Freshworks CRM (Freshsales Suite) + Reply Integration

Integrate Freshworks CRM (Freshsales Suite) to Reply in one click, or tell Integrately AI how you want each contact handled. Add prospects to campaigns, sync contact details, update deal stages, and track replies automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
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2.

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Reply Integration

Capture leads, sync campaign statuses, update deals, alert your sales team, and trigger follow-up tasks, all in just one click.

Most popular automationsmost-popular-automations
Reply + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Reply contact

There are many reasons why someone might choose to use two different marketing tools. One common reason is - the ability to reach a wider audience.

For example, if one tool is better suited for reaching customers in a certain geographic region, while another is better for reaching customers of a certain age group, using both can help businesses reach their target market more effectively.

Integration of your new Freshworks CRM (Freshsales Suite) contact and Reply contact can help make sure that your messages are coordinated and that you're taking full advantage of all your channels. It can also help reduce the amount of time you spend managing different tools and platforms.
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Reply + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Reply contact

This automation makes it easy to create new deals in Freshworks CRM (Freshsales Suite) when a new contact is created in Reply. Just connect your accounts, and every time a new contact is created in Reply, a new deal will automatically be created in Freshworks CRM (Freshsales Suite).

This integration makes it easy to keep your sales and marketing data in sync, so you can always have accurate information about your interactions with potential and current customers.
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Freshworks CRM (Freshsales Suite) + Reply Integration

Create Reply contact for new Freshworks CRM (Freshsales Suite) contact

If you're using Freshworks CRM (Freshsales Suite) to manage your sales leads, it's important to also use Reply to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Freshworks CRM (Freshsales Suite), a corresponding contact will automatically be created in Reply.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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Reply + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Reply contact

Freshworks CRM (Freshsales Suite) and Reply are two powerful cloud-based tools that can be used to improve business productivity. Using this Freshworks CRM (Freshsales Suite) - Reply integration, you can automatically create task in Freshworks CRM (Freshsales Suite) whenever a new contact is created in Reply.

This allows you to keep track of all your potential leads in one place and make sure that you don't forget to follow up with any new leads. Also, setting up this automation is quick and easy, and can be done with just a few clicks!
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Reply flow

Track outreach metrics in spreadsheets, schedule meetings via calendar links, and notify your sales team on messaging channels. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Reply
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (3)
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SlackSlack (3)
+
HubSpotHubSpot (3)
+
GmailGmail (3)
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ZoomZoom (3)
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Add every new Freshworks CRM (Freshsales Suite) contact to your Google Sheets tracker, and create a person in Reply
New Freshworks CRM contacts appear in your Google Sheets tracker instantly while pushing your contacts directly into Reply campaigns, eliminating manual data entry.
R
G
F
Log every Reply campaign reply in Google Sheets, and update the contact in Freshworks CRM (Freshsales Suite)
Prospect responses in Reply are recorded in Google Sheets and updated in Freshworks CRM, keeping your entire revenue team aligned on campaign engagement.
F
G
R
When a Freshworks CRM (Freshsales Suite) deal is updated, log the change in Google Sheets and remove the contact from Reply
Deal stage updates in Freshworks CRM automatically remove contacts from active Reply sequences and log the change in Google Sheets.
R
G
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Use Gemini to analyse Reply campaign replies, log the summary in Google Sheets, and create a task in Freshworks CRM (Freshsales Suite)
Gemini categorises inbound Reply interest, logs the summary in Google Sheets, and schedules a task in Freshworks CRM for the assigned rep.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Reply

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
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What can you automate with Freshworks CRM (Freshsales Suite) + Reply?

Streamline your outbound sales operations by connecting customer records with automated outreach campaigns.

What you can automate?
🔄
Sync Freshworks CRM contacts with Reply campaigns
Automatically enroll new Freshworks CRM (Freshsales Suite) contacts into Reply outreach sequences the moment they are created, eliminating manual list imports.
📋
Capture every contact detail accurately
Map all submitted contact fields from Freshworks CRM straight into Reply campaign profiles without dropping custom attributes or notes.
🔔
Notify sales reps instantly on replies
Alert your team the second a prospect replies in Reply so account executives can engage hot leads without delay.
🔀
Route prospects based on CRM deal stages
Push contacts into different Reply campaigns depending on deal stages or account updates in Freshworks CRM (Freshsales Suite).
📝
Keep CRM records up to date automatically
Update contact details, task statuses, and deal records in Freshworks CRM whenever prospect statuses change in Reply.
🚫
Prevent duplicate records and outreach overlaps
Search existing contacts and update records rather than creating duplicates when handling recurring prospect interactions.
⚙️
Handle sequence completions and opt-outs
Remove contacts from active Reply campaigns automatically when prospects opt out or finish sequences without booking.
📊
Extend your workflow to Google Sheets
Log every Freshworks CRM contact and Reply campaign interaction in Google Sheets for comprehensive performance reporting.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Reply integration for?

Sales managers, outbound specialists, and account executives save hours every week by eliminating manual contact transfers between outreach campaigns and customer relationship management systems.

Sales Operations Managers
Sales Operations Managers
Outbound Sales Reps
Outbound Sales Reps
Agency Account Managers
Agency Account Managers
Lead Generation Specialists
Lead Generation Specialists
Business Development Representatives
Business Development Representatives
Customer Success Managers
Customer Success Managers
📈
Sales Operations Managers
You're tracking outbound pipeline metrics across multiple systems, but your CRM contacts only update when someone manually exports campaign records, so the stage counts you're reporting on are always a few hours behind — this integration means every new contact and reply syncs instantly and your pipeline data stays current.
Outbound Sales Reps
You need to act fast when a prospect replies to an email, but you find out too late because outreach data sits in a separate inbox tool from your CRM — automating both apps means inbound replies update your records immediately so you can close deals without delay.
📋
Agency Account Managers
You answer to clients who want to see real-time outbound progress, but manual updates leave gaps in your reporting spreadsheets — connecting these apps means every campaign interaction logs automatically and client dashboards reflect accurate numbers.
🚀
Lead Generation Specialists
The volume of new leads is too high for anyone to keep up with by hand, leading to missed campaign enrollments and lost revenue opportunities — automating both apps means every new submission flows directly into your outreach sequences without manual data entry.
🤝
Business Development Representatives
You own the next step and depend on upstream lead handoffs, but delays between CRM entry and outreach enrollment cause cold prospects — with this integration, contacts move from your CRM to active campaigns the moment they are created.
🔍
Customer Success Managers
You need a reliable customer history, but you keep finding gaps caused by disconnected outreach and CRM tools — this integration means every email sent and reply received records accurately in your system of record.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Reply

Build and manage your Freshworks CRM (Freshsales Suite) + Reply automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Reply with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Reply?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Reply using 1-click ready workflows on Integrately or by describing your process to Integrately AI. It connects your CRM contacts to outbound campaigns alongside apps like Google Sheets, Slack, and HubSpot instantly.
Can I automatically push new Freshworks CRM contacts into Reply campaigns?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Reply, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Reply?
Frequently Asked Questions
How are contact updates handled between Freshworks CRM and Reply?
Frequently Asked Questions
Can I sync prospect replies from Reply back into Freshworks CRM?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM and Reply?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Reply integration free?
Frequently Asked Questions
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