HubSpot
Intercom
Zonka Feedback

HubSpot + Intercom + Zonka Feedback integrations

Automate support follow-ups, customer satisfaction surveys, chat tagging, task creation, and CRM updates across HubSpot, Intercom, and Zonka Feedback.

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Popular automation
Trigger
Conversation is closed by admin
in Intercom
Instant
Actions
Send email survey
in Zonka Feedback
Create task
in HubSpot

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Ready Workflows Ready Workflows   for HubSpot + Intercom + Zonka Feedback integration

Send survey emails after chat support, trigger feedback on deal changes, update contact records, and open follow-up tasks, all in just one click.

Send a Zonka Feedback survey and create a HubSpot task when an Intercom conversation is closed

Conversation is closed by admin in Intercom→Send email survey in Zonka Feedback→Create task in HubSpot
Dispatch a customer satisfaction survey via Zonka Feedback and assign an account check-in task in HubSpot whenever an agent closes an Intercom chat.
When your support team wraps up a conversation in Intercom, manually scheduling follow-ups or remembering to check satisfaction scores takes time. This workflow triggers an email survey in Zonka Feedback right away and creates a follow-up task for the rep in HubSpot. You maintain prompt customer communication without extra administrative work.
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Target Zonka Feedback surveys to escalated Intercom chats and log notes in HubSpot

Conversation is closed by admin in Intercom→Check if conversation tag equals Escalated→Send email survey in Zonka Feedback→Add note to contact in HubSpot
Trigger a targeted Zonka Feedback survey and document support closure on the contact timeline in HubSpot only for escalated conversations.
Avoid sending surveys for every routine chat by filtering specifically for escalated customer queries. When an escalated chat closes in Intercom, this workflow sends a relevant survey in Zonka Feedback and records the support closure directly on the contact timeline in HubSpot so your team has complete context.
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Tag detractors in Intercom and create priority tickets in HubSpot from Zonka Feedback survey responses

Survey response is received in Zonka Feedback→Add tag to user in Intercom→Create ticket in HubSpot
Automatically tag dissatisfied survey respondents in Intercom and open a priority follow-up ticket in HubSpot.
When feedback responses come in through Zonka Feedback, identifying unhappy customers quickly is essential. This workflow flags detractors in Intercom so chat agents see their status immediately and opens a priority follow-up ticket in HubSpot to ensure fast remediation.
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Analyze Zonka Feedback responses with ChatGPT, update Intercom profiles, and assign HubSpot tasks

Survey response is received in Zonka Feedback→Analyze survey sentiment and extract key topics→Update user in Intercom→Create task in HubSpot
Process unstructured survey responses with ChatGPT, push sentiment updates to Intercom, and assign remediation tasks in HubSpot.
Freeform customer feedback contains valuable insights that take time to read and categorize. This workflow uses ChatGPT to analyze incoming survey responses from Zonka Feedback, updates the customer profile in Intercom, and automatically creates follow-up tasks in HubSpot.
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Trigger Intercom messages, update HubSpot contacts, and alert Slack when Zonka Feedback responses arrive

Survey response is received in Zonka Feedback→Send message in Intercom→Update contact in HubSpot→Send channel notification about survey feedback
Send an in-app thank-you message in Intercom, refresh HubSpot contact scores, and notify your team channel in Slack.
Customer ratings in Zonka Feedback provide an opportunity to engage users right away. This automation sends a personal message in Intercom based on their rating, updates their contact record in HubSpot, and posts an alert to your team channel in Slack so everyone stays informed.
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Trigger Zonka Feedback onboarding surveys and update Intercom tags when HubSpot deal stages change

Deal stage is changed in HubSpot→Send email survey in Zonka Feedback→Add tag to user in Intercom
Launch an onboarding survey in Zonka Feedback and apply customer tags in Intercom when a deal closes in HubSpot.
Transitioning a prospect from sales to customer success requires smooth handoffs. When a deal reaches closed-won in HubSpot, this automation instantly initiates an onboarding survey in Zonka Feedback and updates the customer tag in Intercom for proper segmentation.
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Send Zonka Feedback email surveys and log Intercom events when HubSpot support tickets are resolved

