2Chat + Zendesk Integration

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Zendesk + 2Chat Integration

Send 2Chat message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - 2Chat integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in 2Chat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic 2Chat messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + 2Chat Integration

Create 2Chat contact from new Zendesk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in 2Chat. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - 2Chat integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in 2Chat.

This makes it easy to keep track of your support tickets and contacts in one place.
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2Chat + Zendesk Integration
1.
  • 2Chat
    Participant is left whatsapp group in 2Chat Instant
  • 2Chat
    Whatsapp conversation is started in 2Chat Instant
  • 2Chat
    Whatsapp message is recieved in 2Chat Instant
  • 2Chat
    Whatsapp message is send or recieved in 2Chat Instant
  • 2Chat
    Participant is joined whatsapp group in 2Chat Instant
  • 2Chat
    Participant is removed from whatsapp group in 2Chat Instant
  • 2Chat
    Whatsapp group message is received in 2Chat Instant
  • 2Chat
    Whatsapp call is received in 2Chat Instant
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
2.
  • 2Chat
    Send whatsapp group media message in 2Chat
  • 2Chat
    Verify if the phone number has a whatsapp account in 2Chat
  • 2Chat
    Create whatsapp business product in 2Chat
  • 2Chat
    Create contact in 2Chat
  • 2Chat
    Send whatsapp group text message in 2Chat
  • 2Chat
    Send whatsapp text message in 2Chat
  • 2Chat
    Send whatsapp media message in 2Chat
  • 2Chat
    Set whatsapp profile picture in 2Chat
  • 2Chat
    Search whatsapp business products in 2Chat
  • 2Chat
    Update whatsapp business product in 2Chat
  • 2Chat
    Set whatsapp status in 2Chat
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk
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