Act! 365 + JivoChat Integration

You're running web campaigns driving traffic to live chat widgets, but your tracking records only update when someone manually exports visitor chats, so the lead counts you're optimising against are always a few hours behind — with this integration, every new chat lead populates your CRM instantly and your data stays current.

You manage incoming offline messages from website visitors, but your support team finds out about inquiries hours too late because tickets require manual copying from chat logs — automating both apps means every offline message creates a CRM contact immediately and your team responds without delay.

You answer to clients who want immediate visibility into incoming prospect conversations, but your reporting spreadsheets lack recent chat details until end-of-week reviews — this integration means every finished conversation logs directly into your customer database so stakeholders see progress in real time.

The volume of live website visitors is too high for anyone to keep up by hand, leaving valuable prospect details trapped in chat transcripts instead of your CRM — connecting these apps means every visitor interaction automatically generates a contact record so you never miss a follow-up.

You own the next step in onboarding prospects and depend on support staff to hand over visitor details from live chats, but manual handoffs frequently cause dropped leads — this automation means every chat conclusion populates your management platform instantly and handoffs happen without friction.

You need a reliable customer history in your database, but manual data entry leaves frustrating gaps and duplicate contact entries across your tools — connecting these apps means every visitor update and offline message logs cleanly into your CRM with zero manual effort.