Microsoft Office 365 + Syncro Integration

Integrate Microsoft Office 365 to Syncro in one click, or tell Integrately AI how you want each contact handled. Capture lead details, create customer records, open support tickets, and notify your team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Office 365
    Email is received in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is ended in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is about to start in Microsoft Office 365
  • Microsoft Office 365
    Email is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is started in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is updated in Microsoft Office 365
  • Microsoft Office 365
    Contact is created in Microsoft Office 365
  • Microsoft Office 365
    Contact is updated in Microsoft Office 365
  • Syncro
    Customer is created in Syncro
  • Syncro
    Ticket is created in Syncro Instant
  • Syncro
    Ticket status is changed in Syncro Instant
  • Syncro
    Ticket is marked as resolved in Syncro Instant
  • Syncro
    RMM alert is created in Syncro Instant
  • Syncro
    Invoice is created in Syncro Instant
  • Syncro
    Payment is made in Syncro Instant
Arrow Right
2.
  • Microsoft Office 365
    Retrieve Event Attachment in Microsoft Office 365
  • Microsoft Office 365
    Retrieve Message Attachment in Microsoft Office 365
  • Microsoft Office 365
    Send email in Microsoft Office 365
  • Microsoft Office 365
    Create draft email in Microsoft Office 365
  • Microsoft Office 365
    Create event in Microsoft Office 365
  • Microsoft Office 365
    Create contact in Microsoft Office 365
  • Microsoft Office 365
    Update contact in Microsoft Office 365
  • Microsoft Office 365
    Search contact in Microsoft Office 365
  • Syncro
    Create customer in Syncro
  • Syncro
    Search customer in Syncro
  • Syncro
    Create ticket in Syncro
  • Syncro
    Create lead in Syncro

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Ready Workflows Ready Workflows for Microsoft Office 365 + Syncro Integration

Capture contacts, create customers, open tickets, log payments, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Syncro + Microsoft Office 365 Integration

Create Microsoft Office 365 contact for new Syncro customer

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Syncro - Microsoft Office 365 integration, anytime a new Syncro customer is created, an Microsoft Office 365 contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Syncro + Microsoft Office 365 Integration

Send Microsoft Office 365 message for new Syncro customer

Anytime a new customer is added to your Syncro, automatically send them a message through Microsoft Office 365 letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Syncro - Microsoft Office 365 integration, you can rest assured that your new customer will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Microsoft Office 365 + Syncro Integration

Create Syncro customer for new Microsoft Office 365 contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Microsoft Office 365 - Syncro integration, anytime a new Microsoft Office 365 contact is created, an Syncro customer should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Connect more apps to your Microsoft Office 365 + Syncro flow

Streamline communication, billing, and support handoffs by extending your core workflow with external tools. Pick a combination and activate it in one click.

Microsoft Office 365
Syncro
+
Microsoft TeamsMicrosoft Teams (4)
+
QuickBooks OnlineQuickBooks Online (4)
+
ZendeskZendesk (4)
+
SlackSlack (4)
+
StripeStripe (4)
+
HubSpotHubSpot (4)
M
S
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Add Microsoft Office 365 contacts to Syncro, and notify your support team on Microsoft Teams
New Microsoft Office 365 contacts automatically create Syncro customers while your Microsoft Teams channel receives an instant notification.
S
M
M
When a Syncro ticket is created, update Microsoft Office 365 and alert Microsoft Teams
Syncro support tickets update Microsoft Office 365 contact records and notify your technicians in Microsoft Teams instantly.
S
M
M
When a Syncro ticket status changes, update Microsoft Office 365 and notify Microsoft Teams
Status updates in Syncro reflect in Microsoft Office 365 records while posting a summary to Microsoft Teams.
S
M
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When a Syncro invoice is created, search Microsoft Office 365 contacts and message Microsoft Teams
New Syncro invoices verify Microsoft Office 365 contact details and notify your billing team on Microsoft Teams.

Supported triggers and actions for Microsoft Office 365 and Syncro

Mix and match to build the exact automation you need

Microsoft Office 365
Microsoft Office 365 Triggers & Actions
Email is received in Microsoft Office 365
Triggers the automation when an email is received
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Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
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Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
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Email is created in Microsoft Office 365
Triggers the automation when a new email is created
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Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
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Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
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Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
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Retrieve Event Attachment in Microsoft Office 365
Retrieves an attachment from an event by its ID.
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Retrieve Message Attachment in Microsoft Office 365
Retrieves an attachment from a message by its ID.
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Send email in Microsoft Office 365
Sends an email to a recipient
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Create draft email in Microsoft Office 365
Adds a new contact to the contact list
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Create event in Microsoft Office 365
Adds a new contact to the contact list
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Create contact in Microsoft Office 365
Adds a new contact to the database
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Update contact in Microsoft Office 365
Updates contact information with new details
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Search contact in Microsoft Office 365
Finds and retrieves contact information
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Syncro
Syncro Triggers & Actions
Customer is created in Syncro
Triggers the automation when a new customer is created
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Instant
Ticket is created in Syncro
Triggers the automation when a new ticket is created
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Instant
Ticket status is changed in Syncro
Triggers the automation when the stauts of a ticket is updated
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Instant
Ticket is marked as resolved in Syncro
Triggers the automation when a ticket is marked as resolved
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Instant
RMM alert is created in Syncro
Triggers the automation when a remote monitoring and management (RMM) alert is created
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Instant
Invoice is created in Syncro
Triggers the automation when any invoice is added or modified
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Instant
Payment is made in Syncro
Triggers the automation when a payment is made
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Create customer in Syncro
Adds a new customer to the database
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Search customer in Syncro
Locates and retrieves customer information
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Create ticket in Syncro
Generates a new ticket
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Create lead in Syncro
Generates new leads for potential customers
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What can you automate with Microsoft Office 365 + Syncro?

