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Kayako
Kayako is a customer support platform that helps businesses connect with their customers through multi-channel communication. With customizable engagement workflows, Kayako makes it easy to keep customers happy by providing quick and efficient support.
Site24x7 can monitor availability of your servers, websites and applications. It can also alert you when downtime is detected. You can check the status of your website - 24x7 from anywhere (even if you aren't connected to the internet).