Teamwork Desk + Wassenger Integration

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Teamwork Desk + Wassenger Integration

Send Wassenger message for new Teamwork Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Teamwork Desk - Wassenger integration. Whenever a new ticket is created in Teamwork Desk, you will immediately receive a message in Wassenger notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Wassenger messages for new Teamwork Desk tickets today - your customers will appreciate it!
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Teamwork Desk + Wassenger Integration

Create Wassenger contact from new Teamwork Desk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Wassenger. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Wassenger integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Wassenger.

This makes it easy to keep track of your support tickets and contacts in one place.
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Teamwork Desk + Wassenger Integration
1.
  • Teamwork Desk
    Ticket is created in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is assigned in Teamwork Desk Instant
  • Teamwork Desk
    Thread is updated in Teamwork Desk Instant
  • Teamwork Desk
    Customer sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is unassigned in Teamwork Desk Instant
  • Teamwork Desk
    Agent sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket note is created in Teamwork Desk Instant
  • Teamwork Desk
    Customer is created in Teamwork Desk Instant
  • Wassenger
    Message received from WhatsApp in Wassenger Instant
  • Wassenger
    Message sent to WhatsApp in Wassenger Instant
  • Wassenger
    Message is read from WhatsApp in Wassenger Instant
2.
  • Teamwork Desk
    Update customer in Teamwork Desk
  • Teamwork Desk
    Add reply to a ticket in Teamwork Desk
  • Teamwork Desk
    Remove ticket in Teamwork Desk
  • Teamwork Desk
    Create ticket in Teamwork Desk
  • Teamwork Desk
    Create customer in Teamwork Desk
  • Teamwork Desk
    Search Ticket in Teamwork Desk
  • Teamwork Desk
    Search customer in Teamwork Desk
  • Wassenger
    Send WhatsApp message in Wassenger
  • Wassenger
    Send WhatsApp video message in Wassenger
  • Wassenger
    Send WhatsApp image message in Wassenger
  • Wassenger
    Send WhatsApp documents/audios message in Wassenger
  • Wassenger
    Send WhatsApp group message in Wassenger
  • Wassenger
    Search WhatsApp message in Wassenger
  • Wassenger
    Update WhatsApp message in Wassenger
  • Wassenger
    Send WhatsApp scheduled message in Wassenger
  • Wassenger
    Send WhatsApp scheduled message to group in Wassenger
  • Wassenger
    Send WhatsApp location message using coordinates in Wassenger
  • Wassenger
    Send WhatsApp location message using an address in Wassenger
  • Wassenger
    Create new internal contact (chat only) in Wassenger
  • Wassenger
    Search contact in Wassenger
  • Wassenger
    Update internal contact (chat only) in Wassenger
  • Wassenger
    Create user in Wassenger
  • Wassenger
    Create WhatsApp new group chat in Wassenger
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