Pipedrive + Zammad Integration

Integrate Pipedrive to Zammad in one click, or tell Integrately AI how you want each deal handled. Create support tickets, notify your service team, update customer profiles, and track issues automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
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2.

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Ready Workflows Ready Workflows for Pipedrive + Zammad Integration

Create tickets, manage customer relationships, keep support teams updated, and sync data, all in just one click.

Most popular automationmost-popular-automations
Pipedrive + Zammad Integration

Create Zammad ticket for new Pipedrive deal

Pipedrive is a great tool for managing customer relationships. However, when an deal is created in Pipedrive, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Zammad whenever an deal is created in Pipedrive. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Pipedrive + Zammad Integration

Create Zammad ticket for new Pipedrive person

If you're using Pipedrive to send your marketing emails, you can also use it to create and manage ticket for Zammad. person created in Pipedrive will automatically be created as ticket in Zammad, so you can easily keep track of all Zammad requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Pipedrive + Zammad flow

Notify support reps in messaging apps, log details in spreadsheets, and trigger follow-up communications after tickets are created. Pick a combination and activate it in one click.

Pipedrive
Zammad
+
GmailGmail (4)
+
SlackSlack (4)
+
MailchimpMailchimp (3)
+
StripeStripe (3)
+
CalendlyCalendly (3)
+
Google SheetsGoogle Sheets (3)
P
Z
G
Create a Zammad ticket from every new Pipedrive deal, and send a confirmation email in Gmail
New Pipedrive deals instantly generate support tickets in Zammad while Gmail notifies your customer, removing manual outreach delays.
P
Z
G
When a Pipedrive lead is created, create a Zammad user and send an introductory email in Gmail
Every new Pipedrive lead automatically sets up a Zammad user profile and triggers a welcome email via Gmail.
P
Z
G
When a Pipedrive organization is updated, update the Zammad organization and email the account manager via Gmail
Organization updates in Pipedrive sync directly to Zammad and notify account managers via Gmail instantly.
P
Z
G
Use Claude to draft a custom Zammad ticket response from new Pipedrive notes, create the ticket, and email it via Gmail
Use Claude to turn Pipedrive notes into structured Zammad tickets and dispatch client emails via Gmail automatically.

Supported triggers and actions for Pipedrive and Zammad

Mix and match to build the exact automation you need

Pipedrive
Pipedrive Triggers & Actions
Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
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Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
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Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
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Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
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Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
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Activity matches filter in Pipedrive
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Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
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Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
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Deal matches filter in Pipedrive
Try it →
Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
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Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
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Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
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Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
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Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
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Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
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Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
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Organization matches filter in Pipedrive
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Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
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Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
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Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
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Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
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Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
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Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
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Create activity in Pipedrive
Generates a new activity or task
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Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
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Create deal in Pipedrive
Generates a new deal
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Update deal in Pipedrive
Updates deal information based on new criteria or changes
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Search deal in Pipedrive
Searches for a deal
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Get deal by id in Pipedrive
Retrieves a deal by its id
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Convert deal to lead in Pipedrive
Converts a deal into a lead
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Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
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Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
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Create lead in Pipedrive
Generates new leads for potential customers
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Convert lead to deal in Pipedrive
Converts a lead into a deal
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Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
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Search lead in Pipedrive
Searches for a lead
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Delete deal in Pipedrive
Deletes a deal
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Create organization in Pipedrive
Generates a new organization
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Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
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Get organization by id in Pipedrive
Retrieves details of an organization using ID
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Delete organization in Pipedrive
Deletes an organization
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Create person in Pipedrive
Generates a new person
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Update person in Pipedrive
Updates the information of a person
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Search person in Pipedrive
Retrieves information about a person
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Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
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Create product in Pipedrive
Generates and launch new products
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Update product in Pipedrive
Updates product information
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Search product in Pipedrive
Searches for a product
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Get product by id in Pipedrive
Retrieves product information using its id
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Get product variations in Pipedrive
Retrieves variations of a product
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Delete product in Pipedrive
Deletes a product
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Add follower in Pipedrive
Increase your follower count
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Create note in Pipedrive
Creates a new note in the particular format
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Update note in Pipedrive
Updates a note with new information
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Search note in Pipedrive
Searches for a note
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Attach file in Pipedrive
Uploads and save the selected file to a task
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Get user by id in Pipedrive
Retrieves user information using their id
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Search user by email in Pipedrive
Searches for a user using email address
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Search user by name in Pipedrive
Searches for a user using the name
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Zammad
Zammad Triggers & Actions
No trigger is available
Create ticket in Zammad
Generates a new ticket
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Update ticket in Zammad
Updates ticket information
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Search ticket in Zammad
Searches for a ticket
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Delete ticket in Zammad
Removes a ticket from the system
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Create user in Zammad
Generates a new user account
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Search user in Zammad
Searches for a user
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Create organization in Zammad
Generates a new invoice
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Delete organization in Zammad
Removes an organization from the system
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Search organisation in Zammad
Finds and retrieves information about a organization
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Send email in Zammad
Try it →

What can you automate with Pipedrive + Zammad?

