free?
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