Act! 365 + Delighted Integration

Integrate Act! 365 to Delighted in one click, or tell Integrately AI how you want each contact handled. Schedule surveys, update your CRM records, alert your team, and track responses automatically.

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1.
  • Act! 365
    New contact is created in Act! 365
  • Delighted
    New survey response is received in Delighted Instant
Arrow Right
2.
  • Act! 365
    Create contact in Act! 365
  • Delighted
    Schedule a survey in Delighted

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Ready Workflows Ready Workflows for Act! 365 + Delighted Integration

Capture responses, schedule surveys, keep your contacts updated, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Delighted + Act! 365 Integration

Create Act! 365 contact for new Delighted response

When someone completes your Delighted, a new contact is automatically created in your Act! 365. This way, you can quickly follow up with the response and turn them into a customer!

Plus, all of the information from the Delighted is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Delighted - Act! 365 integration set up makes it easy to manage your customer relationships and grow your business.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Act! 365 + Delighted flow

Sync customer feedback with your CRM, notify your support team, and manage follow-ups across your entire stack. Pick a combination and activate it in one click.

Act! 365
Delighted
+
SalesforceSalesforce (4)
+
HubspotHubspot (4)
+
MailchimpMailchimp (4)
+
SlackSlack (4)
+
GmailGmail (4)
+
StripeStripe (4)
A
D
S
When a new contact is created in Act! 365, schedule a survey in Delighted and create a lead in Salesforce.
Every new Act! 365 contact immediately triggers a Delighted survey schedule and creates a corresponding lead in Salesforce without manual data entry.
D
A
S
When a survey response is received in Delighted, update the contact in Act! 365 and update the record in Salesforce.
Customer feedback from Delighted updates your Act! 365 contact details and syncs status changes in Salesforce automatically.
A
D
S
If a new Act! 365 contact is enterprise tier, schedule a Delighted survey and create an enterprise account in Salesforce.
High-value contacts in Act! 365 automatically receive targeted Delighted surveys and dedicated enterprise records in Salesforce.
D
A
S
Use Claude to summarise new Delighted survey feedback, update Act! 365, and create a task in Salesforce.
Claude analyses incoming Delighted survey responses, updates your Act! 365 contact history, and opens follow-up tasks in Salesforce.

Supported triggers and actions for Act! 365 and Delighted

Mix and match to build the exact automation you need

Act! 365
Act! 365 Triggers & Actions
New contact is created in Act! 365
Triggers the automation when a new contact is added
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Create contact in Act! 365
Adds a new contact to the database
Try it →
Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
Try it →
Schedule a survey in Delighted
Schedules a survey
Try it →

What can you automate with Act! 365 + Delighted?

Connect your contact management and customer feedback workflows to run seamlessly without manual effort.

What you can automate?
🔄
Automate survey scheduling on contact creation
Trigger a Delighted survey schedule the moment a new contact is created in Act! 365. Eliminate manual scheduling tasks and ensure every customer receives timely feedback requests.
📋
Capture all submitted contact fields
Map detailed contact properties from Act! 365 straight into Delighted survey parameters. Ensure your feedback campaigns carry complete context for every respondent.
🔔
Notify your team when feedback arrives
Send instant notifications whenever a new survey response is received in Delighted. Keep your sales and support teams aligned on customer sentiment.
🔀
Route workflows based on survey scores
Take different actions depending on whether a Delighted score is positive or negative. Automatically create follow-up tasks or trigger escalation alerts.
🔄
Keep contact records continuously updated
Sync survey response data back into your Act! 365 contact profiles. Maintain an up-to-date view of customer satisfaction across your entire organization.
🛡️
Prevent duplicate contact entries
Check existing records before creating new entries between Act! 365 and Delighted. Keep your database clean and free of redundant profiles.
📅
Manage follow-up status changes
Update contact stages and task statuses in Act! 365 when customer feedback is received. Keep your pipeline moving without manual tracking.
🔌
Extend your workflow to additional tools
Connect your Act! 365 and Delighted automation with Slack, Gmail, or your CRM. Build multi-step pipelines that keep every department in sync.
And much more...

Who is Act! 365 + Delighted integration for?

Connecting Act! 365 and Delighted helps sales teams, customer success managers, and marketers streamline feedback collection and contact management without manual data entry.

Sales managers
Sales managers
Customer success teams
Customer success teams
Account executives
Account executives
Marketing directors
Marketing directors
Operations specialists
Operations specialists
Support leads
Support leads
📈
Sales managers
You're tracking contact creation in Act! 365 but customer survey follow-ups happen manually, so feedback requests are often delayed or missed entirely — this integration means every new contact triggers a scheduled survey instantly and your process runs without friction.
⚡
Customer success teams
You need to monitor satisfaction scores from Delighted alongside contact records in Act! 365, but manual syncing leaves gaps in your client history — with this integration, every survey response updates your contact data automatically and keeps your team informed.
🤝
Account executives
You manage client pipelines in Act! 365 while relying on Delighted ratings to gauge satisfaction, but checking feedback platforms separately wastes valuable hours — automating both apps means survey schedules and contact updates happen in the background.
📊
Marketing directors
High volumes of incoming Act! 365 contacts make manual survey scheduling impossible to maintain, leading to unmeasured customer interactions — with this integration, every new contact receives a scheduled survey without requiring manual intervention.
🔄
Operations specialists
You depend on accurate contact data flowing between Act! 365 and Delighted, but manual handoffs cause delayed follow-ups and data discrepancies — this integration means every record stays synchronized across your entire workflow.
📝
Support leads
You need a complete history of customer feedback attached to every Act! 365 contact profile, but scattered data leads to missed insights — automating both apps means every survey response links directly to your contact records.
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Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Act! 365 + Delighted

Build and manage your Act! 365 + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Act! 365 + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Act! 365 to Delighted?
Frequently Asked Questions
You can connect Act! 365 to Delighted in 1 click using ready automation templates on Integrately, or ask Integrately AI to build the workflow for you. It integrates smoothly with tools like Salesforce, HubSpot, and Slack.
Can I automatically schedule a Delighted survey when a new contact is created in Act! 365?
Frequently Asked Questions
Can I connect Act! 365, Delighted, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Act! 365 and Delighted?
Frequently Asked Questions
How does Act! 365 handle contact creation triggers?
Frequently Asked Questions
How does Delighted handle incoming survey responses?
Frequently Asked Questions
Do I need coding skills to automate Act! 365 and Delighted?
Frequently Asked Questions
Is the Act! 365 and Delighted integration free?
Frequently Asked Questions
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Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Act! 365 or Delighted With 1500+ Other Apps

Act! 365
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Delighted
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