Streamline your support operations by connecting Microsoft Office 365 and Syncro workflows in a single click.

What you can automate?
🔄
Sync Microsoft Office 365 contacts to Syncro customers instantly
Automatically convert every new contact created in Microsoft Office 365 into a customer record inside Syncro without manual data entry.
📋
Capture every submitted field and record detail
Map all available email fields and contact parameters from Microsoft Office 365 directly into corresponding Syncro ticket fields.
🔔
Notify the right team member the moment events happen
Trigger instant notifications in messaging tools or email whenever a Syncro ticket status changes or a new invoice is issued.
🔀
Route actions differently based on submitted form data
Evaluate incoming Microsoft Office 365 requests to create priority tickets or standard customer accounts dynamically in Syncro.
🔄
Keep destination records up to date as changes occur
Automatically update contact information and ticket statuses across Microsoft Office 365 and Syncro whenever modifications happen.
🔍
Search and update instead of creating duplicate entries
Check if a customer or contact already exists in Syncro before creating a new record from Microsoft Office 365 data.
💳
Handle later status changes like payments and resolutions
Trigger automated updates in Microsoft Office 365 whenever a Syncro invoice is paid or a support ticket is marked resolved.
🔌
Extend your workflow to Microsoft Teams or Slack
Connect your core Microsoft Office 365 and Syncro flow with messaging apps to keep your entire support team instantly updated.
And much more...

Who is Microsoft Office 365 + Syncro integration for?

Connecting Microsoft Office 365 and Syncro eliminates manual data transfer across communication and MSP operations for growing support and service teams.

Operations Managers
Operations Managers
Support Dispatchers
Support Dispatchers
Account Managers
Account Managers
Billing Specialists
Billing Specialists
Service Technicians
Service Technicians
IT Administrators
IT Administrators
📈
Operations Managers
You're managing client records in Microsoft Office 365 but your Syncro accounts remain empty until someone exports them by hand, so your reporting lists are always out of sync — with this integration, every new contact creates a customer record instantly and keeps your accounts updated.
Support Dispatchers
You receive urgent requests in Microsoft Office 365 but find out about support tickets too late to maintain SLAs, causing delays in your service queue — automations like this mean every email instantly generates a ticket and triggers immediate team alerts.
🤝
Account Managers
You answer to clients who want to see active ticket progress while your team manually copies data between Microsoft Office 365 and Syncro, leaving gaps in visibility — automating both apps means your service records update live and clients see accurate progress.
📊
Billing Specialists
The volume of client invoices and customer payments is too high for anyone to keep up by hand across Microsoft Office 365 and Syncro, resulting in billing bottlenecks — connecting these apps means every transaction logs automatically without manual bookkeeping.
🎯
Service Technicians
You own the technical resolution step and depend on dispatchers to hand over Microsoft Office 365 details manually, leading to incomplete ticket information — this integration means every client update flows straight into your workflow ready for action.
🗂️
IT Administrators
You need a reliable history of customer interactions and keep finding gaps between your Microsoft Office 365 contacts and Syncro database — automating both apps means every touchpoint logs seamlessly and your operational history remains complete.
Our team

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Why choose Integrately to automate Microsoft Office 365 + Syncro

Build and manage your Microsoft Office 365 + Syncro automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Office 365 + Syncro with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Microsoft Office 365 to Syncro?
Frequently Asked Questions
You can connect Microsoft Office 365 to Syncro in 1-click using ready workflows on Integrately, or ask Integrately AI to build your automation. It integrates smoothly with Microsoft Teams, QuickBooks Online, Zendesk, and 1,500+ other apps.
Can I automatically create Syncro customers from Microsoft Office 365 contacts?
Frequently Asked Questions
Can I connect Microsoft Office 365, Syncro, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Office 365 and Syncro?
Frequently Asked Questions
How does Microsoft Office 365 handle contact creation for this integration?
Frequently Asked Questions
Can Syncro tickets trigger actions in Microsoft Office 365?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Office 365 and Syncro?
Frequently Asked Questions
Is the Microsoft Office 365 and Syncro integration free?
Frequently Asked Questions
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You Can Also Connect Microsoft Office 365 or Syncro With 1500+ Other Apps

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