Ticket is updated in HubSpot→Check if ticket status is Resolved→Send email survey in Zonka Feedback→Create event in Intercom
Dispatch a post-resolution survey via Zonka Feedback and record the resolution event on the customer profile in Intercom.
Surveys should only go out after a support issue is fully completed. By filtering for resolved tickets in HubSpot, this workflow sends a feedback survey through Zonka Feedback at the right moment and logs the resolution activity on the customer's Intercom profile.
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Dispatch SMS surveys in Zonka Feedback and log demo interaction events in Intercom from HubSpot meeting updates

meeting is updated in HubSpot→Send sms survey in Zonka Feedback→Create event in Intercom
Send an instant SMS feedback survey through Zonka Feedback and log the meeting interaction on the prospect's Intercom profile.
After sales teams conclude demo meetings in HubSpot, rapid follow-up is critical. This workflow dispatches an SMS feedback survey via Zonka Feedback and records the meeting interaction on the prospect's Intercom activity history.
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Create Intercom users and trigger Zonka Feedback email surveys from HubSpot form submissions

Form is submitted in HubSpot→Create user in Intercom→Send email survey in Zonka Feedback
Set up a new Intercom user profile and trigger an email survey in Zonka Feedback whenever a specific HubSpot form is submitted.
When contacts fill out key registration or feedback forms in HubSpot, their profile needs to exist across your support tools. This workflow creates a corresponding user in Intercom and triggers a feedback survey in Zonka Feedback to capture their initial impressions.
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Trigger retention surveys in Zonka Feedback and create HubSpot tasks when Intercom chats are tagged as churn risk

Conversation is tagged in Intercom→Check if tag equals Churn Risk→Send email survey in Zonka Feedback→Create task in HubSpot
Send a targeted retention survey via Zonka Feedback and create an urgent intervention task in HubSpot for high-risk Intercom chats.
Catching retention risks early prevents costly customer churn. When support agents tag an Intercom conversation as a churn risk, this workflow isolates the account, sends a retention survey via Zonka Feedback, and creates an urgent follow-up task in HubSpot.
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Steps to connect HubSpot, Intercom and Zonka Feedback

  1. Log in to Integrately
  2. Search and select HubSpot and Intercom
  3. Pick a ready 1-click automation or select the desired trigger-action pair
  4. Securely connect your HubSpot & Intercom accounts
  5. Add Zonka Feedback in the next steps of your workflow
  6. Map the fields across all three apps
  7. Test it, then switch it on Done

How the data usually flows between HubSpot, Intercom and Zonka Feedback

See how customer conversations and feedback move seamlessly between your CRM, support chat, and survey tools.

Intercom
Intercom
When a customer support conversation closes or changes in Intercom, the customer details and chat history are captured instantly.
Support update
Zonka Feedback
Zonka Feedback
The relevant survey is dispatched through Zonka Feedback without requiring manual trigger steps from your agents.
Feedback trigger
HubSpot
HubSpot
Survey ratings, notes, and support tickets are logged directly against the right contact and deal records in HubSpot.
CRM sync
HubSpot
HubSpot
Your team can act on follow-up tasks, review feedback tags, and reach out to detractors without sorting data manually.
Team action
ai-icon
Fully Automated
Once set up, your data moves seamlessly
between HubSpot, Intercom and Zonka Feedback.
HubSpot
Intercom
Zonka Feedback
One continuous flow, Zero extra effort.

Supported triggers and actions

A trigger is what starts the automation. An action is what it does next. Mix any of these across the three apps.

