INBOX Errors

Solution

This error occurred because you were trying to add an email address already present in your account.

To overcome this error, please modify your flow to be like -

 Step 1 -  Trigger

 Step 2 -  Add Search contact by email action and use the email address from the incoming record in step 1 and test it.

 Step 3 -  Add a condition - ID = does not exist
 If you don’t find an ID as a result of step 2, it means it is not present and can be used to create a new contact.

 Step 4 -  Now add the Create a contact step.