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HelpScout
Help Scout aims to make every customer service interaction a more human one. Using Help Scout, you can consolidate all your inboxes, create rich profiles of your customers and respond to users in real time from any device.
SeaTable is a simple web-based tool that helps you easily store and manage all your team's information, including images, documents, emails, checkboxes, drop-down lists, and more. It is as simple to use as Excel but with the power of a database