HubSpot
HubSpot Triggers & Actions
Contact is created in a list in HubSpot
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Meeting is created in HubSpot
Triggers the automation when a new meeting is created
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Meeting is updated in HubSpot
Triggers the automation when a new meeting is update
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Contact is created in HubSpot
Triggers the automation when a new contact is created
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Contact is updated in HubSpot
Triggers the automation when a contact is updated or created.
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Company is created in HubSpot
Triggers the automation when a new company is created
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Company is updated in HubSpot
Triggers the automation when a company is updated
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Deal is created in HubSpot
Triggers the automation when a deal is created
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Deal stage is changed in HubSpot
Triggers the automation when a deal stage is changed
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Deal is updated in HubSpot
Triggers the automation when a deal is updated
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Task is created in HubSpot
Triggers the automation when a new task is created
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Task is updated in HubSpot
Triggers the automation when a task is updated
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Task is marked as done in HubSpot
Triggers the automation when a task is marked as completed.
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Quote is created in HubSpot
Triggers the automation when a new quote is created
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Quote is created or updated in HubSpot
Triggers the automation when a quote is created or updated
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New Line item is created in HubSpot
Triggers the automation when a new line item is added
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LineItem is created/updated in HubSpot
Triggers the automation when a LineItem is added or updated
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Product is created in HubSpot
Triggers the automation when a new product is created
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Product is updated in HubSpot
Triggers the automation when a product is updated
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Form is submitted in HubSpot
Triggers the automation when a form is filled
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Email event is created in HubSpot
Triggers the automation when any email event occurs
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Engagement is created in HubSpot
Triggers the automation when any type of engagement is created
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Engagement is created/modified in HubSpot
Triggers the automation when any contact activity is created or updated
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Blog post is created in HubSpot
Triggers the automation when a new blog post is created
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Blog tag is created in HubSpot
Triggers the automation when a new tag is added to blog
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Social media message is broadcasted in HubSpot
Triggers the automation when a social media message is broadcasted
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Email subscription timeline is created in HubSpot
Triggers the automation when tracking is initiated for a contact's email subscription activities
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Ticket is created in HubSpot
Triggers the automation when a new ticket is created
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Ticket is updated in HubSpot
Triggers the automation when a ticket is modified
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File is created/uploaded in HubSpot
Triggers the automation when a particular action in the workflow fails
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Form is created in HubSpot
Triggers the automation when a new form is created
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Associate contact with company in HubSpot
Associates a contact with a company
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Uninstall App in HubSpot
Removes the application from the system.
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Associate Deal with Contact in HubSpot
Link a support Dealto a contact
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Associate Deal with Company in HubSpot
Link a support ticket to a corresponding object
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Associate engagement with related object in HubSpot
Link a support engagement to a corresponding object
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Remove email subscription in HubSpot
Removes an email subscription
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Create contact in HubSpot
Adds a new contact to the database
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Update contact in HubSpot
Updates contact information with new details
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Add contact to a list in HubSpot
Adds a contact to a predefined contact list
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Remove contact from list in HubSpot
Removes a particular contact from a designated list
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Create or Update contact in HubSpot
Adds or update contact information
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Get contact by id in HubSpot
Retrieves a contact's information based on their id
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Archive contact in HubSpot
Archive a particular contact's details for future reference
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Create company in HubSpot
Generates a new company profile with given details
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Update company in HubSpot
Updates company information
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Get company by id in HubSpot
Retrieves a company's details using its id
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Archive company in HubSpot
Archive company files and data for future reference
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Create deal in HubSpot
Generates a new deal with
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Update deal in HubSpot
Updates deal information based on new criteria or changes
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Get deal by id in HubSpot
Retrieves a deal by its id
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Archive deal in HubSpot
Save and store deal information for future reference
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Create task in HubSpot
Creates a new task
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Update task in HubSpot
Updates the task with new information or changes
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Mark task as completed in HubSpot
Marks task as completed
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Archive task in HubSpot
Move completed tasks to a designated archive folder
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Create note in HubSpot
Creates a new note in the particular format
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Add note to contact in HubSpot
Adds a personalized note to a contact
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Add note to deal in HubSpot
Adds a note to a deal
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Upload file in HubSpot
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Create engagement in HubSpot
Logs a new engagement or interaction, such as a call, email, or meeting
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Create blog post in HubSpot
Generates and publish a new blog post
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Create blog tag in HubSpot
Creates tags for blog posts based on content keywords
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Get quote by id in HubSpot
Retrieves a quote using its id
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Create line-item in HubSpot
Creates a new line item
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Update line-item in HubSpot
Updates the details of a line-item
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Get line-item by id in HubSpot
Retrieves a line-item from a database using its id
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Archive line-item in HubSpot
Store a line-item for future reference
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Create ticket in HubSpot
Generates a new ticket
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Update ticket in HubSpot
Updates ticket information
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Get ticket by id in HubSpot
Retrieves a ticket by its id
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Archive ticket in HubSpot
Archive closed tickets for better organization
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Get associated records in HubSpot
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Get deal associated records in HubSpot
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Associate task with contact in HubSpot
Link a task to a contact in the contact list
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Associate ticket to related object in HubSpot
Link a support ticket to a corresponding object
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Associate deal with line item in HubSpot
Associates a deal with a line item
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Remove Association in HubSpot
Removes an association
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Create form submission in HubSpot
Generates a form submission from input data
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Create social media message in HubSpot
Creates a new social media message
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Add contact to workflow in HubSpot
Adds a contact to a workflow
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Retrieve signed URL for file in HubSpot
Retrieves a signed url for a file
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Create product in HubSpot
Generates and launch new products
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Update product in HubSpot
Updates product information
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Get product by id in HubSpot
Retrieves product information using its id
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Archive product in HubSpot
Move discontinued products to an archive folder for future reference
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Get owner by Id in HubSpot
Retrieves owner information based on the provided unique id
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Get form by id in HubSpot
Retrieves a form based on its id
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Get owner by Email in HubSpot
Retrieves owner information based on the provided email address
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Get pipeline stage details in HubSpot
Retrieves detailed information about a stage in a pipeline
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Search contact in HubSpot
Searches and locate contact information
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Search contact by email in HubSpot
Finds and retrieves contact information using their email address
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Search company in HubSpot
Searches for and retrieve detailed information about different companies
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Search company by name in HubSpot
Searches for a company using its name
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Search company by domain in HubSpot
Searches for a company's information based on its domain
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Search company by website in HubSpot
Searches for company information using their website address
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Search deal in HubSpot
Searches and identify the best deals based on particular criteria
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Search deal by name in HubSpot
Searches for a deal by its name
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Search task by title in HubSpot
Searches for a task by title
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Search blog by name in HubSpot
Searches for a blog by name
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Search tickets in HubSpot
Searches for tickets
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Search products in HubSpot
Searches for products
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Search line items in HubSpot
Searches for line items
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Search blog tag in HubSpot
Searches for a blog tag
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Intercom
Intercom Triggers & Actions
Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Create user in Intercom
Generates a new user account
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update company in Intercom
Updates company information
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Create event in Intercom
Adds a new contact to the contact list
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Search user in Intercom
Searches for a user
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
Try it →

