Powerful Ways to Use WooCommerce + Freshdesk Integrations

Integrate WooCommerce + Freshdesk

If you have been running your eCommerce business using WooCommerce and managing support tickets using Freshdesk, then you really need tips to stop juggling between these two apps!

Because managing orders and customer support separately takes time and effort. It can hinder business growth, decrease productivity and even affect team performance.

On the other hand, if you integrate these tools (WooCommerce + Freshdesk), you can manage your e-Commerce processes and customer support queries in one place – saving you time and customer experience.

How Does WooCommerce Work?

WooCommerce is a WordPress plugin that helps you set up your online store using WordPress. 

But, how does it work?

💪To get started with WooCommerce, you need to install it on your WordPress site.

💪You can do this by navigating to the Plugins section in your WordPress dashboard and searching for WooCommerce. 

💪Then click on ‘install’ and ‘activate’.

💪Then set up your payment options, shipping methods, and tax rates. You can also customise the look and feel of your store by selecting a theme or creating a custom design.

💪Begin selling products by going to your WordPress dashboard’s “Products” section and clicking “Add New.”

How Does Freshdesk Work?

Freshdesk is a powerful customer support software that allows businesses to provide exceptional customer service.

💪Customers require creating support tickets 

💪Once the ticket is created, support agents need to manage and assign them to team members

💪Customer support agents can easily organize, prioritize, and assign tickets to the right team members using Freshdesk’s user-friendly dashboard 

💪And with robust reporting and analytics tools, it is simple to track key performance metrics

Why Integrate WooCommerce + Freshdesk

Integrating WooCommerce with Freshdesk can be beneficial for businesses that use both platforms. Here are some Advantages of Connecting WooCommerce + Freshdesk.

✅Improves efficiency in the management of orders and customer queries

✅Save much time and effort from switching from one app to another

✅Reduces chances of human errors and improves business output

✅Improves customer experiences and satisfaction

Powerful Ways To Connect WooCommerce + Freshdesk

Create a powerful integration between your WooCommerce store and Freshdesk that streamlines your customer support operations and improves customer satisfaction.

Create Freshdesk ticket for new WooCommerce order

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Create Freshdesk ticket for new WooCommerce customer

Activate

Find all the powerful ways to connect WooCommerce + Freshdesk or create your own integration In clicks.

How To Integrate WooCommerce With Freshdesk using Integrately

Integrately is a popular automation platform that allows businesses to integrate different apps and platforms without writing any code. Here are the steps to integrate WooCommerce with Freshdesk using Integrately

Step 1

• Sign up for an Integrately account 

Step 2

• Select WooCommerce as your first app from the search bar

• Select Freshdesk as your second app

Step 3

Choose the event that will trigger the workflow. For example, ‘Create Freshdesk ticket for new WooCommerce order’

Step 4

• Connect your WooCommerce account to Integrately by providing your WooCommerce API credentials.

• Connect your Freshdesk account to Integrately by providing your Freshdesk API credentials.

Step 5

• Map the fields from WooCommerce to Freshdesk. For example, you can map the customer’s name and email address from WooCommerce to the ticket details in Freshdesk.

Step 6

• Test the integration by placing a test order in WooCommerce and verifying that a new ticket is created in Freshdesk.
• Save the workflow and activate it.

Once the integration is set up, every time a new order is placed in WooCommerce, a new ticket will be created in Freshdesk with the customer’s information and order details. This can help businesses manage customer inquiries more efficiently and provide better support.