Enhance Customer Experience With Zonka Feedback + Google Sheets Integrations

Why Integrate Zonka Feedback + Google Sheets

Before understanding why, let’s recap what these tools are:

Google Sheets is a versatile spreadsheet tool that allows you to organize and analyze data effectively.

Zonka Feedback is a comprehensive omnichannel feedback management platform that offers advanced features for collecting, analyzing, and acting on customer feedback.

This duo helps you analyze customer feedback and obtain real-time insights into issues affecting customer experience. Here are the advantages of integrating Zonka Feedback + Google Sheets

• A streamlined feedback process – No more manual data entry
• Real-time collaboration –  Analyze trends and make informed decisions in sync
• Enhanced Insights & Reporting – Get detailed reports including trend analysis, sentiment analysis, and NPS (Net Promoter Score) to improve customer experience and satisfaction.

What is Integrately and How Integrately Enables Powerful Integrations

Integrately is a 1-click automation platform that connects various apps and services to create automated workflows. For example, using Integrately’s survey integrations, you can set up a workflow that automatically transfers feedback data from Zonka Feedback to Google Sheets without manually entering it.

It provides a wide range of pre-built templates for popular integrations which simplifies the setup process. These templates serve as a foundation for creating custom workflows and can be customized to meet specific requirements.

With Integrately, you can focus on your important business activities while your integrations run in the background. This ensures your data remains updated and your workflows run smoothly and efficiently.

Powerful Ways To Connect Zonka Feedback + Google Sheets

Once you have your data added to Google Sheets automatically, you can take your data analysis to the next level. By leveraging survey logic and branching using Zonka Feedback, you can trigger different actions in Google Sheets based on specific responses making your data analysis super easy and effective.

You can perform these workflows and maximize your capabilities with this dynamic integration duo.

• Automatically create a new row in Google Sheets when a new survey response is received in Zonka Feedback: Helpful when you have to collect data from multiple sources and consolidate it in one place.
  

  

• Set up survey logic and branching to update rows in Google Sheets: A dynamic approach to automated data management in which you can update rows when a new survey response is received in Zonka Feedback based on predefined conditions.

How To Integrate Zonka Feedback With Google Sheets

Step 1: Go to the Integrately sign-up page

Step 2: Search for Zonka Feedback as your first app

Step 3: Then search for Google Sheets as the second app

Step 4: Select the workflow action you want to perform from the given options

Step 5: Connect both accounts using credentials and permissions and by following the steps guided by Integrately

Step 6: Proceed to map all required fields, configure conditions, filters, and other settings

Step 7: After completing the setup, test your automation to ensure it functions correctly and make it live

How Does Zonka Feedback Work

At the heart of Zonka feedback is its user-friendly interface and comprehensive set of features that make it incredibly useful for conducting surveys of any kind. All you need to do is choose from a range of survey templates that this survey tool offers to create your desired survey form, whether it is a CX metric survey like an NPS survey, CSAT survey, CES survey, a generic product feedback survey, website survey, patient satisfaction survey or any other.

• With the customization options available, you can add fields, change the design and theme, add logos and images, and insert some conditional logic to make your survey form highly interactive.
• Once your survey is ready, you can share it via multiple survey distribution channels including email, website, SMS, In-app, and offline to collect maximum and relevant responses.
• You can even target specific groups and segment your survey audience, ensuring that it reaches the right people for valuable insights.
• As soon as any response is submitted, you will be able to view it in real-time through the dashboard, anytime, anywhere, and from any device.
• You can also get detailed reports through its advanced reporting and analytics and analyze trends, track performance metrics, and gain a deeper understanding of your audience’s feedback.

How Does Google Sheet Work

Google Sheets is a versatile and user-friendly spreadsheet application that offers a wide range of features to help you organize, analyze, and visualize your data.

• It offers a flexible and customizable interface that allows you to create and manage spreadsheets for various purposes such as tracking expenses, managing inventory, or analyzing sales data.
• It has sheets that consist of rows and columns with cells that can store data such as text, numbers, and formulas which are further organized into workbooks.
• Multiple users can work on the same spreadsheet simultaneously, making it easy for you to collaborate with colleagues and share data.
• From basic arithmetic to complex statistical analysis, you can perform calculations and analyze data using its wide range of formulas and functions.
• Whether you’re looking to track trends, compare data sets, or present your findings, it offers a variety of visualization options like charts, graphs, and pivot tables to help you communicate your data effectively.