Streamline your customer operations by connecting Pipedrive events directly to Zammad actions without manual data entry.

What you can automate?
🎫
Create Zammad tickets from new Pipedrive deals
Automatically open a Zammad support ticket the moment a new deal is created in Pipedrive. Eliminate manual handoffs and ensure your service team is notified instantly.
📝
Capture every custom field and note
Map all available Pipedrive deal notes, organization details, and custom fields directly into Zammad tickets. Your support agents get complete context without checking the CRM.
🔔
Alert your support team immediately
Notify your service representatives in real time whenever a high-value lead or deal is registered in Pipedrive. Response times drop and customer satisfaction improves.
🔀
Route tickets based on deal attributes
Set conditional rules to assign high-priority Zammad tickets for enterprise deals while routing standard accounts to general support queues automatically.
🔄
Keep support tickets updated as deals progress
Synchronize status changes when a Pipedrive deal stage updates, automatically reflecting the new pipeline state inside your Zammad helpdesk tickets.
👥
Sync organizations and contacts without duplicates
Automatically create or update Zammad users and organizations whenever person or organization records are modified in Pipedrive, keeping your database clean.
⚙️
Handle project and activity updates seamlessly
Convert Pipedrive project and activity updates into tracked Zammad actions so your service and delivery teams remain perfectly aligned on milestones.
💬
Extend your workflow to messaging apps
Trigger automated Slack alerts or Gmail notifications alongside your Zammad ticket creation to keep extended project teams informed of new sales wins.
And much more...

Who is Pipedrive + Zammad integration for?

Connect Pipedrive and Zammad to eliminate manual handoffs, keep customer support records perfectly synchronized, and ensure your service teams never miss a deal update.

Revenue operations managers
Revenue operations managers
Customer support leads
Customer support leads
Account managers
Account managers
Support desk dispatchers
Support desk dispatchers
Sales representatives
Sales representatives
Customer success directors
Customer success directors
📈
Revenue operations managers
You rely on accurate pipeline metrics to forecast support workloads, but manual data entry between your CRM and ticketing system leaves your dashboard counts hours out of date — automating both apps means every new deal creates a ticket instantly and your reporting stays current.
Customer support leads
You need to initiate onboarding the moment a deal closes, but finding out about new accounts days later delays customer service response times — connecting these apps means support tickets are generated immediately upon deal creation so your team can act fast.
🤝
Account managers
Your clients expect seamless transitions from sales discussions to ongoing support, but dropped notes between teams cause frustrating repetitive questions — integrating these apps means every customer detail flows into your helpdesk automatically so client interactions remain informed.
📊
Support desk dispatchers
High ticket volumes make manual record creation prone to human error and missed client requests during peak sales periods — with this integration, every Pipedrive lead and contact generates a verified Zammad user profile without manual intervention.
💼
Sales representatives
You close deals in Pipedrive and depend on support teams to handle technical requests without administrative friction holding up delivery — automating this handoff means your colleagues receive ticket notifications the second a deal stage updates.
🗂️
Customer success directors
You need a complete history of customer interactions from initial lead creation through active support tickets, but fragmented tool stacks create data gaps — this integration means every organization and note syncs reliably across your entire stack.
Our team

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Why choose Integrately to automate Pipedrive + Zammad

Build and manage your Pipedrive + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Pipedrive + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Pipedrive to Zammad?
Frequently Asked Questions
You can connect Pipedrive to Zammad in just one click using ready-made workflows on Integrately, or use Integrately AI to configure custom steps with Gmail, Slack, and Google Sheets.
Can I automatically create Zammad tickets from new Pipedrive deals?
Frequently Asked Questions
Can I connect Pipedrive, Zammad, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Pipedrive and Zammad?
Frequently Asked Questions
How does Pipedrive data trigger actions in Zammad?
Frequently Asked Questions
Can I sync organization updates between Pipedrive and Zammad?
Frequently Asked Questions
Do I need coding skills to automate Pipedrive and Zammad?
Frequently Asked Questions
Is the Pipedrive and Zammad integration free?
Frequently Asked Questions
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You Can Also Connect Pipedrive or Zammad With 1500+ Other Apps

Pipedrive
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Zammad
Popular Zammad Integrations
Sync Zammad with project management, communication, and reporting tools to keep customer support running smoothly.
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