Who this setup is for

Customer support managers
Customer support managers
Customer success leads
Customer success leads
Operations specialists
Operations specialists
Sales and onboarding teams
Sales and onboarding teams
📋 Customer support managers
You spend hours manually triggering CSAT surveys and logging chat resolutions in your CRM. This setup sends surveys automatically when conversations close and keeps your tickets organized in HubSpot.
🎙️ Customer success leads
You need to spot unhappy clients before they churn and make sure feedback reaches your team's chat tools. This automation flags detractors in Intercom and opens priority follow-up tasks in HubSpot.
🔁 Operations specialists
Your team struggles to keep CRM records, support profiles, and feedback responses aligned across multiple systems. This integration syncs all customer touchpoints instantly without manual data entry.
🗂️ Sales and onboarding teams
You want new clients to receive onboarding surveys as soon as deals close in your CRM. This workflow connects HubSpot deal stages directly to Zonka Feedback and Intercom segmentation.
Our team

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Everything this automation handles for you

Everything this automation handles for you
No duplicate entries
Match contacts by email before creating new records, so the same person does not get added twice if multiple workflows run.
Auto-retry failed steps
If a step does not go through the first time due to temporary network issues, the automation retries instead of leaving your records half-finished.
Conditional survey routing
Send surveys only when specific conditions are met, such as resolved tickets or escalated chat tags, preventing survey fatigue.
Cross-platform syncing
Keep customer tags, notes, and event timelines updated simultaneously across your CRM, support desk, and survey platform.

Why choose Integrately to automate HubSpot + Intercom + Zonka Feedback

Build and manage your HubSpot + Intercom + Zonka Feedback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect HubSpot + Intercom + Zonka Feedback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
Price Comparison with Popular Alternatives
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Prefer to connect just two apps? Explore each combination separately

HubSpot
Intercom
HubSpot + Intercom
Sync customer chats, user profiles, and CRM contact details automatically.
Explore Integrations
Intercom
Zonka Feedback
Intercom + Zonka Feedback
Trigger surveys after support chats and update user tags from feedback.
Explore Integrations
HubSpot
Zonka Feedback
HubSpot + Zonka Feedback
Send feedback surveys when deal stages change and log responses in your CRM.
Explore Integrations

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Questions people ask

Can Intercom closing a conversation automatically send a survey in Zonka Feedback?
Frequently Asked Questions
Yes, Integrately has a ready workflow to send an email survey in Zonka Feedback when an Intercom conversation is closed. When an admin closes a conversation in Intercom, Integrately can trigger the survey and create a follow-up task in HubSpot.
Can Zonka Feedback survey responses automatically create tickets in HubSpot?
Frequently Asked Questions
Does changing a deal stage in HubSpot trigger customer surveys in Zonka Feedback?
Frequently Asked Questions
Can low Zonka Feedback ratings automatically open investigation tickets in HubSpot?
Frequently Asked Questions
Do I need coding skills to connect HubSpot, Intercom and Zonka Feedback?
Frequently Asked Questions
Can I filter Zonka Feedback surveys so they only go out for resolved support tickets?
Frequently Asked Questions
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